Reply To: Brunchgate hits the national press

[Bristol_Traveller]

I contacted BA customer relations about an upcoming flight to JFK, in December, and told them I was disappointed with the “brunch” offering, given that at the time of booking their website “boasted” about the meal service using the “freshest” of ingredients – not a sausage and a slice of chocolate marble cake. I also mentioned that for me at least, part of the experience is the meal service (and yes, I know it can be an experience) – anyway, that aside, 48hrs later I got a £200 voucher as a way of an “apology” – I haven’t even taken the flight yet and they’re sending vouchers out. I suspect that deep within BA, someone, some where is trying to dampen down the publicity that has generated.