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At last – a Priority Pass arrivals lounge at Heathrow as Plaza Premium opens

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On Tuesday evening I was in Terminal 2 at Heathrow for the opening party for the Plaza Premium arrivals lounge.

(This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.)

This is the sister lounge to the classy Plaza Premium departures lounge in Terminal 2 which I have covered previously.

You can buy passes in advance via the Plaza Premium website.

Plaza Premium arrivals lounge party

The Terminal 2 arrivals lounge is interesting for a number of reasons:

it is the first independent arrivals lounge at Heathrow

it is the first arrivals lounge at Heathrow to accept Priority Pass or Lounge Club cards, or buy a pass at at their website 

it is open from 5am to 10pm – unlike many arrivals lounges which close around 2pm (looking at you, BA)

Plaza Premium Arrivals

It is situated directly next to the exit from the customs area in Terminal 2, directly opposite the walkway into the arrivals level from the car park, tube and Heathrow Express.

Plaza Premium has taken a different approach from its departure lounge.  The main area comprises a bar with a tapas-style food offering as you can see in the photos above – one from the party and one PR photo.

This is a relatively modest space.  The spa and shower area is huge in comparison.  There are eight shower suites and a number of massage and spa suites – the massage suites can be converted into day rooms for sleeping.  The quality of finish is very high and the spa uses organic, chemical free products from British brand ILA.

Plaza Premium Arrivals spa

If you arriving into Terminal 2 on a Star Alliance flight it is worth a visit.  If you are arriving into Terminal 1 or Terminal 3 then you can walk to the lounge via the underground circulation area where the trains are.  If you are coming into Terminal 4 or Terminal 5, you would need to take the tube or train to the Heathrow 1-2-3 station.

Basic entrance is £25 including VAT.  It is free if you have a Priority Pass card (another benefit of Amex Platinum, or you can buy one directly) or a Lounge Club card, which comes with Amex Gold.  One off visits can be prebooked via the Plaza Premium website.

The shower rooms and spa treatments are charged separately if you pay on the door to enter.  According to the comments below, anyone who use a Priority Pass card can use the showers free of charge.

Plaza Premium arrivals guest wall

A lounge coming to Terminal 5?

The speech from Mr Song Hoi-see, founder and CEO of Plaza Premium, contained an interesting titbit.  As I have written before, Plaza Premium has a Terminal 4 departure lounge under construction which will open in the Spring.

He also revealed plans to open a Terminal 4 arrivals lounge.  In addition, though, he said that the company was in discussions with Heathrow about opening lounges in Terminal 3 and Terminal 5.

A Plaza Premium departure lounge in Terminal 5 would be a major move.  At the moment there is no third party lounge in Terminal 5.  Whilst we are presumably looking a couple of years ahead, the idea of an independent lounge offering in Terminal 5 – especially if it is of the high standard of the Plaza Premium departure lounge in Terminal 2 – is exciting.

Delta arrivals lounge also open in Terminal 3

By coincidence, US airline Delta opened its invite-only arrivals lounge in Heathrow Terminal 3 on the same day.  You can learn more about that in this Business Traveller article.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (September 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 60,000 points which is a special offer running to 2nd November 2021.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a special 30,000 points sign-up bonus until 9th November 2021.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (37)

  • Lounge Club options LHR T5 - FlyerTalk Forums says:

    […] read something similar on Head for Points https://headforpoints.com/2014/12…unge-heathrow/ […]

  • Pawel says:

    confirmed free for priority pass holder with free shower drinks (Jack Daniels) and some food

    nobody ask for flight ticket

    I use bus to get here minutes 😉

  • squills says:

    How many free entries do you get with Barclays Airport Angels?

    • squills says:

      Looks like 6 lol

      Even better when you got it for free 😉

      Airport lounge access: Up to 6 visits every year, which can be shared with immediate family including children (1 adult must be a Barclays Airport Angel member) More than 6 visits will be charged at £15 per person per visit. A visit means 1 entry to an airport lounge per person

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