Reply To: Kimpton Fitzroy discretionary service charge on room rate

[Ruralite]

No, didn’t ask how divided up/where it went but, whilst we like the hotel & the convenient location, they’ve probably lost any future custom from us. There were quite a few Americans staying there & my daughter noticed a table reserved for one of the cruise ship companies & I’m wondering if this is what’s prompted it because they know US customers are used to paying resort fees which, effectively, is what it is.