Reply To: Tokyo > Manchester cancelled

[JDB]

@SamG – as mentioned in my previous post, one of the problems I think the OP encountered was that although the journey was from Japan to the UK via Doha it was NOT within the Joint Business agreement with QR (which excludes Japan) and also outside the Joint Business agreement with JL. It is way outside the ken of most agents to fix this complexity, but ultimately BA did. BA staff are also less familiar with the concept of BA’s position when they are effectively a travel agent and not the principal.