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My review of the Crowne Plaza Salzburg hotel

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This is my review of the Crowne Plaza Salzburg hotel, known locally as The Pitter.

On our way back to the UK after half term, we spent a night in Salzburg.  I chose the Crowne Plaza Salzburg (technically still called by its historic name of The Pitter) because I knew the location was OK – I had previously stayed at the Sheraton which is almost opposite – and it would allow my wife and I to meet our Accelerate promotional targets.

Crowne Plaza Salzburg review

It is slightly odd property.  It has been partially refurbished recently but not entirely.  The website shows some re-done rooms and some which do not appear to have been done.  The corridors still look they belong in a hospital.  The public areas have clearly had a light makeover but nothing radical.

I get a feeling that if you have a non-refurbished room your experience may be different to ours.

Location wise, it is fine.  There are some hotels in the Old Town but the lack of vehicular access, the narrow streets and potential noise issues always put me off.  There are a number of hotels just on the edge, including the Crowne Plaza.  It is almost opposite the Mirabell Palace and gardens and you can walk through that to the river.  Cross that and you are just about in the Old Town.

We had booked two Junior Suites.  This was partly because they appeared to have been refurbished and partly because, at just €120, it seemed rude not to.  As it happens, both rooms were upgraded to full suites.

In terms of other elite benefits, my wife (Platinum) and I (Spire) were both given 600 points.  No alternative amenity was offered.  As a Spire I had a bottle of cranberry tea waiting for me in my room!

The suites had clearly been redecorated very recently:

Crowne Plaza Salzburg review

…. and were a good size (a four-year old boy does not come as standard!):

Max Burgess

The bathroom was h-u-g-e, potentially the biggest I have ever had in a city centre hotel.  The loo and bidet were tucked away in a separate room.

Crowne Plaza Salzburg review

Toiletries were Bulgari, which positively surprised me.  The last time I saw these was in the InterContinental Hong Kong.

In the basement of the hotel is the oldest bar in Salzburg.  Unfortunately, it was closed for two weeks for annual holidays!  We ended up eating in the rooftop bar which is shared with the main restaurant where breakfast is also served.  Despite claims of ‘panoramic views’, you really don’t see much from it!

Dinner in the bar was perfectly OK.  Breakfast was a little underwhelming, to be honest.  Perhaps we had been spoilt by what we had been offered the previous week in Hinterglemm, but I don’t think so.  There was an ‘egg chef’ but apart from that the selection was not huge.  The sausages, scrambled eggs and baked beans looked ropey.  The hotel did not even offer free prosecco with Sunday breakfast which is pretty standard across hotels in Germany and Austria.

We never got to visit the sauna or fitness centre, sorry!

All in all, I would be perfectly happy to stay at the Crowne Plaza Salzburg again if I could guarantee a refurbished room.  If you can get a Junior Suite for a similar price to the €120 we paid then you will be in good shape, even if you don’t get upgraded further.

You can find out more about the hotel, and book, on this page of the Crowne Plaza website.

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Comments (9)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Craig Vassie says:

    Great hotel well positioned for the old town and the station. Tram stop nearby. Cellar bar and restaurant has a lovely atmosphere. Beer not expensive. Great schnitzel. Small swimming pool and spa facilities, but perfectly useable and in good condition..

  • Brian says:

    Unless one is very sensitive to noise, the Old Town is definitely worth staying in. There’s something rather magical about being able to walk out of your hotel into those narrow, picturesque streets. Taxis can access most, if not all, of the streets, so access is not a problem.

  • Simmo says:


    Has anybody had experience with Hilton Vienna (not the Plaza or Danube)
    Just had my email to check in online, and I haven’t been upgraded at all… Maybe I’m expecting too much? This would be the first time ever as a Hilton Diamond having zero upgrades? (50 or nights over the last year, mix of Gold/Diamond).

    They are still offering the nor1 upgrades to Exec rooms, Suites, Royal Suites, Presidential Suites?

    I have the option of changing to either of the other Hilton Hotels, however I thought I’d ask if anybody has experience of the same at this Hotel? If I should ask at check-in or if anybody has experience of not being Pre-Upgraded in general with Hilton?

    • Alan says:

      I stayed there in 2013. Very handy location, just across the road from the CAT terminal for the airport. Good breakfast spread and some nice beer options in the Exec Lounge. I was upgraded to a corner room with excellent views.

      • Simmo says:

        Thanks – Now in a Junior Suite 🙂

        Emailed the hotel, apparently they only update the upgrades the evening before arrival, so could mean it’s wise not to check in early!

  • Rudi says:

    Thanks for this review – makes me nostalgic being from Salzburg!

  • ck says:

    Just curious, did you consider flying to Munich instead? We went to hinterglemm recently and there wasn’t avios availability direct to Salzburg, so we drove from Munich instead. It worked out very well.

    • Rob says:

      With 2 little kids it wasn’t ideal. Not that flying Heathrow – Frankfurt (overnight) – Salzburg was ideal either!

      • London Pete says:

        As a veteran of Austrian skiing, without availability direct to Salzburg, in my experience the most logical option is to fly direct to Munich and rent one of their (invariably) cheap and brand new cars from their on-airport mega fleet. On the basis that airport transfers can be very expensive in Austria, renting a car even at Salzburg can often make more sense than paying for a 4 person transfer, granted SZG to Hiterglemm is not too far and a taxi or hotel transfer could easily be cheaper. But overnighting in Frankfurt just to be able to fly direct to Salzburg strikes me as a roundabout way of doing things?

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