Quality of Executive Club call centre

[ross]

Picking this back up

I’ve been charged too much in taxes I am quite sure on a 2-4-1 open jaw, booked via phone and I think they did their calculations incorrectly.

Whenever I call BA I get out through to the Indian call centre and am made to hold. The call centre staff do that every time,after initially hearing the query they then just put you hold, no matter the query, and I can’t help thinking that they just whack you on hold whilst they just chat with mates or read the internet as they ALWAYS put me on hold and every phone call no matter the request takes 40 mins or more.

Is there a way to get through to someone who knows what they are doing, or another method of communication?

At this point I would even consider sending a letter if it goes to someone who has sufficient knowledge and ability to issue a part refund.

Thanks

[0 post]

I hate to be controversial but when I booked my SIN-LHR on avios and companion voucher, the nicest lady ever sorted everything out for in a jiffy. *I appreciate maybe I got lucky.

[Lady London]

Change the time of day that you call to, say, between 10am and 2.30pm UK time on a weekday. If UK staff are working am thinking that will be peak time

[QwertyKnowsBest]

Avios staff seem to be all northern based, probably before working from home was such a big thing, based in the old Air miles building adjecent to M6 Thelwall.

Even though had some difficult and long calls, flight cancellations etc, I find them personable, engaging and helpful. Not so on the main BA lines.

[ross]

So call the UK Exec Club on a weekday between 10am and 2pm?

Is that the suggestion?