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I love using up these credits. Shame they don’t more high end ones
Morning – has anyone been to the Colonel Louise in Belgium?
If so, is it any good?
If you went as part of the offer, did the credit post quickly?
The reviews seem okayish as restaurants go – just looking to use up the rest of my Amex overseas DC
Hi just spotted your question as I was browsing. Yes I went to Colonel Louise with a friend specifically to use the the global dining credit. Food (and wine) were good and credit (minus the foreign exchange fee levied by Amex) appeared a few days after the visit.
This is fab thanks! We will have to put this on next year’s list as we are headed elsewhere instead but this is great feedback.
The List of UK restaurants, seems really to be a list of GB restaurants, as it doesn’t include places like Northern Ireland.
As a NI resident, this really dilutes the benefits for me. Anyone in a similar situation had any luck with a partial fee rebate or compensatory avíos etc?
I’ve flagged to the Platinum card helpline, bit the agent wasn’t interested (‘use a GB participating restaurant’ seemed to be the position.)
Thanks.
The List of UK restaurants, seems really to be a list of GB restaurants, as it doesn’t include places like Northern Ireland.
As a NI resident, this really dilutes the benefits for me. Anyone in a similar situation had any luck with a partial fee rebate or compensatory avíos etc?
I’ve flagged to the Platinum card helpline, bit the agent wasn’t interested (‘use a GB participating restaurant’ seemed to be the position.)
Thanks.
Im in also a NornIron’r
Like you, I’ve spoken to customer service. I didn’t ask for a pro-rata refund, but did say I was considering leaving due to no Northern Ireland offers of note, ad at that time, Addison Lee offer had just stopped.
They didn’t budge, and offered me nothing to stay.
I couldn’t argue too much, as I’ve used faithfully used my Harvey Nicks credit (I just top up a gift card with £50 every 6 months), and I made a point of using the dining credit just to get my money’s worth.
I phoned concierge a couple of weeks ago to see if she’d any leverage at getting my kid into the Fortnum & Mason Father Christmas story telling thing that Amex Experiences were running. I explained it’s the only thing I’d ever applied for, as nothing is ever scheduled for NI. She wrote an email to the events team, but no luck as it was heavily oversubscribed.Credit for dinner at I Portici in Bologna showed automatically less than a week after.
I suspect the merchant is the same for hotel and restaurant, therefore it would work for a hotel stay too.
Sorry if this has been asked before but presume I can stack it with other offers on the card (£30 of £150 spend) if the restaurants are on the list?
Yes, this is possible
Yes, this is possible
thanks, how would it work in practice if I were to spend £150 exactly? Get £180 back as credit, or get the £30 from one offer and then £120 from the other, meaning I’d still have £30 to spend elsewhere.
Can this be used more than once? So it’s not just one transaction of up to £150 at a participating restaurant is it?
Yes, this is possible
thanks, how would it work in practice if I were to spend £150 exactly? Get £180 back as credit, or get the £30 from one offer and then £120 from the other, meaning I’d still have £30 to spend elsewhere.
You would get £150+£30 credits for the two offers overlapping.
Can this be used more than once? So it’s not just one transaction of up to £150 at a participating restaurant is it?
Cumulative spend over as many transactions as you want – you can go to the Ivy and have a £5 coffee 30 times if you want or blow it in one go on a £150+ meal.
Can this be used more than once? So it’s not just one transaction of up to £150 at a participating restaurant is it?
Cumulative spend over as many transactions as you want – you can go to the Ivy and have a £5 coffee 30 times if you want or blow it in one go on a £150+ meal.
I know you are only illustrating a point, but that would be quite some penance to have to visit an Ivy 30 times.
Does this reset in January, or after a calendar year? I’m hoping the former 🙂
A
Does this reset in January, or after a calendar year? I’m hoping the former 🙂
And the difference is?!!
That was wrongly phrased – I’d meant to ask if it resets in January or a year after offer launch?
That was wrongly phrased – I’d meant to ask if it resets in January or a year after offer launch?
Bullet point 4 of the terms of the offer, which might have been quicker to read than ask the question here.
“The first benefit period ends on 31 December 2022. The next benefit periods will run annually from 1 January 2023 to 31 December 2023 inclusive, and 1 January 2024 to 31 December 2024 inclusive.”
Thanks
How does Lutyens Grill at the Ned work? I see they billed me as “The Ned”, do they have identifiers to know it was the restaurant? in theory would the other restaurant and bars work if its all billed as “The Ned”
I’m looking to use my dining abroad credit at the Peninsula in Hong Kong. Since this is a hotel:
– Would a gift card purchase processed through the restaurant’s card machine be different to that of the main lobby?
– Could I get a gift card before 31st December and combine it to use after 1st JanuaryI think I’m going to struggle to use my credit in the UK this year. Has anyone managed to buy a gift voucher with their dining credit, and if so – at which restaurant?
Ivy gift card bought in store works like magic 🙂
has anyone managed to buy a Gordon Ramsay gift card from any of his restaurants? Would provide quite a bit of flexibility. Tried and failed to get one from Bread Street Kitchen.
Does anyone know if you can a gift card in Mere restaurant in London that would trigger credit? You can buy them online but it’s through 3rd party provider by looks of it.
I’ve booked dinner at The Colony Grill. I am counting on the two offers to stack up. They normally do. That would be a total of £180 off!
Be careful…. I went there expecting the same (food was amazing by the way) and Amex do not have The Colony Grill restaurant coded correctly, and thus the £150 credit did not apply, despite the £30 one applying.
Ended in a complaint to Amex and got a £150 manual credit which does mean I do technically have the offer to use. They did say they would get this fixed, but just a word of warning to keep the receipt.
This is still totally broken. I’m on day 52 since eating in the Colony Grill (which was excellent) and, despite two agonisingly slow and frustrating web chats, I have been told that (i) the Colony isn’t a merchant registered under the scheme despite being on the official list; (ii) for that reason, I shouldn’t expect the £150 credit; (iii) I can’t raise a complaint until 90 days have elapsed as the T&Cs say credit isn’t due until then; and (iv) my request for credit is in an escalation queue, but the queue is very long so I shouldn’t expect my case to be reviewed until the 90 days is up.
Amex Platinum is the UK’s most expensive mass-market credit card. Given the £575 fee, this is dreadful customer service. I’ve been with Amex for decades, and I’m old enough to remember the days when a helpful and knowledgeable telephone agent would be instantly available anywhere in the world when there was a problem.
How the mighty have fallen!
I’m on day 52 since eating in the Colony Grill (which was excellent) and, despite two agonisingly slow and frustrating web chats, I have been told that….
web chat is generally deemed to be awful – highly recommend calling instead 🙂
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