Someone asked me last week if the new A380 and B787 deliveries to BA would finally deliver a decent wi-fi experience. Does British Airways finally have in-flight wi-fi? The answer is No, unfortunately.
As Frank van der Post, BA’s ‘customer experience’ boss said in The Daily Telegraph recently:
Perhaps most controversially the [new A380 and B787] planes will not offer Wi-Fi, which is widely available on Virgin, Emirates and Qatar Airways. “We might get it later when the technology improves,” van der Post says.
When I flew to New York in Lufthansa First Class in February, one of the most interesting things was the ability to use the internet onboard. I even managed to write part of my review of the flight! The price isn’t the cheapest (€11 per hour) but Lufthansa had sent me a free one-hour voucher code as a special offer some months previously. It worked surprisingly well.
The only British Airways service that currently offers in-flight wi-fi is the service from London City Airport to New York JFK. This offers the ‘OnAir’ system, which allows you to use your existing mobile phone contract for browsing. Pricing is based on whatever your mobile network has agreed with OnAir. Full details of this service are here.
This post from the US blog The Points Guy provides an excellent overview of what you can expect to find on other major airlines, and is a good reference piece.
What he doesn’t mention, though, is that one European airline is offering free wi-fi! Norwegian, the low-cost Scandinavian carrier, now has wi-fi on the majority of its flights, and even shows you when booking if your flight will have the service.
Hong Kong Airlines also offers free wi-fi on a number of its routes, but that is a carrier you are less likely to be using. Are there any other free wi-fi airlines out there?