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Avios bits: Club Iberia Plus renamed, tier points, NatWest BA cashback

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Three bits of BA and Avios related news:

Club Iberia Plus renamed after eight weeks

Of all the things I thought we may see backsliding on after the 1st April IAG loyalty changes, the one I didn’t expect was a rebranding at Iberia.

However, the powers that be have decided that Club Iberia Plus – the new name for Iberia Plus – made no sense.

The scheme has now been rebranded as ‘Iberia Club’.

Given how long rebrandings tend to take, this is quite an impressive turnaround given that its only eight weeks since Club Iberia Plus launched.

It’s goodbye to this:

Club Iberia Plus renamed

and hello to:

Club Iberia Plus renamed

The new British Airways tier point system in action

I saw this image on LinkedIn yesterday and thought it was worth sharing, for anyone who hasn’t taken a British Airways long haul economy flight recently.

This is from a start-up founder who travels between London and New York regularly – but only in discounted economy, because his company is still in start-up mode.

His trips used to get him to Gold, hence the Gold tint to the statement.

This is what he got from his last trip (click to enlarge):

British Airways tier points

Yes, 24 Avios and 3 tier points for this one way flight.

This means that he will need to fly between Heathrow and JFK over 3,300 times, return, this year in order to earn 20,000 tier points to retain his Gold card. That’s tricky.

You can argue whether BA should care if someone taking 12-15 return flights to New York in economy each year is worth keeping as a customer, but this particular one is – unsurprisingly – leaving in search of status elsewhere.

£100 British Airways cashback for NatWest cardholders

£100 British Airways cashback for NatWest cardholders

NatWest has been running a British Airways cashback deal for its Mastercard credit card holders (debit cards seem to be accepted too) for the last few weeks, although we’ve only just seen it.

There are two offers:

  • you will earn £100 cashback on £500 of BA flight spend to ‘a non-UK or EU destination’, booked by 30th June
  • you will receive an additional 5% cashback (up to £100) on ANY OVERSEAS SPEND in ‘a non-UK or EU destination’ by 31st October

There are a couple of quirks here:

  • the website is talking complete nonsense when it says ‘you get £100 cashback on flight bookings to non-EU destinations’. There are PLENTY of non-EU destinations excluded in the small print if you dig deep enough, for example Norway and Switzerland. Mastercard is going to be getting a lot of complaints ….
  • you qualify for the 5% cashback on general foreign spending even if you don’t trigger the British Airways element of the cashback

You can find out more on the Priceless website here.

Thanks to Zakir for this.

Comments (137)

  • NorthernLass says:

    3 TPs 😱. I got 75 for economy MAN-LHR as part of a BAH last month!

    • yonasl says:

      The 75TPs are for flying economy (because you have the bonus TPs). You will eventually get the actual TPs from the total BAH payment / number of pax.

  • Al says:

    Rob,
    I remember recently reading a comment by you saying you were going to publish your comparison of other loyalty schemes. Have you done this yet or have I missed it? If you haven’t, can you say when we can expect it please. Many thanks.

    • Rob says:

      It was disappeared into a black hole of staff holidays, Easter, half term, various business trips, party planning etc – it will happen though.

      I know we have been saying this for ages, but you need to trust me that the demands of knocking out 25 bits of content per week (inc newsletters etc), running what is a far bigger business than 95% of readers think (and one with multiple compliance obligations) and managing around Rhys being away around 50% of the time over the last 3 months is not easy.

      Even my diary is not a barrel of laughs – 2 days in Dublin 2 weeks ago (conference), Leeds / Liverpool / Manchester last week, 3 days in Madrid this week plus 1 day at a conference, next week is actually clear, 2 days in Brussels for a CEO event the week of the party etc ….

      • Pat says:

        Perhaps you need to take on more qualified staff.

        • Rob says:

          Honestly, if there was someone out there who knew as much about loyalty as I do, could write engagingly, and was willing to work for, say, £100k in a City of London office then I’d hire them and go into semi-retirement, just doing the cool trips. I have never found this person though. They are generally earning far more in law / finance etc.

          • e14 says:

            How much do you want to pay a compliance officer 🙂

          • Barrel for Scraping says:

            Where exactly is Rhys lacking if you decided to semi-retire? I think if you wanted to do this the best approach would be to promote Rhys and then it’s probably easier to find someone at a more junior level. We need someone passionate about travel and not a failed banker to be running the show.

            Also why the office requirement? Having a city office and all the costs incurred with that really makes little sense

          • Rob says:

            A credit broking licence.

          • Al says:

            Thanks Rob, didn’t mean to appear that I was chasing hard. I just thought I was living in my usual detached dreamlike state & had missed it. When you’re able to publish it that will be very welcome. Thanks also for everything you do at HFP. It’s always interesting, informative & blinking good. Once again, many thanks.

          • Rob says:

            I didn’t take it that way, don’t worry!

        • BA Flyer IHG Stayer says:

          How rude!

          Don’t notice you or anyone else wanting these articles volunteer to help do the research.

      • Panda Mick says:

        I’ve just had an espresso, so apologies, but…

        If ChatGPT isn’t part of your workflow, it really should be.

        With just this simple prompt: “write me a blog post on what it takes to earn emerald status with British airways executive club” it’s written a half decent post. Now, where you add your value is the nuances, caveats and opinion which ChatGPT just won’t understand.

        Oh, and, obviously, the data in ChatGPT is well old. But, use it as a tool, and not a replacement and it will reap rewards!

        As I was writing the above, I used: “compare earning emerald status with British airways executive club to earning gold with Virgin Atlantic flying club”

        Rather stunned at the response.

        • Rob says:

          But the stuff that comes is primarily from HfP in the first place 🙂

          Don’t underestimate how appalling AI stuff is in terms of accuracy. Landed in Madrid yesterday, googled ‘how do I pay on the Madrid metro’ and I was told by the AI summary that contactless credit cards are fine. Walked up to the barriers and they weren’t!

          • Oviplokos1 says:

            I always challenge chatgpt to double check the answer and oftentimes she corrects herself.

          • Barrel for Scraping says:

            I remember using contactless on the Madrid metro but it was odd because because not all the barriers were equipped with contactless readers (which unlike London was a separate reader to the one for smarcards). It had the feeling of something temporary, so maybe it was a trial. There’s currently nothing on the Madrid Metro site mentioning contactless that I can see.

          • RussellH says:

            Which is why, when looking for info on such public transport questions, I use the search engine (DuckDuckGo here) to find the operator’s website and look there.
            It would never occur to me to trust a search engine only for anything.
            FWIW, contactless is available in Bruxelles and Lyon. Also the Budapest Airport Shuttle, but in my experience, sadly, that is it outwith the UK.

          • Londonsteve says:

            Contactless is widely used in many places. All public transport in Bratislava and Sofia offers it, just as an example. In Budapest you can also use on the M1 metro line (which is valid even if you change onto another metro line and continue your journey, as long as you first touch on at an M1 station) in addition to the 100E non-stop airport bus with plans to roll it out on the whole network.

          • Michael says:

            That particular question: “Can I use contactless cards to use public transport in the city I have just arrived in?” is one I ask a lot these days. I don’t pay attention to the AI summary at the top of the Google page, though. There’s always a more reliable answer slightly further down.

            Also, I own about five Madrid Oyster card equivalent things because I always forget to take them when I go to Madrid.

          • Michael Jennings says:

            LondonSteve: Yes, it is becoming very common, which makes things a great deal easier for those of us in a city from out of town. There are still some very major cities (eg Madrid) that don’t have it though.

          • The Savage Squirrel says:

            “Don’t underestimate how appalling AI stuff is in terms of accuracy.”

            This. Type some queries that you know from whatever your own area of deep expertise is and you’ll see all AI is terrible; particularly at information assembly and data source discrimination; it’s just OKish at building that into sentences (although even there it has distinctive and awkward syntax structures).

            The scary thing is how many people see that text output as ‘the truth’ though. Laziness really does win every time over rightness.

          • Panda Mick says:

            Don’t worry, I don’t underestimate 🙂 I work for a company that’s (sadly) gone “all in” with the AI stuff, and it’s the early 2000’s all over again 🙁

            I think your jobs are safe for a considerable time 🙂

      • John33 says:

        Can’t you just take Rhys out of the team then? Especially with the errors people keep pointing out he makes.

  • David S says:

    I’ll probably keep my Silver status this year but can’t help thinking how easy it would have been for BA to have simply increased the existing thresholds by 25% or whatever % they decide, instead. The only thing that keeps me Silver is my very significant car hire spend with Avis.

    • Nico says:

      A 25% increase would have made little difference.
      They don’t publish numbers, would be interesting to know current numbers and what they expect after the changes.

    • Danny says:

      But then that big bad guy who put his career on the line at Waterside to push through the changes wouldn’t be in a job anymore 😂

      Then again, he probably won’t have a job anyway when the dust settles

  • L Allen says:

    I’ve seen nTP postings from people I know and they too have managed to earn single digit TP for individual BA flights. If you buy a low YQ (aka fuel dump) fare, it’s entirely possible to get the eligible spend down that low.

    Not having credited any flights to BA since 1 April, I wouldn’t know when the bonus TP would land. I think picking on that is a distraction anyway – it’s a bonus, it’s not the standard earning rate that BA have implemented.

    It’s right to highlight how old patterns of travel, where frequent flyers were rewarded for how often they flew rather than how much they spent, are going to change.

    • Pat says:

      I highly doubt it’s a dump, would he be that stupid to post it?
      But if so perhaps some well placed BA staff member reading this can pull the pax list, check to make sure the fare is correctly filed and then audit this LinkedIn guys Club account. For operational reasons, of course.

  • dnw says:

    Curious as to how you found out about the Natwest Priceless cash back offer? I’ve held the black Natwest card for years and never heard anything about it, do they market it anywhere?

    • Scott says:

      I saw this offer for my NW CC by looking at the cashback offers, having to open a Web page and scroll down a bit. Its not one of the easy to see ones in the app.

      The fact that I have to register elsewhere puts me off a bit.

      • Scott says:

        Well, just under ‘offers”.

        There’s 15% off Easyjet Plus there as well.

    • Rob says:

      I got it via a reader, but as literally not a single HfP reader had flagged it between the 6th May launch date and yesterday that tells you something.

      • Dave Hughes says:

        @Rob , i got an email from barclaycard offering balance transfers that included avios points for the transfer! Not sure if it was targeted but may be worth looking into for some people…… i can forward the email if required…

        • Magic Mike says:

          4% fee sounds like expensive points to me..

          • Joe says:

            It’s 4% fee to get 1.5% back in Avios + the interest that you could have got on the money sitting in savings in the meantime. So if you can get 2.5%+ net interest on savings, it’s a good deal.

        • BA Flyer IHG Stayer says:

          Or you could start a forum thread.

  • Sevy says:

    So, on my side I fly lots of overpriced basic economy flights to Europe and I’ve actually progressed more quickly through the Tier Points on the new system crediting to Iberia. Transatlantic I mostly fly United. However, frankly, I don’t get more joy there than with BA. I just like flying to EWR and until recently they offered more flexibility.

    However, the email I received from Iberia 2 days ago mentioned something about a changing back to Tier Points linked to the class of travel.

  • yonasl says:

    A return flight to the US would have given you 40 TPs under the old system. So you need 38 return flights to get to gold (going there almost weekly for business?) At £500 per flight that would be £19,000 … This is a big spend and in exchange getting gold allows you to access the lounge and seats making the trip easier.

    With the new system this will give you silver but no gold.

    It is a perfect example that you are not rewarding “loyalty” as this passenger keeps flying BA because of the perks of status not their Y service.

  • RC says:

    What’s being missed here is that such paltry ‘rewards’ actually create a negative psychology and have a disincentive effect.

    Though a McKinsey drone can’t model that on a spreadsheet.

    Anyone who understands the payoff from reward scheme psychology would see that, but no one at BA has understood it. It’s the reward equivalent of a ‘f you’. Not a good look.
    And it’s why this issue still generates such bad will to BA. It’s truly an astonishingly basic marketing screw up.

    • Richie says:

      I think I heard somewhere that McKinsey are going to adjust/change their own business i.e. listen to their own advice, it’ll be interesting to see how that cookie crumbles.

      • RC says:

        Perhaps they’ll look at the ‘excellence’ in South Africa, the SwissAir triumph, or the way they set DHL off to a stellar start in 2000.
        Then fire all of themselves?

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