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‘Combine My Avios’ from Iberia Plus may be fixed

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I receive an email yesterday from a reader who had suddenly found that he was again able to make ‘Combine My Avios’ transactions out of Iberia Plususing the Iberia website – to or British Airways Executive Club.

I tried this myself as I had 1,000 Avios ‘stuck’ in Iberia Plus from the recent Hailo promotion which I simply could not move, whichever route I tried.  (If the Iberia website is not behaving, the most successful fallback is usually to use the website to initiate a ‘Combine My Avios’ transfer, but even that had been failing for me.)

Amazingly, it worked:

If you have any Avios points sitting in Iberia Plus which you have been struggling to get out, you should try again.

As a reminder, this is how you do it:

Go to and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen

Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu

From the ‘My Avios’ page, click on ‘Buying or transferring Avios’

At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”.  Click this text.

(Important:  if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios.  Instead, you will see this:


There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)

You will now be on the ‘Combine My Avios’ page.  Follow the instructions to send your points to or British Airways Executive Club.

PS.  If you missed out on earning 1,000 free Avios from the recent Hailo offer, you have not completely missed out.  The company is still offering 400 Avios.  This offer is ONLY available to Android phone users if you are not currently in Spain.  Details of how to get your 400 free Avios points are here.

how to earn avios from credit cards

How to earn Avios from UK credit cards (August 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (31)

  • Yasmin says:

    I have also had the same problem as others – Iberia only want Avios from BA or Avios, it will not transfer out.

    • mark2 says:

      Much to my surprise I successfully did a transfer out to Avios about 10 minutes ago!

    • Alan says:

      Have you tried initiating the transfer from within your account instead?

  • Rory says:

    I couldn’t get the points from IB to BAEC directly (would only work BAEC to IB) so I transferred from IB to then down to BAEC – that seemed to work!

    For anyone with a BAEC family account this seems to be the workaround.

  • Roberto says:

    Still “broken” for me..

    Like others it will only allow combining into the IB account and having to move miles via is my only option to get my 1000 Hailo miles over to BAEC..

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