Points return after cancellation

[Skywalker]

Hi, how long does it take for Accor points to be returned to your account after a room cancellation?

[Lady London]

Generally instant if you cancel online and you’re within any cancellation terms. You might have to log out after cancelling and log back in to see them back.

[Skywalker]

Thanks @LL – that’s what I thought, but unfortunately this has not happened for me

I’ve contacted Accor and they said they will escalate my case to the loyalty team

[Skywalker]

Well, I got my points back, and now I am having to chase for the cash element part of the refund

And sadly I got lumped with two advisors in close succession who sounded like they really did not want to be working there – the second was worse than the first one I had to part company with.

I’ve not known Accor to be as poor as this 🙁