I receive an email yesterday from a reader who had suddenly found that he was again able to make ‘Combine My Avios’ transactions out of Iberia Plus – using the Iberia website – to avios.com or British Airways Executive Club.
I tried this myself as I had 1,000 Avios ‘stuck’ in Iberia Plus from the recent Hailo promotion which I simply could not move, whichever route I tried. (If the Iberia website is not behaving, the most successful fallback is usually to use the avios.com website to initiate a ‘Combine My Avios’ transfer, but even that had been failing for me.)
Amazingly, it worked:
If you have any Avios points sitting in Iberia Plus which you have been struggling to get out, you should try again.
As a reminder, this is how you do it:
Go to iberia.com and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen
Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu
From the ‘My Avios’ page, click on ‘Buying or transferring Avios’
At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”. Click this text.
(Important: if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios. Instead, you will see this:
There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)
You will now be on the ‘Combine My Avios’ page. Follow the instructions to send your points to avios.com or British Airways Executive Club.
PS. If you missed out on earning 1,000 free Avios from the recent Hailo offer, you have not completely missed out. The company is still offering 400 Avios. This offer is ONLY available to Android phone users if you are not currently in Spain. Details of how to get your 400 free Avios points are here.