Logging on to Virgin Shops Away

[PeterK]

I’m getting a consistent error message when I try to login to Virgin Shops Away. In order to raise a query you have to be logged on and no telephone numbers or email addresses are on offer for a query without login. Any suggestions how to contact VS shops away. I keep getting an error message ‘An external upstream service issued
an invalid response’ when attempting to login. I can login to my flying club account without any issues. Help please.

[memesweeper]

Ditto

Been like this a few days… 🙁

[MrNick]

I’m having same issue. Shops Away website saying no user can be found with these credentials. Meanwhile I can access Flying Club site with no difficulty. I see similar issue with Shops Away being reported on other websites but issue only seems to affect some flying club members. Can’t contact Shops Away as the website requires you to log in to access the contact page! Has anyone found a solution to this?

[Youllnever]

Managed to login now! Might be to do with their website redesign.

[FFoxSake]

Still a problem for me… can logon fine to main VA site, but Shops Away says “No member could be found with the given credentials.”

Anyone found a way to report the problem and get a fix?

[AndyGWP]

Just seen about the Morrisons offer… went to login to shops away to register my new credit card, and also getting same issue 🙁

Please post if anyone finds a route to resolution 🙂

[FFoxSake]

Had a similar logon problem for a few weeks.

Yesterday I contacted virginatlantic via Direct Message on Twitter (https://twitter.com/messages) about this and about some credit card voucher expiry dates. Was amazed to get quick responses for my voucher questions. For the shopsaway logon problem they got me to upload a screenshot and said someone else would reply on the thread soon.

They didn’t reply (and still haven’t), but someone clearly got the message and fixed the problem because later that afternoon I was able to logon to shopsaway again.

• This reply was modified 54 years, 4 months ago by .

[AndyGWP]

All got sorted via Twitter same day (like you, it wasn’t confirmed by them but its working now)… thanks FFoxSake 🙂

[chrishond]

Having the same error. Now it appears you cannot DM virgin on twitter. Any other tips to fix this?

[Ash]

OMG how did I not know about this! I thought the virgin red was their only version of an estore! Thank you!