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Virgin: “25% of flights will not have any Saver seats available”

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By now, the roll out of Virgin Atlantic’s new reward pricing should be complete.

As Rhys and I are both away there is no-one around to analyse what has appeared.

I’m sure our readers have been discussing it in our forum and I suspect the comments to this article will be interesting. The highest price we’ve spotted so far is 690,000 Virgin Points return to Los Angeles in Upper Class, plus £995 of taxes and charges.

We do have some details on ‘Saver’ pricing.

We already knew that ‘Saver’ seat pricing caps would be the same as the old peak season reward pricing. This means we can map out a pricing range based on the minimum points pricing that Virgin has provided.

Here is Saver pricing for some key routes:

London to New York (one way)

  • Economy – 6,000 to 20,000 points
  • Premium – 10,500 to 27,500 points
  • Upper – 28,500 to 57,500 points

London to Miami / Manchester to Orlando (one way)

  • Economy – 7,500 to 22,500 points
  • Premium – 13,500 to 32,500 points
  • Upper – 28,500 to 57,500 points

London to Los Angeles (one way)

  • Economy – 9,000 to 25,500 points
  • Premium – 16,500 to 37,500 points
  • Upper – 40,500 to 77,500 points

Whilst, in theory, this looks like points pricing has come down, you need to remember that the airline has been running 25%, 30% and 50% ‘redemption sales’ on a very regular basis in recent years.

The lowest prices above are roughly what you would have paid in a ‘50% off redemption sale’ off-peak.

How many seats will be available at Saver pricing?

On any particular day, not many. It may look different today because a lot will have been loaded in advance for the open schedule but don’t expect those seats to be replaced.

25% of flights will have NO Saver seats at all at any point over the 11 month booking period. Full credit to Virgin Atlantic for admitting this up front.

Obviously we don’t know where we will find these 25% of flights, but you can take a guess. I suspect we will see a few routes or time periods with effectively zero Saver availability.

The airline expects that the remaining 75% of flights will – at some point during the 11 month booking window – have at least one Saver seat bookable for at least one day.

When will Saver seats open up?

We don’t know. Because Saver availability is triggered by low cash prices, I doubt that you will see them 11 months in advance. Cash prices bottom out 3-4 months before travel so I suspect this is when you will need to book.

What is happening to cancellation fees?

Because dynamic pricing means that flight pricing will change daily, it makes sense to rebook your flight every time that the price drops.

To get around this, Virgin Atlantic has increased change fees to £70 per person. This means that, realistically, it’s not worth rebooking unless your flight drops by 10,000 points.

What about taxes and charges?

We are told that taxes and charges will become variable. We don’t have much in the way of detail but in some cases they will be lower than previously.

What happens to seats which were previously available for redemption?

This is an interesting one. It’s not clear if Virgin Atlantic intended to remove existing reward inventory last night (generated under the old ‘guaranteed seats’ rule) or let it remain there and simply not add any more.

What we DO know is that 40% of seats which were bookable as reward seats yesterday were due to go up in price today. Again, we should give the airline some credit for coming clean on this.

What happens if I change an existing booking?

Don’t do it, if at all possible, unless you will save points. Any change to an existing booking will result in it repricing at the new levels which is likely to mean a substantial increase.

You can, however, still change existing bookings for the old change fee of £30 per person. I suspect subsequent changes may be charged at £70.

What does dynamic pricing look like?

We’ll let you know when we’ve had time to take a look.

However, as I have stressed in other articles this week, dynamic pricing is a smokescreen to hide the scrapping of the 12 guaranteed reward seats per flight.

You don’t need to waste time thinking about the dynamically priced seats. They are only there to satisfy the US credit card market. Yesterday there were lots of Virgin Atlantic flights without reward seats. Today the same flights have reward seats but at points prices which you will never be able to afford. Nothing has changed in terms of your ability to get on those flights.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (December 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 50,000 Membership Rewards points, which convert into 50,000 Virgin Points.

The Platinum Card from American Express

Huge 80,000 bonus points and great travel benefits – for a large fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (374)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Farid says:

    First world problems…
    To be fair, the emotion in many comments is based on extremes of points needed while many people jumped to book in the past few days…it will settle and we will see more reasonnable numbers soon. Equally, on day a choice is to be made between BA and VS on booking UC flights, other factors will be taken into consideration…Delta seems successful with the dynamic pricing, so does AF so why not Virgin when dust settles a bit…

    • Rob says:

      Because two of these airlines are clear leaders in their national markets and probably don’t even need a loyalty scheme at all, whilst one isn’t?

      • Paul says:

        I think if Delta took away their loyalty scheme it would go under quite quickly, the Americans love loyalty schemes and to feel special. Even though we know when everyone has status… no one has status.

        The US airline lounges are always at capacity and have terrible offerings (apart from the very best ones).

  • Steve R says:

    Is this a record.? When dynamic pricing started our return leg JFK – LHR dropped from 57,500 to 35,000 points pp & fees went down

    Tried getting through on Wednesday to amend before change fee altered, after 2 1/2 phone dropped off. Bizazarely they phoned back, to say their systems were down again, but more importantly the Admin fee would not increase because it was their fault!

    Tried yesterday, same thing after 2 hours

    Made a comment on their Facebook page about a brewery!!

    They got back to me via whats app yesterday morning and said they could amend the booking

    Thought this is not rocket science move us from the 1800 hrs flight onto the 1830 and refund 67,500 points the reduction in fees will offset the admin charge

    Got this 16.53 yesterday

    “After a long review & investigation the company has agreed to amend your booking”

    At least they know what they are doing!!

    Still waiting 26 hours later

  • Tom says:

    Just read a review on an American site and the prices appear to be cheaper both in terms of miles and cash for the journeys in reverse.
    I new to looking into all this stuff, so not sure if this was an existing problem or something the change has thrown up.

    • Rob says:

      No, not true.

      What WAS the case was that Americans paid far higher surcharges than UK residents. We paid £1,000 return in Upper Class, they paid around $2,000, so £1,600ish. This has now stopped so fees have dropped sharply for US residents.

      There is no change for UK residents.

      Obviously flights TO the UK are cheaper than the return leg because there is no APD.

      As I have said before, these changes are all about attracting transfers from US credit cards (Chase, Capital One, Bilt, Amex) at the expense of UK residents and those who actually fly the airline.

      • Tom says:

        Ahh ok, I have no idea, just seemed cheaper from the examples they was showing.
        I use my points on Delta as I travel the LHR to Detroit route every couple of months, so none of this has affected me really (or it doesn’t appear to of yet).

      • Janick says:

        Yes , depending on saver rates, fees have dropped for UK departures

      • Littlefish says:

        Aha! That makes sense, didn’t know it was official. Saw the lower ex-US fees when doing some research yesterday … wondered if it was some IT glitch based on my location (US) and account home (UK). So, potentially this brings 1-ways to or from USA back into the equation. A small ray of light if so.

    • Paul says:

      An American just posted on a fb group they got 5x UC tickets for 125k plus taxes for next year. Single from JFK to LHR

      • Rob says:

        29k is lowest so they can’t count 🙂

        This is no cheaper than VS offered in its regular 50% off sales before though.

  • Ben says:

    Is there an email to complain to Virgin? Website keeps directing me to call but the phone number doesn’t work

  • mart says:

    Starting to think the £1k taxes were a bargain especially ex UK
    All the good stuff gonna be snapped up by the yanks with the points that they can get with credit cards signups

  • sturgeon says:

    Most people don’t have a clue of the value of points and using an earlier example of someone ‘logging in to see that a New York return in UC is 700k points’ to then open another card I just don’t see happening. Using my parents as an example who assumed that points earned on a single BA economy US flight would earn them a free ticket or big discount. They’ve realised after the pitiful points posted that this is a pipe dream and they’ll just carry on flying with whoever is cheapest. Most aren’t active points collectors.

  • Mark says:

    @rob

    How do you think this will impact on the 2-4-1 voucher system.

    • Rob says:

      Whose? Virgin’s? Those are dead.

      • Roy says:

        I think that’s a bit unfair. Even for non-status members, there’s still £750 value there.

        • Rob says:

          I didn’t mean that. The poster talked about 2-4-1s and they are dead, because its no longer a 2-4-1 voucher, it’s a discount voucher. Absolutely NOT denying there is no value there.

          • ChasP says:

            Absolutely NOT denying there is no value there.

            is that a triple negative ? and one too many negatives ?

          • Littlefish says:

            Hang on?
            Is this black and white? I specifically use a Virgin+ credit card which included a 2f1 voucher as one of the rewards for spending £10k+. The reward was confirmed as earned in early October. Has something changed my contract, materially, without my agreement?
            Surely they have to follow England & wales law? Doesn’t feel like they are?

          • Roy says:

            I think describing it as a discount voucher or “points off” voucher is more confusing, not less.

            It’s not a general purpose discount voucher since it can’t only be used for companion tickets or upgrades. Of course, the value of the voucher is capped, but saver redemptions are largely unaffected by this.

        • Mark says:

          @Roy

          I also think that was an unfair comment by Rob. I I was the poster asking a genuine question regarding the impact to the 2-4-1 system.

          I have now just had an email from Virgin explaining what was happening. Pity @Rob couldn’t offer a sincere answer.

          • Rob says:

            Eh?

            You asked about 2-4-1’s and I told you they don’t exist anymore, because they’ve been converted into ‘points off’ vouchers instead. I just summed it up in one word!

          • David says:

            Way oversensitive Markie.

      • Mark says:

        Yes, It is a question in the Virgin Atlantic Flying Club category.

  • Gerry says:

    To those saying let’s wait and prices will normalize – I think it’s the opposite. KL/AF had plenty of 50k seats available in the beginning, in addition to the higher priced ones. Now, I don’t see any 50k awards (looking at same routes), the minimum prices are 87-99k if I’m lucky, but most days it’s 200k-700k for a one-way TATL. Mark my words – if anything, VS pricing will become worse over time.

    • Janick says:

      The thing is KL/AF have a very strong Europe / USA/Asia/global presence, VS is mainly US with a few other routes with a fleet of 45…

      AF has 222 planes , KLM 107 planes…
      Many opportunities to earn KLM/AF points…

    • Throwawayname says:

      There’s always lots of people willing to spend transferrable AMEX etc points on AFKL routes from/to the US. Better value can be found to MEX and S. America.

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