Reply To: Amex BAPP fee – What are my chances?

[JDB]

Some people who had anniversaries in late Aug reported being charged the new increased fee, but got it refunded as Amex agreed it was a system error. This is similar to your position and applying the same logic would mean your fee is zero, but the wording in your post isn’t that clear and there is presumably more text. The timing of Amex annual fee charging vs anniversary is well known.

The position re the GOGW is correct; they can’t give just you a goodwill sum that is a back door refund. However, given that they have given you £100, going to the FOS over £150 (particularly as you didn’t notice a £250 charge!) when you have had the extra Avios and are on the verge of a 241 voucher vs saying you would have cancelled the card seems a bit gratuitous and it’s no wonder there are such delays. It also won’t endear you to Amex!

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