Reply To: Delayed flight booked on behalf of family overseas

[JDB]

The claim needs to be made by the passengers not the booker, although your wife can do that on their behalves, giving her email as the contact and yes, you just do that online on BA.com. Obviously eligibility for compensation will depend on whether BA can cite any ‘extraordinary circumstances’ to get out of paying. You can also claim for any reasonable food/refreshment purchased during the delay.