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Checked and Mrs C p’s account is not showing the Barclaycard upgrade voucher ( email recd end of Feb) , nor 5000 avios card upgrade offer that they offered.
25, 000 switch showing in app.. guess will be a month or two though…. Just hit the 4m period for the 100,000., let’s see .
same situation for me.. received email from barclaycard on the 01.03.23. contacted barclycard multiple times whom refers me to BA. Contacted BA last week and today I received the below:
Thank you for getting in touch with us about your Barclays Premier Current Account.
Due to the general data protection regulations we do not have access to Barclays records, this does mean that I am unable to assist in this instance.
However, whilst I may not be able to help you today, you can contact Barclays directly by calling 0800 924 7365. Lines are open 24 hours a day, 7 days a week, and they will be happy to answer any queries you might have.
You can find out more about earning Avios with our Executive Club partners and see the full terms and conditions of the Executive Club on ba.com. If you have any other queries, contact your local Executive Club Service Centre.
I hope this information has been helpful to you.
If you would like to speak to me again, please get back in touch with me by clicking on the following reply link. If you use this link it will come back to me directly:
Firstly they mentioned Barclays Premier Current Account but in fact I mentioned Barclaycard, I have now contacted Barclaycard once again..
I need the upgrade voucher very soon to book my friend and I ‘s holiday. At the beginning of the month there was plenty availability for August, day by day it will reduce drastically.
The way that both of them are blaming each other is just a joke.
The way that both of them are blaming each other is just a joke.
The issue is on the Barclaycard side for issuing the voucher. I wouldn’t really waste time chasing it up if I were you – they’ve acknowledged the issue already and said they’re trying to fix it – I don’t think there’s much else we can do. You’d probably just end up in hours of calls (as I did) and endless messages with both Barclaycard and BA.
I was in a similar situation as you whereby I really needed the upgrade voucher to book flights before all the availability has gone – I just ended up having to pay full avios price for it, and just plan to use the voucher for another trip.
Mine arrived today, Thurs 23rd.
Mine arrived today, Thurs 23rd.
Hi, Where about’s on the British Airways site can I see if I’ve received my voucher, it is not very clear
Mine arrived today, Thurs 23rd.
Hi, Where about’s on the British Airways site can I see if I’ve received my voucher, it is not very clear
Same. Can’t see it anywhere.
@richster64 when did you qualify for the voucher / receive the confirmation email?
If it’s there it will be on your account home page just above any flight bookings you have. Or you can select “book with avios” and it will show as one of the options.
Just be aware if you start making a booking then change your mind and start again, BA’s stupid IT defaults to selecting any 241 vouchers you may have so make sure you don’t book with the wrong voucher!@PaulAllen I got the eMail from BA on the 23rd and when I logged on to my Executive Club it was right there. I’m Barclays Premier with the Avios option.
I got the email that I’d qualified at the end of February and still have no voucher. I contacted them via twitter and they said that they were contacting people by text who had a delay in getting their voucher. I never received a text. Twitter then advised me to make a complaint via the barclays website. Barclays said they knew there was a delay and I’d get it eventually, which isn’t really the response you want when you contact a company saying you want to make a complaint….
I’ve tried persevered with the twitter contact and now have someone calling me on Wednesday to discuss. I dont want a discussion, I just want my voucher as I want to book flights for April 24! I have a month to sort it.No voucher, no text and no timeline to resolve it yet.
@RebeccaLondon I’m in exactly the same boat as you, so it would be great to hear how you get on with them over the phone! I’ve been engaging with the Barclays twitter help but they aren’t able to tell me anything other than ‘we’ve chased the Avios team for an answer’. At this point I just want some certainty over how long the delay will be, at least then you can plan around it
For information of others in the same situation, I still await an answer to my question/complaint from BA and any type of text message from Barclaycard about the missing voucher.
Original email dated 22 February, stating that the voucher would be showing in my account in 5 working days.
I never received an email upon reaching the £10k target, but the app confirmed that I had met it.
After (unsurprisingly) not receiving my voucher after 5 working days, I called B/C and raised a complaint. First of all they tried to fob me off by claiming it can take 8 weeks but I pointed out that the T&Cs promise it will arrive within 5 working days.
Waiting to hear back but if it’s anything like my previous complaints about Avios not being credited on time, they’ll probably just offer some compo and promise it will be fixed “soon”. Frustrating but as I don’t have any immediate plans for the voucher, I suppose I’ll take that.
Today called another time Barclaycard and BA.
Last time I called Barclaycard I raised a complaint, today in the post I received a letter which it stated the complaint was closed.
Barclaycard says that BA needs to deal with this, and they tried to call BA on my behalf but they were not able to go through. Barclaycard will lose customers if they don’t sort out this situation.
When calling BA I was able to speak with someone who knew a bit more re this agreement and sent an email to back office to sort out. He didn’t promise anything but I don’t really know what else to do.
I spent over £20k in less than 12 months to obtain the voucher and prepaid lot of expenses because my friend and I wanted to go on holiday in Business class.. now there is no availability for flights anymore and we don’t have enough avios to book business without the voucher.
I am not surprised that this happened with a card with Barclaycard…
This is obviously very frustrating but it’s a bit of a sweeping statement to say that there’s no availability for flights any more. Where and when were you planning to travel? Even if the voucher is available to use, you’re not guaranteed to get a redemption on any particular route or date. The very high number of avios required to use the voucher also means that it’s difficult (though not impossible) to get good value out of it. And if you’re using it for 2 one-way journeys, as you seem to intend, you’ve also got to factor in getting back which can push costs up beyond what you might pay for a standard avios or cash booking.
It would be interesting if anyone is considering putting in a formal complaint or eventually taking legal action to compel Barclays to provide what is ostensibly promised in the Ts and Cs – a trip which could theoretically have been booked within 5 days of triggering the upgrade voucher, on the date by which it should have arrived in the relevant BAEC account. It appears to be a straight up breach of the Ts and Cs, so presumably difficult to wriggle out of.
The first wave of applications 12 months ago was beset by similar issues and lack of a timely and satisfactory response from Barclays so all this isn;t a huge surprise, as people have noted!
Raised a complaint with Barclays.
Would suggest everyone else does so too.This is obviously very frustrating but it’s a bit of a sweeping statement to say that there’s no availability for flights any more. Where and when were you planning to travel? Even if the voucher is available to use, you’re not guaranteed to get a redemption on any particular route or date. The very high number of avios required to use the voucher also means that it’s difficult (though not impossible) to get good value out of it. And if you’re using it for 2 one-way journeys, as you seem to intend, you’ve also got to factor in getting back which can push costs up beyond what you might pay for a standard avios or cash booking.
It would be interesting if anyone is considering putting in a formal complaint or eventually taking legal action to compel Barclays to provide what is ostensibly promised in the Ts and Cs – a trip which could theoretically have been booked within 5 days of triggering the upgrade voucher, on the date by which it should have arrived in the relevant BAEC account. It appears to be a straight up breach of the Ts and Cs, so presumably difficult to wriggle out of.
The first wave of applications 12 months ago was beset by similar issues and lack of a timely and satisfactory response from Barclays so all this isn;t a huge surprise, as people have noted!
there is no more availability of flights using avios to the destination i wanted to go when i wanted to go..
i wanted to do a one way in business class for 2 people instead of the return flight for one person.Happy to bring them to small court or even proper legal action
found from the t&c:
8. Qualifying spend rewards
8.1 When you have reached a specified qualifying spend amount within a 12-month period, a qualifying spend reward will be added to your BAEC account. We’ll tell you what the qualifying spend amount is during the application journey, and you’ll also be able to see this information within the Barclaycard Avios FAQs section of the Barclaycard or Barclays App and the Barclaycard or Barclays website. Any refunds that are applied to your card account before you reach the qualifying spend amount will be taken into account for this purpose.
8.2 Once you reach the qualifying spend amount, any refunds that are applied to your card account after this won’t affect your eligibility for the qualifying spend reward.
8.3 The qualifying spend reward may be a cabin upgrade voucher, or you may be offered a choice between either a cabin upgrade voucher or a specified amount of Avios. Where you have a choice of reward, you’ll be required to select your reward in the Barclaycard or Barclays App within a certain period of time, otherwise the default qualifying spend reward will be selected for you. We’ll let you know if you have a choice of reward, and, if you do, we’ll confirm the time period in which you should select your reward and what the default reward will be.
8.4 Where you don’t have a choice of reward, once you have reached the qualifying spend amount, a cabin upgrade voucher will be added to your BAEC account within five working days. Where you have a choice of reward and you have made your selection in the Barclaycard or Barclays App, a cabin upgrade voucher will be added to your BAEC account within five working days, or Avios within 25 working days (as applicable), of:
• you confirming you’d like your reward straight away; or
• the end of the relevant 12-month period, whichever is earliest.point 8.4 is where they mention ‘within 5 working days’ I think we all have a good case to win any legal case and even be compensated
My missing voucher appeared this morning a month late. The issue date is today though and expiry 2 years as normal so I am happy with that as I wasn’t planning to use it this month anyway.
Mine has appeared this morning along with the annual voucher earned with my Premier bank account. I had an email earlier to confirm this one was being awarded today but I had no notification about the one earned with the credit card. This was earned on February 17th.
Mine has appeared too.
Clearly as a result of the complaint I raised yesterday.
You all owe me 7k Avios please.
Thanks.I wonder if they have given us all one, like Lloyds used to do whenever there was an issue like this!
@RebeccaLondon I’m in exactly the same boat as you, so it would be great to hear how you get on with them over the phone! I’ve been engaging with the Barclays twitter help but they aren’t able to tell me anything other than ‘we’ve chased the Avios team for an answer’. At this point I just want some certainty over how long the delay will be, at least then you can plan around it
Well… They didn’t call. Was meant to be yesterday between 12 & 4pm. I messaged them again letting them know and they said someone would be in touch today. Got another email asking me to schedule a four hour window for a call which I can’t do today as I’m at work and have meetings. Hopefully they call tomorrow but just feel fobbed off to be honest.
I want to book two one way flights to miami for next April to then get a cruise back to Europe. We intentionally put all our spending on this card to get the voucher in time. We have a few more weeks until availability for April 2024 opens up, not feeling optimistic. I don’t see me keeping this card and account post getting the avios, whenever that is.Same, mine finally appeared this morning. But one month too late.
I’ve already ended up booking the flights for Feb 2024, and luckily I did because there’s now no availability around those dates. Had to spend an extra 100k Avios on that trip, but hey at least I can use this voucher for another trip…
Seems unlikely that I’ll get any sort of compensation close to the 100k Avios even if I submit an official complaint.
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