More evidence of British Airways prioritising Avios bookings for downgrades?
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A month ago I ran this article speculating that BA has begun to target Avios ticket holders for downgrades.
This would be economically rational. Under EU regulations, a downgraded passenger is automatically due a 75% refund on that leg of their ticket. For a cash passenger, that is expensive.
For an Avios passenger, it is not expensive to downgrade. All the airline has to do is refund a few points.
For an Avios passenger travelling on a 2-4-1 voucher, the downgrade is free to BA. It has been telling some passengers that as their ticket cost zero Avios, the refund is 75% of zero which is, erm, zero.
After my original article there was some debate about whether this is actually happening. Some BA staff told me that it isn’t easy to tell whether a passenger is on a 2-4-1 ticket or not, although it is easy to spot those on redemptions on the manifest. Some agents have implied that it is functionality in FLY, the new check-in and passenger management system, which now allows this policy to be implemented.
It is worth noting that the person involved in my original article issued a Small Claims Court against British Airways after being refused any compensation. As per this page of Flyertalk, it appears that BA chose not to fight the case and settled for the unspecified amount the passenger demanded.
In the last couple of weeks, two more readers have contacted me with linked stories.
The key one came yesterday from a reader. I always weigh up news I receive by email from readers to see how truthful and verifiable it seems, but this is one I trust implicitly – the person involved is a regular commentator and has even written a guest article for the site in the past.
If you read the comments on HfP yesterday, you would have seen his regular updates as the situation developed.
This is what he said to me by email:
“At Edinburgh to start our trip to Gatwick and then what was meant to be Club World BAPP 241 reward seats to Male. At checking in for EDI-LGW we have been told we have been downgraded, either both to World Traveller Plus or just me with my wife staying in CW. We have been told that BA has oversold the flight and it’s because we are on reward tickets that we have been selected to be downgraded.”
Here is another email I received two weeks ago:
“I have read your article re 2-4-1 downgrades and it almost exactly mirrors our experience. The Duty Manager was adamant her instructions were to target Redemption ticket holders first. Given that our seats were showing as still allocated to us that morning (albeit not available to be printed due to “system error” at the hotel), it appears BA have chosen to sell more CW seats on the day . . . knowing they had a supply of 2-4-1 pax ready to be downgraded
It is a largely win-win situation for BA . . . if there are any no-shows, no skin off their noses, but hey, why not sell an equivalent number of CW seats to exactly match the number of 2-4-1 holders on every flight! Cheap trick but as I learned in over twenty years with them, the internal “bar” is set at the greediest money-earning opportunity.”
The reader above is not one I have met but I have no reason doubt the accuracy of what he sent me. He had even paid to reserve specific Club World seats but even that did not protect him from being downgraded.
To clarify, there is no specific proof that this is going on. No BA employee has yet sent me a copy of the relevant memo or email.
Do let me know if you are also impacted by this and have been told that the staff that you have been downgraded specifically because you are on an Avios ticket.
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How to earn Avios from UK credit cards (January 2025)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
30,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
50,000 bonus points and great travel benefits – for a large fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.
Capital on Tap Visa
NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review
Capital on Tap Pro Visa
10,500 points (=10,500 Avios) plus good benefits Read our full review
There is also a British Airways American Express card for small businesses:
British Airways American Express Accelerating Business
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
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