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Bits: reader gets a 7-minute IHG / Barclays refund!, ParentPay drops Amex, Etihad A380 First clip

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News in brief:

Reader gets a refund from Barclaycard within 7 minutes!

When I wrote about the closure of the IHG Rewards Club credit cards issued by Barclaycard yesterday I suggested that, if you will not now be able to hit the £10,000 target for earning your free night, you ask for compensation.

My suggestion was:

Work out how much you will have spent in your card year by 20th April (eg £6,000)

Assume that you would have redeemed your free night voucher at a top InterContinental worth £250

Make a claim for the % of £250 you have reached – in my example, 6/10th of £250 which is £150

A reader did just that, emailing the Executive Office ([email protected]) yesterday morning. He asked for a sum based on the formula above.  Seven minutes later he had a reply confirming that he will receive the full amount requested.

If you have no chance of triggering your £10,000 voucher before 20th April, you may want to do the same.

IHG Rewards Club Premium Visa 2

ParentPay dropping American Express

If your child’s school uses ParentPay to pay for lunch, trips etc, you will be annoyed to hear that it is dropping American Express from 1st April.

Apparently less than 2% of ParentPay customers were using Amex, despite the fact that there was no surcharge.  Let’s hope the kids are smarter than the parents …..

Thanks to Stephen.

Etihad A380

Little Instagram video of the Etihad A380 First Apartment

There is a very short video clip on our Instagram page here of my Etihad A380 First Class Apartment flight yesterday.  It might be a couple of weeks before I can get a full video edited together, but it should be worth the wait.

(Want to earn more miles and points from credit cards?  Click here to visit our dedicated airline and hotel travel credit cards page or use the ‘Credit Cards Update’ link in the menu bar at the top of the page.)

Comments (104)

  • Clive says:

    First route with QSuite is……….drum roll


    Mid next year

    • James67 says:

      Haha, would love to have heard what Mr Cruz had to say on learning about that. I wonder how much it works out at per sheet.

    • RussellH says:

      Simon Calder’s article on this in the i also mentioned in passing a previous 4 hour delay on BA because of a mouse on board…

  • Lewis Watson says:

    Probably should have asked for more then if he got refund so easily lol

  • Genghis says:

    OT. Did some market research this evening on Heathrow selling fast track security access. Watch this space…

  • Peter K says:

    OT: Had an email from BA offering a bonus on buying Avios. Only 15% so not great. Logged into Iberia and it was 20% (for my wife as well). Not sure if this is common knowledge yet but someone may find it useful.

  • Tony Burns says:

    Re the Barclaycard/IHG can you tell me if you mean from 20th April 2016 or if not that what date please? Thanks.

  • beefy says:

    IHG barclaycard. Sent secure message for comp. got £99 refund plus £65 compensation. had spent 2.5k

    silver lining, was emailed the targetted 40k bonus offer for creation IHG card today, applied and sucesssful. winner!

    • robert wller says:

      Hi Beefy – could you confirm what email address or department dealt with the query? I have just called Barclaycard customer services and am being told that it oculd take them 56 days to respond! I’ve spent 10K already this year on the card 🙁

  • robert waller says:

    My original complaint raised day of the 8 March. They also claimed that mine was the first complaint they had heard about IHG card termination….