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…. and some official pictures of the new Qantas lounge in Heathrow Terminal 3

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Here is some more information on the new Qantas lounge in Heathrow Terminal 3, which will can be used by qualifying British Airways passengers flying through the terminal.

Rob’s initial thoughts and photos from the launch party are in this article here but we thought you might also like to read some extracts from the official press release and some professional images.

“After a 12 months long building phase the new Qantas Lounge at Terminal 3 will open tomorrow [ie today, Wednesday] at 8am.

The lounge was part of a multi-million dollar investment project which also includes the upcoming launch of Qantas’ non-stop London-Perth flight starting on 25th March 2018.

Qantas Group CEO Alan Joyce said “[Qantas] is reshaping what customers come to expect from international travel with direct flights between Australia and London. It’s a long flight, so we’re taking a holistic approach to passenger wellbeing on and off the aircraft, and the new Heathrow lounge is an important part of that”

Qantas Lounge Heathrow Terminal 3

The lounge has seats for 230 customers split over two levels. There are two bars, a gin bar on the lower level which offers the finest Australian and British gins, alongside an all-day barista service ….

Qantas Lounge Heathrow Terminal 3

and a marble cocktail bar on the upper level serving cocktails designed by the Qantas Rockpool Mixologists, as well as Australian and European wine and beer.”

Qantas Lounge Heathrow Terminal 3

“Designed by Woods Bagot, the interiors reflect London at twilight with deep greens and rich blues throughout the furniture, while warm-coloured timbers, stone and brass represent the historic architecture of the city.”

There are various seating arrangements including dining tables, sofas and bar stools:

Qantas Lounge Heathrow Terminal 3

The lounge will cater premium hot and cold buffets and serve an a la carte menu in the dining room:

“Menus designed by Rockpool with a Sofitel service experience; customers will enjoy á la carte service in the dining room with a selection of plates of the day including:

  • Quintessential British dishes such as ploughman’s platters, pot pies and scones with jam and cream
  • Australian favourites such as healthy brunch bowls with eggs, avocado and kale, and zucchini and haloumi fritters
  • The signature salt and pepper squid with green chilli sauce from the Qantas First Lounges in Australia”

Qantas Lounge Heathrow Terminal 3

and ….

Qantas Lounge Heathrow Terminal 3

There are six very classy looking shower suites with Aurora Spa amenities:

Qantas Lounge Heathrow Terminal 3

Qantas has also released an official video which you can find here.

As for opening details:

“The Qantas lounge will be open from 8am – 8:30pm every day. As well as Qantas customers travelling in First and Business and Qantas Platinum One, Platinum and Gold Qantas Frequent Flyers and their guests, the lounge is also open to eligible oneworld Emerald and Sapphire customers, Emirates Skywards Platinum and Gold customers and Qantas Club members and their guests.”

Rob’s on-the-spot report from the opening is here.

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Comments

  1. Good point that Emirates Gold and Plat card holders can use this lounge too, although without the from-the-lounge boarding. Finally an alternative for frequent flyers! The EK lounge in T3 isn’t that bad though.

    • It was awful, following the refurb it is just average – only direct boarding saves it. For most airlines you would be impressed but I want more from Emirates.

      • guesswho2000 says:

        Until now, it was probably the best option…last time I flew QF First out of LHR (CX lounge was closed), the real options were BA/EK…so BA for a full English at 7am, followed by drinks in EK. Was a sensible compromise, I thought.

        However, I agree this is a game changer, I do like QF lounges. The proper ones, not Qantas Clubs, which are dotted around Australia for those who choose to pay for membership (think almost Servisair lounge…ok maybe not that bad, but they’re far from inspiring).

        • Melbourne and Sydney ones not bad, used them quite a bit as BA Gold. I’m not a coffee drinker but their in-lounge barista was certainly popular.

  2. looks far better than the Concord Room……sadly

    • Oh yes, but this is T3 so luckily not a straight fight. It is waiter services in the restaurant – any other oneworld J lounge doing that?

      • Andrew (@andrewseftel) says:

        Globally? DOH certainly used to, at the other end from the fountain. Not sure if that was the victim of one of the cuts. QF in SIN has table service, but I think you have to order from the counter and it comes to you.

      • Nick Burch says:

        There’s some OneWorld F lounges that don’t do proper waiter service, eg BA’s Galleries First! There’ll be a menu on some tables, not all, not usually enough, but if you want to get served you’ll have to stand up and go flag down a staff member to get them to grudgingly take your order…

        Concorde Room can be a bit hit-and-miss with service. If you’re on the high tables near the bar it’s fine, if you’re in a booth they seemingly some times forget about you. A few times I’ve had to get up and walk back to the dining entrance to order something more (after waiting a long time for them to come first)

        Never had a problem with the waiter service in Cathay’s First lounge in T3, hopefully the Qantas lounge is as good as their Sydney lounge (where service was excellent)

  3. Typical. I’m in T3 next week and changed my HEL flight from 10:20am to 7:30am 🙁
    Will have to slum it in the CX lounge instead :(.

    Might have to see if I can grab a quick RFS to LUX or something.

    • @Scott, sounds like you also missed the opportunity to fly on the Finnair A350 by changing from your 1020 flight.

  4. No mention of Fosters and castlemaine XXXX?

  5. if flying BA CW from T3 to CPT can I use this lounge as alternative to Galleries?

  6. How embarrassing for BA that, at its own home airport, its customers seemingly now have access to significantly superior lounges operated by not one but two of its oneworld partners.

    • I suspect BA can live with embarrassment which involves other companies paying for facilities for their customers… 🙂

      • Rumour is that the bill is $50 or so, I doubt they are that keen.

        • So, if I were to go lounge hopping in T3 around the one world lounges BA are having to pay an entry fee for each lounge? Hmm.

    • Its not good when your customers actively want to travel from your ancillary terminal because your own lounges are so poor! 😛 Even with the dreadful T3, if you have access it is worth it…

  7. OverTheHorizon says:

    Someone told me that BA pays CX £51 for each Goldie accessing the T3 CX F lounge…

    • Yes. I believe once your boarding card is swiped there is a transaction from the customer of the visiting airline to the host airline’s lounge.

    • Sweet, so penny pinching BA have to pay then? Next time we fly we will do both Qantas and CX! Hey if BA upped their game with their own lounges they could save money!

      • I understand only the first lounge you enter gets to bill. Maybe BA will offer you a few Avios in exchange for going to the cheapest competitor first.

  8. Richard G says:

    I’m looking forward to trying this in December. Hopefully it’s not too busy, so I can actually get in (I’ll be flying BA).

  9. Usual boring question I’m afraid but do we know if/what champagne they serve?

  10. Can CE flying from T3 use the Cathy lounge?

  11. OT – have anyone received Clubcard points for the nowtv offer at the weekend? Mine not posted yet and I can see the offer has been pulled

    • Richard G says:

      They were part of the process no? I’m sure mine showed at the checkout stage.

      Interestingly, on the clubcard site that transaction shows:

      Transaction value: £3075.00
      Total points: 3075

      I definitely didn’t spend £3k on nowtv boxes. 😀

  12. WilliamPH says:

    My wife is currently in the new Qantas lounge in T3, and has been relaying her comments to me. She has a heavy cold, and the staff have been very helpful, offering her a ginger tea with honey and lemon, and being much more friendly than is usual in the BA lounge. She had a very tasty chicken curry dish. After buying my Lagavullin she went into the BA lounge to try to snaffle a few gluten free biscuits for the trip, but was told that they don’t have any biscuits – plus it was very crowded, so she has returned to the Qantas lounge. She asked me “Why are there so many people in the BA lounge when they could come in here?”, so I told her that not everyone reads HFP!

    • I may have missed this but is it a mixed lounge or segregated in some way?

      • WilliamPH says:

        I think you missed something – I’m in Vancouver, she’s about to board BA85 after a quick visit to London

        • WilliamPH says:

          And she has just sent me another message to say that she gives it 5 stars for their gluten free olive oil and chocolate cake!

        • Posted in your thread incorrectly, hope she has a nice trip.

      • Men upstairs, women downstairs.

        No, mixed. That is why it is better for BA Silver / Club pax than Cathay and possibly worse for BA Gold / First passengers, because the Qantas lounge sits in the middle.

    • That gluten free cake sounds awesome!!! Having been to Oz a few years back they certainly seem to know about gluten free over there (and have stricter laws governing it).

  13. O/T: But OW Lounge related.

    Whats the best OW lounge for a BA CW flight from KUL to LHR?

    • Nick Burch says:

      KUL is a bit of a mess at the moment, as the main Malaysian lounge is closed for refurbishments, and the replacement “SIP” lounge is pretty terrible

      If you don’t want a shower, and can get in, probably the CX in the satellite terminal is your best. If you need a shower, or CX is full (it’s not huge), head on the shuttle train over to the main terminal (short quick ride) and visit the Malaysian Regional lounge (on your right upstairs as you get off the shuttle)

  14. Lady London says:

    Well Rob all I can say is reviewing these lounges is a tough job but someone’s got to do it.

    • the real harry1 says:

      didn’t know you could have 2 wives in the UK, Raffles! 🙂

      still, send them both out to work, well done lol

      any plans for a third?

  15. Don’t forget, if you are Virgin Flying Club Gold, you can access the Virgin Clubhouse in T3 no matter what airline or class of travel you are ticketed on. I have flown BA economy a number of times and always chose this lounge over the Oneworld lounges.

    As BA Gold, any thoughts on whether the Qantas lounge beats the Clubhouse?….my feeling is probably not but would be interested in any comparisons.

  16. I’m in the lounge this evening – it is indeed nice, new and fresh. Nice theme going on too.

    Couple of thing to note – not many power ports! There are some by the windows on the upper floor, inc USB ports.

    Al La Carte Dinner does not start until 17:30…so if you’re flight leaves about 6pm, you’ll have to make do with the buffet which is nice.

    Tonight vegetarian buffet item is vegetable biriyani – much nicer than it first appears and Qantas Salads, inc. Avocado.

    Nice wines too.
    I’m happy.

  17. Alan Wan says:

    I used the lounge today from 10-11am. It was good but I was expecting better. In summary I prefer the CX 1st lounge. However I’ll probably won’t make BA Gold this year, so as a Silver I think it is a great lounge.

  18. Worth mentioning that hot breakfast doesn’t start until 09:30 in the Qantas lounge – if you earlier than that there is better hit breakfast buffet choice in the Cathay lounge.

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