Barclays changes credit card policy AGAIN – good news on the IHG and Hilton cards

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(EDIT:  whilst I believe that this article does reflect the new Barclays policy, the message does not appear to have got through to everyone as the comments below show.  There is still no guarantee you will be accepted it seems.)

There was much grating of teeth among Head for Points readers before Christmas when Barclaycard made some draconian changes to its credit card policy.

It decided that you could not have two Barclays-issued cards at the same time.

Even worse, if you cancelled your existing Barclays-issued card, you had to wait six months before you could get another.

The second policy was, frankly, crazy.  If you had a ‘no rewards’ card from Barclays and, after reading HFP, you decided to change to a rewards card, you had to discount the Barclays options!  You were obliged to go to MBNA, Lloyds or Amex instead.

IHG Rewards Club Visa

Barclaycard issues two pretty good hotel branded credit cards – the Hilton HHonors Platinum Visa (read my Hilton Visa review here – the sign-up bonus is fantastic) and the two IHG Rewards Club Visa cards (read my reviews here and here).

I am sure that Hilton and IHG were also very unhappy.  There are lots of people out there who hold a Barclaycard and they were effectively banned from taking out the Hilton and IHG products.  This won’t have gone down well.

I had heard unconfirmed reports over the last two weeks that Barclays had changed its policy.  This has now been confirmed in writing to a HFP reader.  He was told:

You were originally declined by ourselves on the basis you already have an existing Barclaycard. Within the time you applied, our policy changed which allows our customers to hold a Barclaycard and a partnership card such as the Hilton Honours [sic] card.

So, the new rule seems to be that you can hold a Barclays-branded card AND the Hilton or IHG card at the same time.

What you CANNOT do is hold the Hilton and IHG cards at the same time.  To be honest, I doubt that Hilton or IHG is too concerned about this as it makes their existing customer base ‘stickier’.

The Barclaycard website has not been updated to reflect this change and still says that you can only apply if:

You do not already have a credit card provided by us, including one of our partner cards.  Our partnership cards include Hilton HHonors, Intercontinental Hotels Group, Littlewoods and Caravan Club.

Next question – when is Barclaycard going to fix its website so that you can apply for the Hilton and IHG cards via the tablet site?  At the moment you can only apply for Barclaycard-branded cards via an iPad!

(Want to earn more miles and points from credit cards?  Click here to visit our dedicated airline and hotel travel credit cards page or use the ‘Credit Cards Update’ link in the menu bar at the top of the page.)

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Comments

  1. What's the Point says:

    I am correct in thinking it used to be 4 Hilton Points for each £1 spent in Hilton?

    Their website now states:

    Earn 3 HHonors Bonus Points for every £1 you spend at hotels and resorts within the Hilton Worldwide portfolio.

  2. just spent 30 mins on the phone with barclaycard as i got rejected. i hold a platinum card with them, which has no reward benefits to speak of and i want the hilton. everyone at barx is telling me you can only have one card and that was the reason i was rejected. I have asked for my case to be escalated and they are calling me back in 48 hours. Rob, any further details you have on this which i can shove in their faces about the policy change would be greatly appreciated!

    • The new rule was verbally explained to a few readers over the last week or so. I did not write about it as the website was not changed. However, as one reader got it in writing yesterday I felt happy to run it.

      • Update!… Got a call back today from Barclays stating that I was indeed in the right and that I am eligible for the hhonors card in addition to the non partnership card which I already have. Moral of the story is always trust in HFPs and don’t take the word of the call centre agents! Now to research which Conrad or Waldorf I should stay in…

  3. Ben Davies says:

    I was told during the week by secure message that I couldn’t have 2 barclaycards. Now i have found this on their website http://www.barclaycard.co.uk/personal/customer/get-another-barclaycard

  4. I’ve got both the free and premium card linked to my account for some reason they didn’t take off the free one. I have received my premium activation bonus but sill 4 weeks later my status is remaining at gold!

  5. Just applied for a IHG Premium Rewards Card and been turned down because I already have a Barclaycard. Spoke to customer service !! who confirmed it was because I already hold a Barclaycard. Talked about the link mentioned above, concerning two cards, and told that this was an old web page and no longer valid. Cancelled my Barclaycard in disgust

    • Lavar56 says:

      Just got my letter confirming I was rejected for HH card due to me already having an Barclaycard (standard platinum thing I’ve had for twenty years).

      Says you can’t have both so application was cancelled and won’t affect credit rating.

      Not much consistency going on here!

    • I’ve had exactly the same experience – rejected, and received a letter yesterday confirming that because I already had a card I couldn’t get the IHG one. Rob – you may need to update your article based on these experiences…

  6. Blackberryaddict says:

    Thanks. I’ve just got off the phone with them – and they confirmed to me again, even after checking with a supervisor that you cannot have a second barclaycard.

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