Change of flight date…not communicated.

[Mikeact]

Would/should you expect some sort of communication from BA or Avios in respect of a BA cancelled flight? I only ask as just checking our CW flight to Philadelphia I’ve just seen in MMB that it has been changed to 24 hrs later. Not really a big deal but potentially screws car rental and first night hotel…and it is just over two weeks away.
This was the last of my Lloyds vouchers. And I guess I now have to call Avios re our pre booked seats going back to last September, which are not showing either.
Hey ho.

[NorthernLass]

Anything to do with avios.com/LLoyds vouchers bookings have to go via avios.com BUT they have been pretty good recently at responding to phone and email enquiries. You could possibly argue for re-routing if you can find an option that goes at a better time for you, but at the very least they should sort out your seats for you. Unfortunately no compo if it’s outside 14 days … which they have clearly thought of!

[JDB]

Others have suggested previously that although the cancellation is more than 14 days prior so you aren’t entitled to the EC261 cancellation compensation, if your re-routing results in a long delay, you are entitled to the delay compensation. I found this quite hard to believe, but I’m hoping it’s correct – any further evidence/information gratefully received.

[Rui N.]

It’s not correct.
You also don’t get compensation just because a flight is cancelled within the 14-day window. The flight needs to be cancelled AND the alternative flight offered must arrive outside certain time windows:

if you are informed between 2 weeks and 7 days before the scheduled departure and you are offered re-routing which would allow you:
to depart no more than 2 hours before the original scheduled time of departure and
to reach your final destination less than 4 hours after the original scheduled time of arrival

if you are informed less than 7 days before the scheduled departure and are offered re-routing which would allow you:
to depart no more than 1 hour before the original scheduled time of departure and
to reach your final destination less than 2 hours after the original scheduled time of arriva

[JDB]

@Rui N – this came re someone’s trip to GIG cancelled by BA c. a month in advance and rebooked for a day later by @meta who is normally tip top on this sort of thing!

I made a note of it at the time as I have a similar potential claim for a flight from Reykjavik last week, delayed by a day following cancellation, so interested on the basis of it.

[dougzz99]

I’d check spam folder. Avios been very good at communicating changes to me.

[Mikeact]

dougzz99 wrote:

I’d check spam folder. Avios been very good at communicating changes to me.[/quote

Thanks, first place I looked. Strange, as at Christmas I had one from them saying it had been pushed back by 10 mins !