Reply To: Upgrade voucher – when does it appear in account?

[PaulAllen]

It’s a very frustrating experience – I was told by their customer support that they are aware of an issue in transferring the vouchers and it is ‘up to a couple of weeks’ for the voucher to be sent. I’ve submitted a complaint but not heard anything back yet. You would think that they could give you a manual voucher code at least, I can’t imagine what kind of technical issue there is in transferring a voucher to an account..!