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Hilton’s new ‘points pooling’ feature is now live

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Hilton Honors has now launched the latest of the new features that were promised during the scheme relaunch in February – points pooling.

See here at hilton.com for details.

This is, very simply, a way of allowing up to 10 people to transfer their points to you without charge. 

Whilst you have always been able to pay to transfer points to someone else, the fee meant it rarely made sense.

In theory, pooling is designed to allow groups of family or friends to merge their points in order to do a joint redemption.  The example Hilton is using is pooling points to redeem for a suite which may be a better deal than two people individually redeeming for standard rooms.

In reality, there are no restrictions on how pooled points can be used.  You can use them for anything, even a non-room redemption such as airline miles, or indeed not use them at all in the short term.

hilton hotel tallinn park exterior press picture

This has a few implications:

there is no excuse any longer for having your Hilton points expire – you can just move them to a family member

it is worth badgering family or friends who may be doing a one-off Hilton stay to sign up to the programme, because they can transfer their points to you afterwards

this is a partial solution to the problem of Hilton only allowing you to earn points from two rooms per stay – if you need 3+ rooms, you can now book the rest in the name of someone else and then pool those points with your own afterwards

it presumably lets you get around the cap on the number of Hilton points you can buy each year, as you can buy via a friend or family member and then pool those points with yours

it lets you transfer points from a member without status to a member with status, in order to receive status benefits when booking redemption nights

You can transfer a minimum of 1,000 points into a pool with an annual maximum of 500,000 points, across no more than six transactions.  The total amount of points that you can receive via pooling is 2,000,000 per year.

Overall, I can only see positive benefits from points pooling.   You can find out more on this special page of hilton.com here.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

Comments (61)

  • Mohammed says:

    First comment but sorry it’s OT

    I called BA call centre in USA just after 1230 GMT to book a flight 355 days in advance but the flights weren’t yet released. The rep said that there’s no guarantee when flights get release. Can be a day or two. Is this correct? What’s the process of the booking. Can someone who’s done it please advise?

    I want to book the outbound led now then add the return leg again once it’s released 355 days in advance.

    Thanks

    • Mohammed says:

      Leg*^

      • Genghis says:

        Flights are released at midnight GMT, 1am BST at t-355. The process can be done fully online booking as two singles if a 241 isn’t being used. If it is, the outbound can be booked online but the inbound requires a call to be added to the booking

  • @mkcol says:

    As well as the minimum transfer being 1000, the transfers have to be in chunks of 1000.

    We found out when my hubby did his transfer into my account, and now has 800-odd orphan points.

  • krys_k says:

    OT question about the reward ticket that comes with the HH credit card. My mother has a ticket – she called up to make a booking in my name and customer service told her that the ticket is non transferable. Is this correct or is there a work around? E.g. make the booking in her name, but I turn up anyway? Thanks.

    • @mkcol says:

      Make the booking in her name & add you as the 2nd person in the room.

    • @mkcol says:

      Change your name?

      • krys_k says:

        Would I then be able to take my partner? Gets a bit complicated then as I’ll turn up, as will my partner, but not the person under whom the booking is made.

        • Louise says:

          Just don’t have your partner by your side when you check in if you are worried?

          I’ve checked in on rooms booked in my husbands name when he hasn’t been there and I have been a second person on the booking

          • Rob says:

            We do this all the time at HFP – I book rooms for Anika with my points, either naming her as 2nd guest and/or putting a note in the comments saying she will check in first. Never had an issue.

            (I have had issues doing this on paid nights but purely in terms of points posting. If the hotel changes the lead name on the booking in its system then it is likely you won’t get points.)

    • John says:

      Use it in a country where ID is not required to check in? May help if you have the same surname as your mother (or borrow her credit card :))

    • Ian says:

      We recently booked a night away using my wife’s free night certificate from Barclaycard, but as she never travels on her own, she only has HH silver (from the card). Once she made the booking, I rang the hotel with the booking ref, and asked to switch the booking to my HH account (Diamond) and we got all my benefits for the stay (room upgrade, lounge, breakfast, 1,000 points).

      What I can’t tell you is if that is standard policy, or just an overly helpful person at that particular hotel.

      • John says:

        It is possible to switch the HH number on the booking. I have had 50% success in getting hotels to do it on check in. I am scared of calling in advance now because one manager accused me of defrauding them.

        • krys_k says:

          Many thanks for all the tips.

          • Yan says:

            For point redemption booking: make reservation first, then ring Honors or online chatting to change it to any person’s name (e.g. you).

            Honors number (thus the status benefits) can’t be modified though, you might be lucky showing your cards upon check-in.

  • mark2 says:

    Did this yesterday after a tip on here; the instructions are not very clear.
    You need to login as yourself then choose ‘More things to do with points’ on the left hand menu.
    Then click on ‘POOL POINTS’ and enter the names and email addresses of the people you want to pool with. Hilton will send them an email and after they click on the orange ‘Pool your points’ button everyone can move points.
    You use the standard ‘Transfer Points’ procedure but there is no charge.
    It does not happen immediately. I transferred some at 1014 yesterday and received confirmation from point.com but they have not moved yet.

    • John says:

      I posted about this yesterday morning and eventually did 3 transactions around the same time as you, all transferred within 5 minutes, possibly immediately.

      You do have to log out and log in to see the updated balances

      • mark2 says:

        That is certainly what I would have expected from Points.com but they have not arrived yet and I have not had the acknowledgement for the other transfer this morning.
        I am sure that they will arrive well before I need them.

  • Volker says:

    I have been reading this blog virtually from when it was launched, and Rob had to announce so many negative developments (e. g. the end of bmi and later of their super-generous credit cards, Accor points not counting towards status anymore, no more Tesco CC points to Avios conversion bonuses, huge disadvantages for Avios collectors living in the regions, points devaluations etc. etc.). To me, this seems a significant improvement – may other loyalty schemes follow suit!

    • thomas says:

      e-Rewards just reappeared as showing towards elite status on IHG….

      • Liz says:

        Reappeared where – I would be interested in transferring again to IHG if they are elite again – I switched to transferring to Virgin then IHG instead although you need more erewards pts.

        • thomas says:

          in my ihg account. my required points needed decreased as the last e-rewards transfer i made just showed up as qualifying

  • rick says:

    Is there a problem with site.
    I am unable to use page scroll up/down.
    Using Chrome on Windows 7

  • Andy says:

    Is the new hilton promo of triple points available to anyone or just diamond members?

  • YKW says:

    How does this stop points from expiring?
    Could someone transfer all their points to a family member who transfers them back?

    • John says:

      I think it works like Avios / BA expiry, so it doesn’t really stop points from expiring, but the assumption is that someone in the family will have some activity on their account at least once every 12 months

      The less than 1000 orphaned points remaining in each account may expire though

      Hilton expiry is not set in stone anyway, I had an account with lots of points that had no activity for 14 months. When this was announced in February, I thought I’d just take a risk and see if this feature would actually come to pass, and the points didn’t expire.