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Forums Other Flight changes and cancellations help BA cancellation: emergency slide was armed by crew • advice sought Reply To: BA cancellation: emergency slide was armed by crew • advice sought

points_worrier 367 posts

Presume you mean the slide was deployed – it is armed every single flight.

1) What was the exact timing of arrival? If you were >3 hours to doors opening from your original scheduled arrival time, then it is likely BA will owe you UK261 compensation. They only cant pay if it is an extraordinary circumstance (not just if it is ‘outside BA’s control’). One of their staff not following training and setting a slide off and/or a technical fault is unlikely to fulfill this criteria.

2) Additionally, BA is not responsible for the missed train ticket. But… it is probably worth asking if BA will pay for the replacement train ticket and provide a receipt. They may well say no, but it is possible they say yes.

2b) You should obtain proof your flight was delayed from BA, and claim the cost of the train ticket off LV, under a likely travel disruption part of your policy. Any excesses on the policy may well not make this worthwhile.

3) Complain to BA about lack of catering. You will not get much, but they probably bung you some avios. If you bought any food it is worth including the receipts for this. If it was between planned takeoff and actual takeoff, then they will probably have to pay under UK261 as the delay was over 2 hours, and they have a duty of care. If it was anywhere else/other time they might pay as a gesture of goodwill. Or might not.

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