Reply To: Flight delayed and moved to flight on lower class

[dougzz99]

I don’t think there are any premium airlines when it comes to customer service, the way of the world now it seems. Apologies for getting the downgrade refund wrong.

The problem with weather delays is things become hard to prove. If an airport restricts flow as a result of wind, like LHR yesterday, then airlines choose which flights to cancel, so even if others flew it doesn’t prove it wasn’t weather related. BA typically cancels domestics first, then moves the higher frequency short haul destinations.

Honestly hard to imagine anyone ‘stranded’ in Geneva, given the price of anything there. I get the broader point, but some personal responsibility needs to be exercised by people too.