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Forums Frequent flyer programs British Airways Executive Club Can I exchange my FTV for a rebooking of the cancelled flights?

  • spawn606 47 posts

    Hi all,

    Late last year I had a flight change and decided due to Covid to take an FTV instead.

    The flight was meant to take place April 5th but it was cancelled and rescheduled for April 7th.

    I now need to go there but the prices have shot up since receiving the FTV. Do you know if it’s possible for me to ask them to instead return the FTV in exchange for getting my booking back with the change in flight times?

    Thanks

    ChrisC 956 posts

    No not possible.

    Lady London 2,141 posts

    This, p r e c i s e l y , is why BA offers FTV’s.

    And this p r e c i s e l y , is why you should never accept them if the airline cancelled any flight on your booking. Or changed its flight number. Unless you really didn’t want to do the travel any more.

    And this is why you should not accept a refund if the airline cancelled your booking. Not unless the money is a lot more use to you right now and you’re prepared for your route to cost more or not be available in future.

    If there is a cancelled flight on your booking you have the right to insist on travelling as close as possible to your booked time. Even if this means they are responsible, legally, for your ticket on somebody else…if they can’t put you on a flight of their own acceptay soon to you. Or, the law gives you the right to choose a later date that suits you, to travel on. Your later date doesn’t have to suit the airline, it only has to suit you and the airline is responsible for providing your ticket for that. At no extra cost to you.

    Wben the airline cancels your flight you get only one chance to use these rights. So wait until you can see flights being sold on all your dates in the schedule both your outward and return date, being sold as to new customers (MMB won’t always show all so check as though you were making a new booking).

    You don’t need an avios or sale seat to be available. Any seat in same cabin even being sold only for cash is yours to rebook your cancelled flight onto.

    If you use your right to rebook as close to original flight as possible the airline is responsible for ypir costs of extra hotel nights, all meals, transport to and from hotel, internet or 2 phone calls during any extra wait.

    The airline is legally obliged to inform you of these rights at the time they inform you of the cancellation. For some unknown reason they don’t inform you though.

    ** all the above applies any UK or European airline flight or flight sequence with connections to or from Uk or Europe anywhere in the world, or any flight on any airline or flight sequence with connections outward from Europe or UK

    spawn606 47 posts

    Yeah indeed. Chalk it up to my error. It’s just annoying that the FTV is impossible to use without massive time wasting from my end. I just want my money back and though they are refunding FTVs, they haven’t done my higher priced ticket yet..only the smaller domestic flights that were FTVs.

    Am I at least able to ask that they refund my FTV as cash since they say they are doing that anyway?

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