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Forums Payment cards American Express How long till dining credit shows up?

  • teddy 10 posts

    How long do you have to wait from card activation till dining credit shows up? Conscious only a few weeks left in the year…

    BJ 648 posts

    Call or chat and they will add them for you. Record or screenshot confirmation of addition. Despite this they still took 3 weeks to appear in my offers page. I used them before seeing them though and they worked fine. Got email confirmation the two times I used them. Credits appeared 5 working days after spend.

    McDufus 2 posts

    Hi teddy. I used mine in a restaurant in Salzburg on 30 Nov and the credit appeared on 2 Dec.

    fedemenni 38 posts

    I upgraded my card yesterday from gold to platinum, didnt show but contacted support and they have added it manually for me.

    Out of curiosity, go the £150 need to be spent in one go or can I spend £100 one time and £50 another time?

    BJ 648 posts

    The spend is cumulative so you can spread across 2+ visits if you wish.

    fedemenni 38 posts

    The spend is cumulative so you can spread across 2+ visits if you wish.

    thank you! support gave me mixed info though, did you test it yourself?

    By the way did anyone manage to buy the gift cards at the ivy for the champagne offer? if so, which restaurant in London ?

    BJ 648 posts

    Yes, used for two for a quick lunch at Tattu then popped into Ivy and bought a giftcard to use up remaining £60.

    fedemenni 38 posts

    Yes, used for two for a quick lunch at Tattu then popped into Ivy and bought a giftcard to use up remaining £60.

    which Ivy did you go to? I want to make sure it clears and the offer triggers 🙂

    stinky minky 3 posts

    I just rang customer services and they said there was no offers showing on my account. I absolutely hate phoning the overseas call centers, there is no understanding of customer service just a script. I would like the offer before the reset, just opened this account so hopefully it will bob on soon.

    Reney 687 posts

    I just rang customer services and they said there was no offers showing on my account. I absolutely hate phoning the overseas call centers, there is no understanding of customer service just a script. I would like the offer before the reset, just opened this account so hopefully it will bob on soon.

    Just online chat them.

    Blair Waldorf Salad 1,049 posts

    I spent my abroad credit in New York on 25 Nov and the credit was applied today.

    I spent my home credit on 01 Dec; still nothing

    ukdoctor 20 posts

    Used mine at the landtmann in vienna on Thursday and Friday last week and credited today 🙂

    jj 453 posts

    Interesting how varied these timings are. It doesn’t suggest a slick, automated process behind the scenes.

    My overseas credit was applied on 12 December for 9 December spend, so two working days. But the transaction must have been backdated, as it didn’t show in the app until today, 14 December.

    phil-lavin 75 posts

    Ate in Oblix West in The Shard last Saturday night (9th Dec) and it credited today (16th Dec)

    BBbetter 446 posts

    Spent on 10 Dec (in UK) and credited on 13th.

    BBbetter 446 posts

    Interesting how varied these timings are. It doesn’t suggest a slick, automated process behind the scenes.

    It’s not fully in control of Amex. If a restaurant changes the POS terminal, it’ll take more time for Amex to get it confirmed. Multiply that to a hundred restaurants across the globe.

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