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Amex Travel

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  • Professor Calculus

    Hello I am a new member just wanted to ask anybody have any experience of Amex Travel ?

    Bill

    Used them for hotels. No problem

    Haven’t used them for flights due to not being competitive price

    Rob
    HfP Staff

    Unless there is a price or benefits reason to use them, generally best to book direct these days. If covid issues return, the airlines in particular won’t speak to you as their contract is with Amex.

    Hotel bookings, unless FHR ‘pay on departure’, don’t qualify for elite benefits or hotel points.

    Aston100

    They were excellent with getting me a refund from Qatar early Covid times.
    In fact, they proactively offered it to my surprise.

    Luca M

    Although I ended up not booking with them
    , I did few searches for flights via Doha early in the summer, and actually they had very competitive prices, so worth checking through them as well. It works best if you already have a precise itinerary in mind and/or specific flight from a quotation from another OTA.

    The search function can be done flight by flight with specific times so you end up with the exact same flights as the alternative OTA and/or ITA Matrix

    Paul

    For flights they are more expensive which is no doubt their commission. Service is however where they have let me down and I won’t use them anymore. They are slow, ponderous, lack knowledge and even platinum travel agents need to refer up and put you on hold. As Rob says nester to book direct as you have greater control.

    John

    The main reason Amex Travel is more expensive is that some airlines add a GDS fee to tickets not booked directly with themselves, which could be up to £20 or so on a return flight.

    Also Amex Travel doesn’t tend to offer the option with the lowest perks i.e. HBO. Note that on many airlines, the booking class may be the same for various bundle options, and there may be no way to choose on Amex Travel.

    Amex Travel is mainly useful if you want to pay with Amex as it converts the currency of flight prices to GBP at the IATA exchange rate, so you can avoid the usual Amex forex fee, and also get the extra points on the Gold card.

    However they are not going to be that helpful if airlines change flights. You can argue about your “rights” with them and they will “pass the message” onto the airline, but when the airline replies “no” then Amex Travel isn’t going to continue arguing on your behalf.

    zapato1060

    I bought with them for a flight in April. I usually book direct (my halifax card was playing about) but found the same price so booked with them as I did not want to miss AMS-SJU-LHR economy £225. Only after booking did I notice I basically bought with any other OTA. For a supposed “prestige” Platinum service they are a poor mans Expedia.

    memesweeper

    You can buy a BA select or select plus fare through them. You can’t (yet) do that direct with BA.

    R

    Amex Travel had my first name on the ticket as Mr.
    I couldn’t check in online, and they’d only call the airline with me on the line. I gave up in the end and let them deal with it in the airport.

    I’d avoid them in future.

    Blair Waldorf Salad

    I recemtly got HH Diamond benefits on FHR pay in advance stay

    Paul

    Does anyone have details of American Express Travels complaints procedures?

    BA cancelled a flight booked via Amex. I called and requested a full refund and nothing happened. Then my flight was rebooked by Amex. It took 5 days to resolve the rebooking and have the flights cancelled and being advised that a refund would be made. The refund invoice they have sent is worth £83 while I paid £207. No one I speak to has clue, and you are passed pillar to post.

    I am tempted to dispute the charge as it has simply gotten out of hand now

    zapato1060

    Does anyone have details of American Express Travels complaints procedures?

    BA cancelled a flight booked via Amex. I called and requested a full refund and nothing happened. Then my flight was rebooked by Amex. It took 5 days to resolve the rebooking and have the flights cancelled and being advised that a refund would be made. The refund invoice they have sent is worth £83 while I paid £207. No one I speak to has clue, and you are passed pillar to post.

    I am tempted to dispute the charge as it has simply gotten out of hand now

    To be honest I made an error thinking as I had Platinum that AMEX travel was a legitimate entity with general powers like booking direct (as I normally always do). How wrong was I, they are as good as booking with ANY other OTA like flyup, gotogate, fly4meargentina, etc etc. Quite shocking really.

    Aston100

    I must be the only person to have had a decent experience with them.
    Wonder if I was just lucky.

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