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I lived a complaint last Thursday as there was no catering loaded for my GLA-LCY flight in CE expecting the standard 10k Avios. Had an apologetic email just now saying they’ve given me an eVoucher for £150 for the inconvenience. Not had this before for any complaint and just wondering is this a change or just a one-off? Not complaining as will easily spend the voucher, just curious.
I was also offered an evoucher earlier last month & asked if Avios could be offered instead, they said no (politely).
I was also offered a voucher instead of points, replied that due to circumstances I would be unable to use the voucher within the 12 month period and was then offered avois.
I’m amazed you’ve heard back so quick. I’ve been waiting months for a seat refund and I mean months.
I have lodged 2 complaints regarding CE recently. One was regarding a non-working power socket which garnered an e-voucher for £100 and the other was lack of catering choice and the non-loading of a pre-bought duty free order which generated an amazing £500 e-voucher. No arguments from me….
I have lodged 2 complaints regarding CE recently. One was regarding a non-working power socket which garnered an e-voucher for £100 and the other was lack of catering choice and the non-loading of a pre-bought duty free order which generated an amazing £500 e-voucher. No arguments from me….
£500??? That’s incredible!
I had a similar issue in the past few days and was also offered an e voucher. The response seemed generic as if it had been sent by a machine. I replied pointing out that the e voucher was too restrictive. (£100 for appaling food on a club world flight over 10 hrs!). A response came back with Avios. As usual with BA customer relations the attitude and generosity can be hit and miss at best. Left hand and right hand problems as well. Good luck👍
Thanks for the data points, interesting to see the range of vouchers they’re sending out! I might reply and see if they’ll offer Avios instead and how much they offer.
@Indy500 – the £500 one was a good result. Might look for hard to source items from the duty free catalogue now!I got downgraded from CE to ET last November. The standard compo is re-creditinh Avios different and 30 quid (or something like that).
I complained via Mr Doyle (contrary to the advice given on here which claimed it would “a waste of time/energy/breath”) which typically results in you getting a case manager from the CEO SWAT team. First offer was 100 quid e-voucher which I told them they should keep and invest in the service. It was finally upped to 300, which I accepted.
The only pain is you can only use it on flights not holidays or hotels.
@ekposh X/Twitter to BA @British_Airways gets a quick response normally, so chase up refund on there. A few weeks ago we came back from Vienna and I complained that (a) we couldn’t find the lounge near the BA gates and (b) wifi was u/s. Initial response from the BA bot was to give 5k avios pp for the wifi and ignored the question regarding the lounge. Went on X to ask why they’d ignored my lounge question and quickly (24hrs) got a £150 e-voucher which isn’t bad as it’s really my fault for lack of research as the lounge is pre security but at the time the BA app or Oneworld app wasn’t clear.
Unfortunately, I’ve had a few reasons to make complaints in the last year or so, and on one occasion, they gave a £100 e-voucher, and when I asked for 10k avios instead, they gave me 20k and didn’t take the voucher back.
Earlier this year, we had an awful experience with a member of staff in disability assistance queue (despite having booked it well in advance), who was extremely rude and dismissive (she had my wife in tears), and was only resolved when we went to the CW check-in. I made a complaint that we shouldn’t have to fly CW to be treated with respect. They gave £350 for that.
And just last month, I made a complaint because I saw 2 mice in the Club Lounge, and they gave £100 for that. I replied saying I would rather they dealt with the problem better, and asked for 10k avios instead because the vouchers have a 12 month validity, and can only be used on cash bookings, but they didn’t reply.
Hi everyone, I’ve had a similar experience to some in this thread. On a flight to Seattle around 20 or 30 people’s luggage didn’t arrive with the plane. There were no BA staff at the airport to deal with this and we were just told to use the online tool to register the issue. Even although the website was down for hours I eventually managed to do this. According to the tracker the luggage arrived at Seattle later the same day but it took over 3 full days to get it to my hotel with customer service being pretty hopeless on the phone giving any communcation over this time.
I was in Seattle to present at a conference so had to spend money buying clothes as well as tolietries, etc. Even so, I don’t think I took advantage and spent less than £200. I registered my expense claim with receipts immediately but it took over 6 weeks to hear anything from BA at all and when I did it appears to be an automated reply just issuing me a £100 eVoucher and closing the claim. This doesn’t even cover my expenses no matter taking into account the disruption and hassle or the fact an eVoucher can’t pay the credit card bill :-).
I see on this thread that people have rejected the voucher or asked for Avois, etc. My question is how did you do this? I tried to call BA but was told to just add extra info to the, now closed, claim. I have done this but the timer is already sitting at 4 weeks since I did that with no futher reply from BA. Does anyone have any advice on how to escalate this or at least get the chance to discuss it with someone? Thanks!
You are entitled to full reimbursement of the cost of clothes, toileties et
It lookes like you’ve already responded to the ‘closure’ but di clearly ask for the reimbrsement of the costs of the clothes etc?
Unfortunarlty BA does have a large backlog of claims and there really isn’t a way to bump it up the queue.
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