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Hi,
I’m very new to this could really do with some help and advice.
My tier point collection year ended on 8th August. My wife and I flew BA to Male via Doha on 2nd Aug and returned via Doha on 12th Aug. We booked through BA Holidays and flew Club World.
My BA app said I would receive 560 tier points. I booked with BA Holidays to get the Double Tier Points, which meant that I should receive 1,120 TP’s within 14 days of returning.
Our outbound BA flight was delayed which meant we were then out onto a new Qatar flight QR670. All of our original flights were BA flight numbers, but apart from the first outbound flight, all were with Qatar.
After returning, I was awarded 420 TP’s, which were for all flights, except the QR670 flight.
I contacted BA Exec Club with varying results. One said I needed to call BA Holidays and get them to amend/correct it. Another said that he’d submit a request and it would be resolved in 7 working days. My BA Holidays rep said that she would email her back office team to resolve it. I also filled in an online claim form. After getting nowhere, I then sent an email to numerous email addresses within BA.
I have since been awarded the Avios for the Qatar flight but not the tier points. Today, I have been upgraded to Silver, and now have 744 TP’s. I’ve been awarded an extra 324 tier points and the the audit trail states that these are for ‘Tier Point Collection Year Change’.
I did also receive an email a few days ago stating that the Double Tier Points for my outbound flights would not be carried over, but added to my Liferime Tier Points. Does anyone have a link to the T’s and C’s to show where this clause is, as I’m unable to locate it. If BA are correct on their stating this, I should still receive Double Tier Points for the inbound flights, which would take me to 840 TP’s.
We have another BA Holiday booked for Jan which gives us 420 TP’s each, which would then double. This would get us above the Golden target of 1,500. As they don’t carry the Double Tier Points forward, would this mean that we will drop down from Gold to Silver from 1st April next year?
If anyone has a useful contact email address within BA that I can make contact with to try and resolve this, I’d be really grateful. Is it BA Holidays or Exec Club that I need to resolve this?
Many thanks in advance.
Welcome to HfP.
How many TP did you have before you took the BA Holiday? Also do you know what your Lifetime TP total was before the holiday? I suspect the 324TP is for flights taken between 1April2024 and 8Aug2024 (excluding the missing 140TP)
The double tier point deal is risky when it straddles your TP year end date as the double TP are usually backdated to the same date as the outbound flight. Therefore in your case you would expect to receive the bonus 560TP to be posted to your account backdated to 2 August which is what I think the email saying TP would be added to your Lifetime Tier Points balance is about. That said I thought they would then be added a second time with the TP adjustment. So assuming the 324TP doesn’t include any TP from this holiday then you should have expected to see 324 + 560 + 280TP added again to your account. The base 280TP from the outbound flights + 560 Double TP should have increased your lifetime tier point balance.
Unfortunately due to the change of plane it looks like you need to claim for Original Routing Credit which should give you the 140TP and Avios for the flight you were originally scheduled to fly. It is now complicated because you appear to have received Avios but not TP for the QR670 flight.
Regardless of all that if your current year balance is 744TP and you will get another 840TP from the upcoming January holiday so that should take you to 1584TP which would see you go up to Gold anyway. This should give you Gold until 30Apr2026.
Thanks for prompt reply. I had zero TP’s before this flight as hadn’t flown BA since April. I’m afraid I don’t know what my original Lifetime Tier Point total was, as it’s unlikely that I will ever get to the 35,000 total, so haven’t kept an eye on it.
I did receive an email from Exec Club the other day stating:
“Due to the limitations of the awarding process, when the outbound flights are completed in the previous collection year, the Double Tier Points are added straight to the Lifetime Tier Points balance. This will appear as an award of 0 on your statement.
Unfortunately, due to a technical issue on 23 August, your Double Tier Points award was credited as 184 bonus Tier Points. This is being inveatigated by the team in charge of the awarding process.
I’m afraid we’re unable to adjust the award while the investigation is taking place, and I’m sorry for any inconvenience caused by this.”
As the total TP’s just awarded equals 324, that equates to 184 (as shown above) plus the missing 140.
It still makes no sense whatsoever and I really don’t know who to contact. My wife’s have now all been sorted, she want through a chap at BA Holidays. I have used X today and they have asked me to DM them with as much info as possible. Do you know where it states that Double Tier Points expire and don’t get carried forward as part of this shorter year with Exec Club?
Have you specifically asked for original routing credit for the TPs which didn’t post for the changed flight on QR? I’m thinking they might need to be in your account to trigger the double TPs.
I had a similar thing last month, but requested the ORC immediately and they had posted by the time the trip was completed (it was 4 weeks between the first and last flights). The double TPs all credited 4 days after the last flight, so clearly the system worked in my case!
The good news from the email from BA is that it looks like the double TP do get carried forward into your new year as the 324TP includes the wrongly calculated 184TP.
So it looks like you should at some point see a reversal of the 184 substituted by the correct 560TP. It also looks like you don’t need the 140TP from the susbtituted flight as that was already added.
So I would reply to the meesage on X and say that you believe your current TP balance would adjust as follows:
Current balance 744
Subtract erroneous double TP 184- (as notified in email dated xx/xx/2024)
Add correct Double TP 560
Total 1120I hope the formatting appears as I’ve typed it above.
I had a return trip BAH that straddled my old collection year. The double tier points didn’t carry forward, but the return flight did. So I’m thinking this is standard procedure for any double tier point BAH booking that straddles a previous year end. Even though they post after the holiday is complete, only the return flight carries forward.
This must have changed then, because I unexpectedly got Silver just over 2 years ago, also on a trip that straddled my membership year. The whole dollop of double TPs (which I hadn’t even registered as a thing at that point), posted right at the start of my collection year and because the requirement was still reduced from the pandemic, it was enough for Silver for nearly the next 2 years!
I can’t definitively say what _should_ happen, but I suspect the issue is one of timing.
Each BAEC account activity record has two dates, the transaction date (e.g. the date of the flight), and the posting date (the date it is added to the account). For a typical flight or credit card points entry these typically only differ by a day or two, so it may not be apparent and rarely matters.
The BAH Double TP entries are posted some time after the last flight, but the transaction date is that of the first flight. If those dates span the TP year end, logically they should therefore count towards the previous year – hence why they may get added to the Lifetime total but not get added to the current year.
However we now have the added complication of the TP adjustment period. If the double TP’s are added to the previous year, then again logically they should be included in the TP adjustment for the Apr 1st – Mar 31st period, but if they weren’t included in the actual total for the previous year because they hadn’t posted at the time I can see why they would not get counted.
Certainly something to raise if required, but trying to get someone to understand the issue may be difficult.
I’ve tried searching for any terms around the Double Tier Points collected and there is a term within the last communication around the reduction of the collection year. It states that those Double TP’s collected between your last year start point in 2023 and 1st April 2024 will be carried over. But there is nothing to state that Double TP’s collected between 1st April 2024 and my next annual start date, which is 8th Aug. I’m already in Silver now, albeit with the incorrect TP’s, but it’s more a matter of principle.
If I had the Double TP’s which I believed I should have, then I would now have 1,120. Our next flight is in First Class which gives me 420, doubling to 840, but I could then downgrade to CW and still get to Gold and save some money.
If anyone has details of the specific terms around the bonus TP’s I’d be grateful.
I did make contact with BA using X (Twitter), but they have now pointed me to an email address at BA Holidays. So, I’m still stuck on the never ending merry go round….
I was told that BAH don’t have anything to do with TPs and that I had to contact BAEC. TBF, the Silver line did sort it out within a week of me calling.
This must have changed then, because I unexpectedly got Silver just over 2 years ago, also on a trip that straddled my membership year. The whole dollop of double TPs (which I hadn’t even registered as a thing at that point), posted right at the start of my collection year and because the requirement was still reduced from the pandemic, it was enough for Silver for nearly the next 2 years!
Not directly relevant here, but that sounds like a manual correction from the time when the Double TP process was completely broken. By default a manual entry would have a transaction date the same as the posting date, i.e. after the flights had completed, so it would count in the following year rather than the previous one.
With apologies, I’ve only just got round to reading this thread in detail – as opposed to replying to specific posts. I echo @AJA’s comments above in that it appears to be in hand. albeit not yet resolved.
There is some confusion over the phrase ‘not carried forward’. As I (and AJA) said above, the Double TP transaction is dated on the first outbound flight. As such it is not expected to appear or be counted in the following year if the trip spans the year end date as it did here. That is what is meant by not carried forward – they are added to the previous year’s total (which to the end user is now invisible) and the Lifetime total, but are not added, i.e. carried forward, to the current year.
That is completely separate to the tier point adjustment associated with the collection year date changes. Once the Double TP have been added to the previous year, they should then be included in the one-off TP adjustment which is added to the current (shortened) year.
And indeed they have:
‘Unfortunately, due to a technical issue on 23 August, your Double Tier Points award was credited as 184 bonus Tier Points. This is being investigated by the team in charge of the awarding process.’They incorrectly awarded 184 bonus TP instead of 560, and so the incorrect 184 were included in the Tier Point Year adjustment. They are investigating the 184 vs 560 discrepancy, and once they sort that out you should be where you expect. I think that is just another way of elaborating on what @AJA spelled out in numbers above.
Thanks to both.
To summarise, if BA do allocate the Double TP’s (4 x 140 =560) to the previous year as they have stated, are they then obligated to transfer them into this current shorter year as a one off, along with the other 280 TP’s I was awarded for the flights on 2nd Aug? I just want to be sure that it’s all TP’s and not just standard TP’s that get moved into the new year? Are you in agreement that I should have a balance of 1,120 TP’s for this year? Every term and condition I locate seems to back up my claim, but I’m a novice at this.
Finally, which department would you chase for a resolution? I’ve been given BA Holidays and BA Exec Club as options.
Many thanks.
@2500julian the points earned before 8 Aug including the double tier points should all be added again in your current year. If BA reverses the erroneous 184 posting due to the technical issue on 23 August and instead adds 560TP then you should be at a total of 1,120TP for this year as per my calculations in my post #693786.
Your lifetime TP total should also be corrected with a deduction of 184 and increased by 560TP for the double TP offer.
I would contact BAEC Silver line and mention the emails you’ve received about the erroneous 184TP. They seem to be investigating it already so perhaps give them some time to do that and then contact them again.
Piggybacking on this post as the same just happened to me. My BA holiday happened over year end date. My lifetime points have been updated but double tier points are just showing as 0 for last year (as part of adjust,ent for last year) and haven’t been added to the new year. Online FAQs confirm this is an error and not to contact call centres but to submit an online form. I’m going to do that now and update on progress.
Piggybacking on this post as the same just happened to me. My BA holiday happened over year end date. My lifetime points have been updated but double tier points are just showing as 0 for last year (as part of adjust,ent for last year) and haven’t been added to the new year. Online FAQs confirm this is an error and not to contact call centres but to submit an online form. I’m going to do that now and update on progress.
Thanks, same here.
Thanks for the great responses. My thoughts are that BA Exec Club lack any consistency with dealing with this and they appear to just kick the can down the road and let someone else deal with the issue later….
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