Reply To: Amex Platinum Dining Credit – Restaurant not accepting Amex

[JDB]

@oxforddoc – the dining credits programme is largely on a ‘best efforts’ and good faith basis. There are some simple terms and conditions but Amex can’t, and can’t be expected to guarantee that any particular restaurant even takes the card or is still participating. As above, it’s also not wholly one sided; if it was mission critical that you got the credit, a small effort would have told you that the credit was unlikely to be forthcoming. While Amex might offer you something as a gesture of goodwill, there can be no certainty about that or whether they will respond before year end.