Reply To: Hilton credit card delay in points posting

[The Urbanite]

Pdah1980 wrote:

does anyone know how the barclaycard and hilton accounts are linked together? I have been trying for about a year to get to the bottom of this. Had about 300k spend on barclaycard over past year. No points ever appeared anywhere. Nobody can help. No one at barclaycard or hilton know the process.

Someone at Barclaycard does know but getting through to them is not an easy process.

Have you raised a formal complaint and escalated to the FOS?