Reply To: British Airways – incompetence from end to end

[BJ]

Lady London wrote:

I would not have let the checkin agent retrieve my bag telling them I would sort it out in London or Man

I totally agree and, whilst not wanting to be unkind to the OP, I do feel that much of the faff here was caused by @Mick failing to do that. The original comments are clearly laced with frustration an annoyance; if this was also on display it was nevever going to help what might have already been a flustered check-in agent. All the other stuff mentioned (wet leases, cancellations, delays, weather, IT) are common to all airlines and not unique to BA whom I would be surptised if they were close to the worst in any category.

@Mick, I’ve just had four flights with Bangkok Airways this year. Two were cancelled costing me double the original travrl costs, one was subject to a 2h schedule change, and the fourth last week delighted with a nerve-jangling aborted landing in a thundedstorm. Sometimes, we’ve just got to go with the flow, play the hand we are dealt as best we can without causing ourselves undue stress, and sometimes stuff happens too that we just have to laugh-off and put down to experienve. Travel’s more than a bit messy these days as tge industry emerges from the pandemic but over the long term on all airlines things go as they should most of the time.