Maximise your Avios, air miles and hotel points

Review: the Qantas London Lounge at Heathrow Terminal 3

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

This is our review of the Qantas London Lounge at London Heathrow Airport’s Terminal 3.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

The last time I found myself in the Qantas London lounge was in March 2020 before my 24-hour economy flight to Sydney and just a couple of weeks before the UK went into lockdown. Being back in the lounge – which has been open since December – felt like life had come full circle. The last time we wrote about the lounge was at the opening party in 2017 when the Qantas CEO was making the drinks!

Qantas Lounge Heathrow review

The Qantas lounge at Heathrow was my third stop on my oneworld lounge tour at Terminal 3. You can see my review of the British Airways Galleries Club lounge here and my review of the British Airways Galleries First lounge here.

How to access the Qantas London lounge at Heathrow Terminal 3

You do not need to be flying Qantas to access the Qantas lounge. The only requirement is that you be flying a oneworld carrier (such as Finnair, American Airlines, Cathay Pacific or British Airways), either on a Business Class ticket or with the relevant status.

That means anyone with oneworld Sapphire or Emerald (ie. British Airways Executive Club Silver or Gold) can access the lounge, even if you are flying an a hand-baggage-only British Airways economy flight.

Emirates passengers can also access this lounge. Whilst it is bigger and better than the official Emirates lounge, you should note that there is direct boarding from there (ie there is an airbridge linked to the lounge). It makes your trip a lot smoother and you may prefer to use the Emirates lounge for that reason.

I got in on the back of my BA Gold status and an economy flight to Gibraltar. You can see the list of short haul BA flights operating from Terminal 3 (at least as it was in October 2021) here.

How to find the Qantas London lounge

Terminal 3 uses an alphabetic labelling system for the nine lounges that are now available at the airport. The Qantas lounge is designated as ‘Lounge B’ when you exit security.

Qantas London Lounge Heathrow T3 entrance

Lounge B is situated between the main terminal concourse and shops and gates 13-22. It is inbetween the Cathay Pacific lounges and the British Airways lounges.

Inside the Qantas London Lounge

The Qantas lounge has a smart entrance with two members of staff to scan your boarding pass. The lounge staff were extremely friendly and the attendant made an effort to say goodbye to a departing passenger, which was a nice touch.

All things considered, the Qantas lounge is a fairly large facility with 236 seats. It is also the newest of the oneworld lounges, having opened in 2017. Whilst the lounge is starting to show a bit of wear and tear it is, on the whole, in exceptionally good condition.

The lounge is spread across two floors. When you enter, you are greeted by an a la carte dining area, which was temporarily closed due to an issue with the refrigeration units:

Qantas London Lounge Heathrow T3 a la carte dining area

Adjacent to the a la carte dining area is the gin bar, again temporarily closed:

Qantas London Lounge Heathrow T3 gin bar stairs


Qantas London Lounge Heathrow T3 gin bar

Last time I was here I made sure to try virtually all of the gins, of which there are many, with recommended pairings with the food from the bar staff.

In any case, the lower floor should re-open again very shortly – I was told it would be a matter of weeks, if that.

To the right of the gin bar is the staircase to the upper floor, which opens onto the impressive marble horseshoe bar which specialises in cocktails:

Qantas London Lounge Heathrow T3 horseshoe bar

There is also a barista service. If you are sensitive to noise you may want to find somewhere a bit further from the bar where you can hear the grinds and whistles of coffee being brewed and cocktails shaken.

Qantas London Lounge Heathrow T3 sofas

This floor is much more casual, with plenty of sofas, armchairs and coffee tables:

Qantas London Lounge Heathrow T3 seating 3

Behind the staircase is the buffet plus a small dining area:

Qantas London Lounge Heathrow T3 upper floor dining area

Whilst adjacent to this you can find an area full of booths:

Qantas London Lounge Heathrow T3 seating 4

…. before you head back towards the cocktail bar:

Views from the lounge are not spectacular, if I am honest. Qantas had to work within the confines of the existing terminal building which is not the most modern. That means the windows are smaller and straddle just the left hand side. As a consequence, the lounge does not have as much natural light as the BA Galleries lounges or the Cathay Pacific lounges with their modern floor-to-ceiling windows.

The staff have always been exceptionally friendly every time I have been to this lounge. Qantas, like Virgin Atlantic, always seems to have a friendlier and more relaxed atmosphere than other airlines, which I enjoy.

Food and drink at the Qantas lounge Heathrow T3

As mentioned above there is normally an impressive a la carte menu on offer in the Qantas lounge. Once this resumes in the coming weeks the Qantas lounge will once again be the best Business Class lounge if you are hungry.

I can’t say whether the menus have changed, but when I was here two years ago it included roast pork, coq au vin, and of course salt and pepper squid, a Qantas signature:

Qantas Lounge Heathrow dining salt & pepper squid

The food was genuinely great – some of the best lounge food I have had and leagues ahead of what you find in British Airways lounges. It is probably on par with the catering in the Virgin Atlantic Clubhouse.

In addition to the a la carte dining you’ll also always find a self-serve buffet. During my stay this was decked out with breakfast, which included all the items you need for a full English – scrambled eggs, bacon, beans, sausages, hash browns, mushrooms and tomatoes:

Qantas London Lounge Heathrow T3 buffet

It is slightly embarrassing that the Qantas lounge does a better full English breakfast than either of the British Airways lounges ….

A selection of delicious yoghurts where also available:

As were a range of pastries and muesli:

Qantas London Lounge Heathrow T3 buffet pastries

I particularly liked the tea sets they had:

Qantas London Lounge Heathrow T3 tea set

You can help yourself to soft drinks although alcohol is only available via the bar. Sparkling wine is also self pour, in this case Petaluma NV Croser Adelaide Hills Brut which retails for £19 (the BA sparkling wine in Galleries retails for £7):

Qantas London Lounge Heathrow T3 Australian sparkling wine


There are a number of showers on the upper floor of the Qantas lounge. Although they are not quite as luxe as the Cathay Pacific showers they are nevertheless extremely smart. The design feels very much like it has been taken from a hotel:

Qantas London Lounge Heathrow T3 shower

Toiletries are by Aspar:

Qantas London Lounge Heathrow T3 Aspar amenities


The Qantas London Lounge at Heathrow Terminal 3 has a lot to offer.

The absence of a dedicated lounge for First Class passengers means that Qantas has created an elevated Business Class lounge that straddles both cabins. That alone makes it the best Business Class lounge at Heathrow in my view, on par with the Virgin Atlantic Clubhouse.

Despite being one of the darker lounges at Terminal 3, Qantas has made up for it via design, including a lovely feature staircase and marble bars on both floors. It really is a beautiful lounge, and the wood panelling on the upper floor adds an element of Britishness to the whole place.

The cherry on top are the unfailingly friendly staff who always seem to be having just as much fun as you are.

Stay tuned for further reviews this week as my T3 lounge safari continues.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (March 2023)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

If you have a small business, consider American Express Business Platinum instead.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (51)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tom says:

    Qantas lounges are massively underrated to me – coffee that I would actually pay for rather than from a rubbish fully automatic machine like every other lounge, food which is modern, fresh and light rather than just loads of cheap carbs or drowning in oil/butter, interesting cocktail and spirit selections. Makes BA and many other carriers feel old fashioned and targeted to business travellers as they were like 20 years ago…

    I even go here before Emirates flights from Heathrow as I think it’s better than the Emirates lounge (then just walk into the Emirates lounge for easy boarding). The fact that the Emirates lounge at Heathrow is probably better than 95% of lounges globally tells you just how spoilt you are at Terminal 3!

    • Daftboy says:

      The one thing that felt lacking for me was champagne (I enjoy lots of sparkling wines, but have a preference for champagne) – but otherwise I would agree with you Tom, the food and beverage offering feels good and modern

      • Tom says:

        *Ahem* There is champagne, it’s just not freely available…

        Supposed to be for Qantas Chairman’s Club / Platinum One and First class only, although they’ve not actually checked my boarding pass as to whether I was really in First when I’ve asked recently, so depends how brazen you’re feeling! It’s usually Perrier Jouet.

  • Catalan says:

    My visit to the QF lounge (albeit in 2019) was a bit meh. It was around 14:30 and the downstairs hadn’t yet opened. Upstairs, the food offering was onion soup and bread. It was also very noisy as a group of Australian passengers were shouting at the tops of their voices. After finishing said bowl of soup and a glass of sparkling wine, we exited for the Cathay lounge for a much more comfortable pre flight experience.

  • ChrisC says:

    What are the opening hours?

  • Abdul says:

    Good food costs money, that’s why BA’s catering is so rubbish, even the CCR.

    It amuses me when I see the Waitrose crowd, Gold tags on the luggage (of course) tuck into the worst quality, highly processed crap that they serve onboard and in lounges. Stuff they wouldn’t want within 5 feet of their kitchens at home.

    • Mike says:

      It’s when you see the BA Exec Club gold bag tag on the shopping bag in Waitrose is when you need to worry

  • Matt says:

    If you have a flight from terminal 5, will you be able to enter the lounges in terminal 3 or are the boarding passes rejected when trying to clear terminal 3 security? If so, can you do an airside transfer to terminal 3 even if your flight leaves from terminal 5? Thanks!

    • Rob says:


    • john says:

      There is no airside transfer between terminals other than for arrivals (via bus) so you have to stay in T3 if your flight is from T3 and same for T5 if from T5.

    • ChrisC says:

      There is NO restriction in visiting T3 from T5. But you can’t do it the other way.

      No one will stop you but security will likely point out that your’re in the ‘wrong’ terminal but tell them you are visiting the lounges and they will be OK with it.

      But it will mess up your BA T5 ‘ready to fly’ marker when you roll back up at T5 and try to get back in. As your old marker needs to be cleared and a new one created and you could lose pre selected seats during that process.

  • John says:

    The Qantas flights now depart in the morning, I wonder if this has made them improve their morning offering.

    When I’ve visited it was not impressive in the morning, but the Qantas flights were in the evening. I did enjoy this lounge when I was on a Qantas flight even though they had run out of half of the gins.

  • Jordan D says:

    Been through three times pre-pandemic, and each time it was ‘just after’ a QF flight had gone, so the a la carte dining has always been closed. The buffet has always been nice (better than BA, without a doubt), but never ‘all that’.

    It’s nice, but I’d go here for a coffee after a decent meal in CX.

  • Phil H says:

    Looks nice, but I would be very disappointed to be offered a £19 sparking wine if I was flying in First.

    • ChrisC says:

      Well it would have cost them a lot less than £19 to buy but surely what it tastes like is more important than the cost?

    • Tom says:

      See my post above, if you’re in F you shouldn’t be. Unlike on BA from Dubai currently, I might add, where you’ll be offered a £5 a bottle French sparkling instead.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.