Reply To: New £300 Platinum dining credit July 2022

[Gavin454]

Owain wrote:

Utterly bizarre experience at the Savoy Grill yesterday. When I came to settle the bill, I was told they couldn’t accept the Amex Platinum as the waitress was aware of ‘some sort of scam’ where people are trying to use it to get a free meal.
I asked to speak with a manager, but nobody was available (there seemed to be a very rowdy and drunken group at one table with a number of staff intervening, and some sort of an issue going on at reception), and unfortunately I couldn’t wait for however long it might take (an early curtain at the opera).

Very frustrating, I would definitely be kicking up a fuss. Perhaps they can refund your payment and re-charge you on the Platinum over the phone (or in person if it’s convenient for you).

If the restaurant won’t help, then maybe Amex can do something.

Also, thanks for the review – I will remove Savoy Grill from my list of potential places to visit with the offer!