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British Airways announces new cuts to in-flight service

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In what is becoming a regular monthly announcement, British Airways has announced a new raft of service changes.  Most of these will, I believe, kick in from 1st July although some may take a little longer to materialise.  All cabins are impacted, even First Class.

This is what I understand to be happening, based on comments at Flyertalk and from emails from HfP readers who work for BA.

BA A380

First Class

Amuse bouche to be removed from the meal service

Blanket removed from day flights, provided only on request

Club World

Changes to Club Kitchen stocking (this is not necessarily a backwards step based on what I saw, but it seems that there will be a move to even more ambient – ie chocolate bar – stuff and away from more expensive fresh items)

World Traveller Plus

The second meal is to be removed on shorter routes, to be replaced by the opportunity to take something from a basket of ambient snacks passed around by the crew

Pretzels, cheese and biscuits to be removed entirely

World Traveller

The second meal is to be removed on shorter and medium length routes, to be replaced by the opportunity to take something from a basket of ambient snacks passed around by the crew

The bottle of water will be replaced by a small plastic cup of water

Pretzels, cheese and biscuits to be removed entirely

Toothbrushes and toothpaste will no longer be provided but they will be available on request

Something for everyone to look forward to over the Summer, whatever cabin you fly, I’m sure you’ll agree.

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Comments (114)

  • World Traveller says:

    Let’s see if we can get Alex Cruz’s attention on Twitter. Unfortunately HfP doesn’t properly embed tweets in the comments section, so click on each of the two dates below (shown under each tweet), this will show you the tweet on Twitter, then click the ‘retweet’ icon.

    @alex_cruz We keep being told that BA will not be turned into a low cost carrier while almost everything they do seems to indicate opposite.— zestylemon (@zestylemon) June 26, 2016

    @alex_cruz Now we hear of cuts on BA announcing cuts across all cabins on long haul flights. Talk about mixed messages! Care to comment?— zestylemon (@zestylemon) June 26, 2016

  • Tilly71 says:

    Has anyone this week applied for status match with HH? It states it takes five days to reply but it’s five days for me today and no reponse as yet to my application.

    • Genghis says:

      No but I got ‘rematched’ two weeks ago to Diamond until March 2018.

      • Genghis says:

        Took them two days or so to respond

        • Tilly71 says:

          I applied early this week, I’m just thinking with the 30th June cut off date maybe they are inundated with requests before the deadline.

    • mark2 says:

      I was extended for another year but not advised. Have you looked on your account?

  • Bob says:

    Bring on the Virgin Atlantic trip reports!

  • rant incoming says:

    They have become infuriating with their cost saving practices and poor customer service. If it wasn’t for having loads of avios transferred over from bmi and combining with the 241’s we wouldn’t use them. They are just easyjet with a fancier brand and a bit better customer service. We despise flying with them now. Business class to europe is especially laughable and there are no regional flights now. We have started moving more and more of our business to flybe who have really fantastic customer service, great punctuality and who seem to care about serving regional customers. Can use avios with them as well. Flying with ba and easyjet has made us forget that there are airlines out there that really appreciate your business and want to keep it instead of cattle herding and trying to get every last dime you have to maximise their own profits

  • Clive says:

    Surprised nobody has mentioned the profit warning issued by IAG on Friday.

    • Genghis says:

      Feel free to comment.

      It’s no surprise – sterling falling and oil prices in GBP increasing. The markets will be volatile for the foreseeable future. IAG needs to ride through it although looking at FS for Dec 2015, their run rate is rather low.

  • Mike says:

    Pretty appalling, F is just becoming what other airlines call J. I was sticking with BA due to the Avios scheme, but I think I’m going to use up my points and start spending my £ with someone else where possible.

    Btw, if anyone is flying CE soon: avoid the ‘Thai beef curry’, it’s the blandest curry you’ll ever eat.

  • aceman says:

    Am I the only one wondering what the hell an “ambient snack” is??

    • Alan says:

      Nope, see my comment and the explanatory reply – food that doesn’t need refrigerated

    • I.Doe says:

      Crisps, buscuits or nuts. The same as our short haul basket pass.

  • Brian says:

    The water bottle removal could prove to be a horrible decision. At Kuala Lumpur last week we had the 2nd security later at the boarding gate that removed the water we had to take in flight. This security was AFTER the security that first screened our bags, so happened twice. Absolute joke! So on the roasting hot BA flight with no water for ages. The bottle with meal only thing we had for during the night sips without continually going to galley. BA staff pretending they didnt know this 2nd security check happens. What a joke!

    • CV3V says:

      yes the 2nd security check at some airports is annoying, even more so when you don’t know its going to happen and buy water – those in the know get their bottled water put into one the duty free security bags! Others just hide the water in their hand carry and seem to manage to smuggle it through, kinda concerning!

    • Will says:

      FYI Not sure about KUL but certainly at SIN where security is at gate, once through security and into her gate holding pen there are water fountains. Just need an empty bottle.

    • harry says:

      OK so you are on the roasting hot BA flight.

      Why didn’t you just get drinks from BA team? Water, beer, wine, spirits & mixers?

      Obviously best to wander up to the galley & ask politely.

      Surely you are not claiming the plane ran out of drinks?

      • Brian says:

        I’m saying its very inconvenient to just wander everytime u want a sip of water. Especially true when everyone sleeping.

        • Butzi says:

          I’d say it’s good for your health to a) drink and b) wander. Even on a plane.

      • Darius says:

        I am amazed by some off my fellow travelers. Everything related to the journey seems to be the airlunes fault. If Kul security takes away your water its no BA’s fault do ur homework before u fly. Also on a 13 hour flight there is plenty of drinks available

    • May says:

      Yes KUL has 2nd security check at the international gates, which confiscates water. This totally sucks. Yes I do walk to the gallery to fill up a few times! BKK & SIN has water fountains inside the gates so fill up your empty bottle. I am local to KUL.

      BA should have additional food for sale as I find the portions insufficient. Have to stuff food in the bag. So I will have to buy the food to go at the airport LHR T5 when I next catch my flights to FCO & KUL soon. Any recommendations on food to go?

      What does it mean by short haul WT & WTP? How many hours would that be? KUL to LHR is more than 12 hours! One meal & one snack is not enough! On the rare occasions when I have to fly AirAsia, I tend to buy 2 meals to be safe!

      • CV3V says:

        At any UK airport a Boots Meal Deal is always the food to go that i take on board (same applies at train stations).

        At T5 there is also the option of getting a packed lunch from Gordon Ramsays restaurant, i think you can pre order online and it comes in a branded little insulated lunch box. Might be worth it for the smugness factor alone.

        Given the length of the flight I’d image that on the KUL flight the meal service wont change, evening meal, then breakfast in the morning. I am guessing the reduction in meal service is more for transatlantic flights. In the past with some other airlines i have only ever been served one meal, then towards the end given a snack (which varied from a pizza slice to ice cream).

      • Darius says:

        Only on flights less the 7-8 hours that changes will affect the passenger in the future. All the Longrange wont be affected and stay the same with two hot meals. I dont know why people are so crazy about food on a plane anyway its the worst thing, after the radiation intake,that you can do to your body on a flight. Take fruit with you coz there is no harm to eat a bid less from time to time!!!

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