Reply To: IHG Diamond – how much longer…?

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I find Airbnb increasingly inadequate in terms of customer service. There is also an increase in fake reviews (owners pay others to book a fake stay and then write positive reviews). You can never be sure that the listing is correct and pictures accurate. Airbnb CS will not step in and rectify it to satisfaction due to change in their T&C which favour the owner and not the customer.

The problem is that very few people know how to leverage hotel loyalty. Most people focus too much on freebies instead of developing a relationship with a particular property.