‘Combine My Avios’ from Iberia Plus may be fixed!

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I receive an email yesterday from a reader who had suddenly found that he was again able to make ‘Combine My Avios’ transactions out of Iberia Plususing the Iberia website – to or British Airways Executive Club.

I tried this myself as I had 1,000 Avios ‘stuck’ in Iberia Plus from the recent Hailo promotion which I simply could not move, whichever route I tried.  (If the Iberia website is not behaving, the most successful fallback is usually to use the website to initiate a ‘Combine My Avios’ transfer, but even that had been failing for me.)

Amazingly, it worked:

Iberia CMA

If you have any Avios points sitting in Iberia Plus which you have been struggling to get out, you should try again.

As a reminder, this is how you do it:

Go to and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen

Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu

From the ‘My Avios’ page, click on ‘Buying or transferring Avios’

At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”.  Click this text.

(Important:  if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios.  Instead, you will see this:


There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)

You will now be on the ‘Combine My Avios’ page.  Follow the instructions to send your points to or British Airways Executive Club.

PS.  If you missed out on earning 1,000 free Avios from the recent Hailo offer, you have not completely missed out.  The company is still offering 400 Avios.  This offer is ONLY available to Android phone users if you are not currently in Spain.  Details of how to get your 400 free Avios points are here.

(Want to earn more Avios?  Click here to see our latest articles on earning and spending your points and click here to see our list of current Avios promotions.)

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  1. Ian Greet says:

    I have just tried to do a transfer Iberia to BAEC and it says that I can only do BAEC to Iberia.

    • This is a weird problem which impacts a few people and I honestly don’t understand it. There is no scenario under which the rules say you can only transfer in one direction UNLESS a household account is involved. Even then, it should only impact household accounts.

    • Tom C says:

      See my first comment in this article. I tried again and it just randomly worked.

      • I still cannot get this to work. It always (no matter how many times I try) wants to go from Avios/BA EC to Iberia. 🙁

  2. Trevor says:

    Tried unsuccessfully towards the end of last week – what a shame I wasted my time then. At least working now and transfer done successfully. Thanks for letting us know, very helpful.

  3. Graeme says:

    Woo hoo! Worked for me finally!

  4. Worked for me! Thanks!

  5. Gabbai says:

    I have the same problem as others – Iberia only want Avios from BA or Avios, it will not transfer out.

    • Assuming you’ve met the 90 day + activity rule, have you tried ‘pulling’ the IB Avios to either BAEC or rather than ‘pushing’ them from IB?

  6. I have also had the same problem as others – Iberia only want Avios from BA or Avios, it will not transfer out.

    • mark2 says:

      Much to my surprise I successfully did a transfer out to Avios about 10 minutes ago!

    • Have you tried initiating the transfer from within your account instead?

  7. I couldn’t get the points from IB to BAEC directly (would only work BAEC to IB) so I transferred from IB to then down to BAEC – that seemed to work!

    For anyone with a BAEC family account this seems to be the workaround.

  8. Roberto says:

    Still “broken” for me..

    Like others it will only allow combining into the IB account and having to move miles via is my only option to get my 1000 Hailo miles over to BAEC..

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