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As per social media and the Independent (and others) toda – BA did not do well at all – especially on long haul and overall customer sat’ 2 stars out 5…..worth a read
Slow news day?
As per social media and the Independent (and others) toda – BA did not do well at all – especially on long haul and overall customer sat’ 2 stars out 5…..worth a read
Interesting. Link, please?
This popped up in my feed this morning: https://www.independent.co.uk/travel/news-and-advice/british-airways-worst-airline-which-survey-b2704160.html
Beaten by a monkey. Dammit.
Beaten by a monkey. Dammit.
I guess you had to cross a road first, which must have delayed you those critical few seconds!
Beaten by a monkey. Dammit.
Shouldn’t be a competition !
The OP really should have posted it themselves! It’s just lazy not to.
Beaten by a monkey. Dammit.
I guess you had to cross a road first, which must have delayed you those critical few seconds!
This forum needs a like button!
According to Which?, one Ryanair passenger said: “I would rather the price was higher but not have to pay to take on a cabin bag.”
What an odd thing to say.
According to Which?, one Ryanair passenger said: “I would rather the price was higher but not have to pay to take on a cabin bag.”
What an odd thing to say.
Not at all odd. They just want to see the higher all-inclusive price up front. Any other reading is just being deliberately awkward.
The Which? survey only covers economy. If you want cheap (and that’s not a bad thing to want), don’t expect the experience to be wonderful.
^ Well, I think it is just the lower standards overall in Europe for flying economy and us as customers accepting them. I had couple of flights (Asiana / Koreean Air) which were short and cheap (under 2h) and offered great food included.
^ Well, I think it is just the lower standards overall in Europe for flying economy and us as customers accepting them. I had couple of flights (Asiana / Koreean Air) which were short and cheap (under 2h) and offered great food included.
Am sure you’ll be happy to receive an Asian salary living in Europe. There’s a reason why full service airlines are rare in Europe.
Reminds me of a post by another who claimed taxi drivers in UK are thieves as a similar ride in Malaysia costs very little!According to Which?, one Ryanair passenger said: “I would rather the price was higher but not have to pay to take on a cabin bag.”
What an odd thing to say.
Not at all odd. They just want to see the higher all-inclusive price up front. Any other reading is just being deliberately awkward.
The Which? survey only covers economy. If you want cheap (and that’s not a bad thing to want), don’t expect the experience to be wonderful.
I don’t think anyone expects economy to be wonderful. But other airlines score far higher than BA in this survey. I think a lot of people, particularly those within easy reach of London, don’t even consider using the many better alternatives.
I don’t think anyone expects economy to be wonderful. But other airlines score far higher than BA in this survey. I think a lot of people, particularly those within easy reach of London, don’t even consider using the many better alternatives.
I’m as aware of BA’s failings as anyone, and I’m a Which? subscriber. But, like many Which? surveys, the data scientist in me says that this research isn’t worth a sheet of toilet paper to record the results.
The sample is tiny, self-selecting, and, being comprised entirely of Which? subscribers, hopelessly unrepresentative of the broader travelling public. The SAS sample of 60 travellers gave it a 4* rating for customer service, but how many of that 40 actually needed to engage with the SAS customer service team? If Which? had attempted to calculate p-values for any of its survey results, I doubt that any of its findings would be statistically significant. And the data isn’t objective: customers of a so-called full-service airline like BA may have very different expectations from a Jet2 customer, for example.
The information on seat pitch, cancellations and on-time performance is genuinely useful as it’s based on large, objective data sets. But even that is misleading: a cancelled flight matters much more if your airline flies to the destination once per week than if it has five alternative flights per day.
It’s all much more complicated than Which? makes out. My view is terribly simple: look for a convenient flight at a convenient time from a convenient airport at a convenient price. Sometimes that’s BA; sometimes it isn’t. Just make sure to always avoid anyone who deliberately tries to stiff you (eg RyanAir).
BA did not do well at all – especially on long haul and overall customer sat’ 2 stars out 5…..worth a read
What did BA do to justify the extra star? 😀
I don’t think anyone expects economy to be wonderful. But other airlines score far higher than BA in this survey. I think a lot of people, particularly those within easy reach of London, don’t even consider using the many better alternatives.
I’m as aware of BA’s failings as anyone, and I’m a Which? subscriber. But, like many Which? surveys, the data scientist in me says that this research isn’t worth a sheet of toilet paper to record the results.
The sample is tiny, self-selecting, and, being comprised entirely of Which? subscribers, hopelessly unrepresentative of the broader travelling public. The SAS sample of 60 travellers gave it a 4* rating for customer service, but how many of that 40 actually needed to engage with the SAS customer service team? If Which? had attempted to calculate p-values for any of its survey results, I doubt that any of its findings would be statistically significant. And the data isn’t objective: customers of a so-called full-service airline like BA may have very different expectations from a Jet2 customer, for example.
The information on seat pitch, cancellations and on-time performance is genuinely useful as it’s based on large, objective data sets. But even that is misleading: a cancelled flight matters much more if your airline flies to the destination once per week than if it has five alternative flights per day.
It’s all much more complicated than Which? makes out. My view is terribly simple: look for a convenient flight at a convenient time from a convenient airport at a convenient price. Sometimes that’s BA; sometimes it isn’t. Just make sure to always avoid anyone who deliberately tries to stiff you (eg RyanAir).
I’m also a member of Which? and agree with you. Most of the other airlines have such a small sample size, you surely can’t base any firm conclusions on them.
I’d never give Which? my cash, commercial cherry picking scamsters masquerading as some sort of consumer champion
@jj has made the point – even before “lies, damn lies and statistics”. Clickbait you have to pay for 🤔 No thanks “Which”
I hope this survey puts off lots of potential BA customers, so that they’ll open up more Avios seats 😉
I’d never give Which? my cash, commercial cherry picking scamsters masquerading as some sort of consumer champion
If you pay for Which? you are doing it wrong. Between topcashback and Amex offer, you should get paid to get the magazine.
I’d never give Which? my cash, commercial cherry picking scamsters masquerading as some sort of consumer champion
Wow! That’s a bit harsh. I’d rather trust their reviews than Google, Trustpilot etc, although they aren’t always right. How on earth did you come to that conclusion?
“Which” is the commercial arm of The Consumers’ Association. A registered charity that acts on behalf of Consumers. The commercial activities fund the work of the CA.
Which surveys are surveys of it’s members, and don’t claim to be anything other than that.
I value the opinion of other Which members who tend to be discerning and knowledgeable.
The sample sizes in their surveys are small, and you can think of the surveys as opinions – a bit like asking a trusted friend.
Surprisingly Etihad had almost the same sample size as BA. Etihad scored 77% against BA’s 62%.
Despite the small sample size, many people would agree with Which’s opinion that Singapore Airlines is one of the world’s best. And that BA falls far short of that.
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