Bits: Hilton status match working, 30%-50% off some non-flight Avios redemptions inc booze!

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News in brief:

Hilton status matches working OK

I wrote about Hilton HHonors offering to match your status in another existing hotel programme last week.

The good news is that Hilton is now processing the matches successfully.  I sent in a screenshot of my IHG Spire Elite status and my account was upgrading to Diamond.  This is the first time that I have ever had top tier Hilton status, albeit that the extra benefits over Gold are not huge.

The main one, apart from better upgrades, is guaranteed club lounge access.  Click here to see Hilton status benefits in full.

I also sent over my wife’s Accor Platinum status.  This account shows no stay activity.  She got a slightly bizarre response that said a) she could have a match if she verified the telephone number on her account (?) and then said b) she can’t have a match but if she sent a statement showing stay activity with a competitor she would get a ‘fast track’ offer.  I have no interest in a Fast Track challenge for her – I may well wait until nearer the 11th January deadline for matches and simply re-apply.

Hyatt, on the other hand, has had an about-turn on its own status match.  After offering Diamond to anyone who showed top tier status with a competitor, they are now restricting it to SPG Platinum members only.  Everyone else will only receive Hyatt Platinum which only requires five stays to earn anyway – the list of Hyatt Platinum benefits is here.

Hyatt hasn’t even processed this for me yet, despite sending me an acknowledgement of receiving my match request.  This will cost them some business as I would have moved my upcoming Istanbul trip to the Park Hyatt if I had been able to use a guaranteed Diamond suite upgrade.

(Want to earn more hotel points?  Click here to see  our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

Hilton Venice

30% to 50% off some ‘non flight’ redemptions

If you move your Avios points from British Airways Executive Club to, using ‘Combine My Avios‘, you can advantage of some interesting non-flight bargains.

Full details are here.

There are some wine selections reduced by 30%, quite a few ‘experience’ or ‘pampering day’ vouchers and a few annual memberships.  These include the RHS, English Heritage, Tastecard, the Wildfowl & Wetlands Trust and the National Trust for Scotland.

The biggest discounts are on spa days, helicopter rides, indoor karting, indoor skydiving and supercar driving, all reduced by roughly 50%.

These offers run to 14th December.

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  1. Got a match to Diamond. Was blue HHonors (no stays) and supplied Accor Plat. Initially matched to HHonors Gold. Wrote back saying I was “disappointed”. Just heard “after further review” matched to Diamond. I have just completed 12 nights at various Sofitel hotels in Asia and elsewhere – reminder of this seemed to do the trick!

  2. Interesting point to note:

    I am currently diamond with Hilton and nothing with anyone else (practically live in hotels for work). I messed up this year and put too many stays through 3rd party websites so was only going to get gold next year (less bonus points and upgrades 🙁 ). Was going to accept this but this promo pissed me off that with all my stays all you keenos will be higher status than me despite no stays (in hilton or IHG from the sounds of things) 🙂

    Wrote an email stating my displeasure about the stories on HFP and FT (and the 100k points promo I wasnt eligable for a few months back) and got an initial ‘jog on’ email back, replied stating that I was unhappy that my loyalty wasn’t being rewarded properly and today I get an email saying I am diamond till 2017 like the rest of you 🙂

    Always worth a cheeky email…

    • I can understand your frustration – but now I’ve got Diamond I will actively look at Conrad and Hilton, whereas before I wouldn’t have considered them and have stuck almost exclusively to Accor. So from Hilton’s point of view their matching is likely to generate new business that might otherwise have gone elsewhere. I am a 100% leisure traveller and although my Accor Plat initially came with an Amex card I now have earned Accor Plat in my own right. In other words my Plat status has been earned with my own cash – whereas yours (probably – unless your own business) has been provided by your employer. There are often two ways at looking at most “issues” – but glad your email did the trick – like mine!

      • Fair points! I do think that Gold would have been a pretty good deal (breakfast and lounge are available at this level) and would have separated those that have ‘earned’ it from those who have matched.

        Although to be honest my “frustration” was more jealousy that I hadn’t bothered to do the Virgin => IHG Spire transfer… (A similar feeling to my lazyness with the supercard or whatever it was called – ive already got a perfect exchange rate Debit card (N&P) so didnt bother with the trial assumin git would come out to everyone soon after 🙁 )

  3. TheHotelier says:

    I tired my luck with my IHG Platinum, sent a kindly worded email and received HHonors Diamond in return, very happy as I use the Manchester Hilton a lot. Many thanks, this is a whole new world!

  4. Help please from the HfP community. Today is business day 9 and I have still not had a response from HHonors on my status match request (despite an automatic receipt stating “please allow up to 5 business days for your information to be processed”). I supplied all the requested information about my SPG Platinum status. I have just called HHonors customer care (UK) to be told that this particular status match request programme is being handed by email correspondence only out of Texas in the USA. Trawling through this thread I can see a couple of people seem to have either spoken to a relevant HHonors person and/or had one-to-one email correspondence with a HHonors employee and succeeded in pushing for a response and/or a reconsideration of their status match request. What should I do other than being patient? Thanks for your help.

  5. SPG gold (via amex) with 6 nights and Accor Plat (via amex) got matched to HH Diamond (no previous status or stays). 🙂

  6. Nick OCallaghan says:

    Hey, I have SPG Platinum 75 – I emailed Hilton and Hyatt and was upgraded to HYATT Diamond and Hilton Diamond with little fuss. Both are valid to the end of February 2017. Thanks for the tips!

  7. Thank you to Rob above all for highlighting this promotion and responding to me when I had no reply within HHonors’ stated response time frame of 5 business working days. After 11 business days I have been matched to to HHonors Diamond (upgraded from Silver) on the back of SPG Platinum status (23 stays/39 nights so far this year) and Le Club Accor Platinum status ((7 stays/7 nights so far this year), perfect for upcoming Hilton stays in Bath and Trinidad.

  8. Having been previously refused (OH’s account ) I sent Accor details in again noting that “colleagues had said..” and received overnight Diamond. Excellent result, thank you Rob and thank you Hilton!

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