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Review: the Qantas London Lounge at Heathrow Terminal 3

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This is our review of the Qantas London Lounge at London Heathrow Airport’s Terminal 3.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

The last time I found myself in the Qantas London lounge was in March 2020 before my 24-hour economy flight to Sydney and just a couple of weeks before the UK went into lockdown. Being back in the lounge – which has been open since December – felt like life had come full circle. The last time we wrote about the lounge was at the opening party in 2017 when the Qantas CEO was making the drinks!

Qantas Lounge Heathrow review

The Qantas lounge at Heathrow was my third stop on my oneworld lounge tour at Terminal 3. You can see my review of the British Airways Galleries Club lounge here and my review of the British Airways Galleries First lounge here.

How to access the Qantas London lounge at Heathrow Terminal 3

You do not need to be flying Qantas to access the Qantas lounge. The only requirement is that you be flying a oneworld carrier (such as Finnair, American Airlines, Cathay Pacific or British Airways), either on a Business Class ticket or with the relevant status.

That means anyone with oneworld Sapphire or Emerald (ie. British Airways Executive Club Silver or Gold) can access the lounge, even if you are flying an a hand-baggage-only British Airways economy flight.

Emirates passengers can also access this lounge. Whilst it is bigger and better than the official Emirates lounge, you should note that there is direct boarding from there (ie there is an airbridge linked to the lounge). It makes your trip a lot smoother and you may prefer to use the Emirates lounge for that reason.

I got in on the back of my BA Gold status and an economy flight to Gibraltar. You can see the list of short haul BA flights operating from Terminal 3 (at least as it was in October 2021) here.

How to find the Qantas London lounge

Terminal 3 uses an alphabetic labelling system for the nine lounges that are now available at the airport. The Qantas lounge is designated as ‘Lounge B’ when you exit security.

Qantas London Lounge Heathrow T3 entrance

Lounge B is situated between the main terminal concourse and shops and gates 13-22. It is inbetween the Cathay Pacific lounges and the British Airways lounges.

Inside the Qantas London Lounge

The Qantas lounge has a smart entrance with two members of staff to scan your boarding pass. The lounge staff were extremely friendly and the attendant made an effort to say goodbye to a departing passenger, which was a nice touch.

All things considered, the Qantas lounge is a fairly large facility with 236 seats. It is also the newest of the oneworld lounges, having opened in 2017. Whilst the lounge is starting to show a bit of wear and tear it is, on the whole, in exceptionally good condition.

The lounge is spread across two floors. When you enter, you are greeted by an a la carte dining area, which was temporarily closed due to an issue with the refrigeration units:

Qantas London Lounge Heathrow T3 a la carte dining area

Adjacent to the a la carte dining area is the gin bar, again temporarily closed:

Qantas London Lounge Heathrow T3 gin bar stairs


Qantas London Lounge Heathrow T3 gin bar

Last time I was here I made sure to try virtually all of the gins, of which there are many, with recommended pairings with the food from the bar staff.

In any case, the lower floor should re-open again very shortly – I was told it would be a matter of weeks, if that.

To the right of the gin bar is the staircase to the upper floor, which opens onto the impressive marble horseshoe bar which specialises in cocktails:

Qantas London Lounge Heathrow T3 horseshoe bar

There is also a barista service. If you are sensitive to noise you may want to find somewhere a bit further from the bar where you can hear the grinds and whistles of coffee being brewed and cocktails shaken.

Qantas London Lounge Heathrow T3 sofas

This floor is much more casual, with plenty of sofas, armchairs and coffee tables:

Qantas London Lounge Heathrow T3 seating 3

Behind the staircase is the buffet plus a small dining area:

Qantas London Lounge Heathrow T3 upper floor dining area

Whilst adjacent to this you can find an area full of booths:

Qantas London Lounge Heathrow T3 seating 4

…. before you head back towards the cocktail bar:

Views from the lounge are not spectacular, if I am honest. Qantas had to work within the confines of the existing terminal building which is not the most modern. That means the windows are smaller and straddle just the left hand side. As a consequence, the lounge does not have as much natural light as the BA Galleries lounges or the Cathay Pacific lounges with their modern floor-to-ceiling windows.

The staff have always been exceptionally friendly every time I have been to this lounge. Qantas, like Virgin Atlantic, always seems to have a friendlier and more relaxed atmosphere than other airlines, which I enjoy.

Food and drink at the Qantas lounge Heathrow T3

As mentioned above there is normally an impressive a la carte menu on offer in the Qantas lounge. Once this resumes in the coming weeks the Qantas lounge will once again be the best Business Class lounge if you are hungry.

I can’t say whether the menus have changed, but when I was here two years ago it included roast pork, coq au vin, and of course salt and pepper squid, a Qantas signature:

Qantas Lounge Heathrow dining salt & pepper squid

The food was genuinely great – some of the best lounge food I have had and leagues ahead of what you find in British Airways lounges. It is probably on par with the catering in the Virgin Atlantic Clubhouse.

In addition to the a la carte dining you’ll also always find a self-serve buffet. During my stay this was decked out with breakfast, which included all the items you need for a full English – scrambled eggs, bacon, beans, sausages, hash browns, mushrooms and tomatoes:

Qantas London Lounge Heathrow T3 buffet

It is slightly embarrassing that the Qantas lounge does a better full English breakfast than either of the British Airways lounges ….

A selection of delicious yoghurts where also available:

As were a range of pastries and muesli:

Qantas London Lounge Heathrow T3 buffet pastries

I particularly liked the tea sets they had:

Qantas London Lounge Heathrow T3 tea set

You can help yourself to soft drinks although alcohol is only available via the bar. Sparkling wine is also self pour, in this case Petaluma NV Croser Adelaide Hills Brut which retails for £19 (the BA sparkling wine in Galleries retails for £7):

Qantas London Lounge Heathrow T3 Australian sparkling wine


There are a number of showers on the upper floor of the Qantas lounge. Although they are not quite as luxe as the Cathay Pacific showers they are nevertheless extremely smart. The design feels very much like it has been taken from a hotel:

Qantas London Lounge Heathrow T3 shower

Toiletries are by Aspar:

Qantas London Lounge Heathrow T3 Aspar amenities


The Qantas London Lounge at Heathrow Terminal 3 has a lot to offer.

The absence of a dedicated lounge for First Class passengers means that Qantas has created an elevated Business Class lounge that straddles both cabins. That alone makes it the best Business Class lounge at Heathrow in my view, on par with the Virgin Atlantic Clubhouse.

Despite being one of the darker lounges at Terminal 3, Qantas has made up for it via design, including a lovely feature staircase and marble bars on both floors. It really is a beautiful lounge, and the wood panelling on the upper floor adds an element of Britishness to the whole place.

The cherry on top are the unfailingly friendly staff who always seem to be having just as much fun as you are.

Stay tuned for further reviews this week as my T3 lounge safari continues.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (March 2023)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

If you have a small business, consider American Express Business Platinum instead.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (51)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • EvilGazebo says:

    Thanks, I would have been one of the sheep headed for the BA lounge. 👍

    And sorry to be a typo cop but first sub heading: “How to access the *Qatnas* London lounge at Heathrow Terminal 3”

  • Lou says:

    I’m a big fan of the Qantas lounge. Makes you want to go much earlier to Heathrow

  • Andrew J says:

    You forgot to mention that you can also access the lounge as an Emirates Business or First passenger or with Emirates status.

    • meta says:

      And also from this year Etihad F&J passengers can use the Qantas lounge.

      • Rob says:

        Thanks for that. Rhys and I were pondering that very question the other day.

    • Andrew J says:

      Odd that this has been omitted (and not updated when I pointed it out) as I’m sure many HFP readers fly Emirates from LHR and are likely to be unaware that this lounge is available to them and offer a superior experience to the EK lounge. Strange the focus of the article is purely on One World passengers.

  • Dev says:

    Rhys – You sure this beats the Qatar Airways Premium Lounge in T4? I am not too sure about that. Granted, this lounge is good but service wise, is not a patch on the Qatar lounge.

    I find that to be the best of the Business Class lounges at Heathrow. Admittedly, it is not open at the moment but when it does, I am sure it will shoot back in to No1 spot…

    • Rob says:

      We’re only including open lounges. I would agree that Qatar would trump this. Whether it trumps the Clubhouse depends on your love of the Virgin lifestyle.

      • Tom says:

        Not sure if it tallies with the official HfP view these days, but having been to almost every lounge in Heathrow at least once over the last 2-3 years my ranking of the airline business class lounges is:

        QR (QR’s CDG lounge is the only business class lounge globally I think is better than this) > QF > CX > VS > EY / EK > GF (soft spot for the food and views here hence the higher ranking) > SQ > UA > BA T5B > all the other BA lounges > AA > LH

        Never made it to MH as the QR T4 lounge is too good to want to leave and I don’t really fly Skyteam. I think the Concorde Room would embarrassingly just scrape into the top 5 behind VS (and I have/had a Concorde Room Card…)

        • Rob says:

          Can’t really argue with that, except that I’d put UA a lot higher (just below VS) and AA at the bottom, below LH (but perhaps not after the refurb).

          I’d put Aer Lingus above AA and LH.

  • James P says:

    Enjoyed this lounge when we used it as a family with a two year old….a couple of years ago now. Of note for us, along with the lovely service, was the small room set up as a kids play area – very nice thought when travelling with a youngster.

  • Phillip says:

    Shame they put a service desk/stand (?) by the window where previously they had the only few seats that caught a glimpse of the outside world!

    • Andrew J says:

      That’s always been there and you can see the seats are still there too.

      • Lyn says:

        The stand gives privacy to the seats in the dining area near the window. It separates the seating area from the small downstairs buffet which supplements the a la carte menu. I think it works well.

  • rich says:

    Can you also take a guest with BA Silver status or is that just confined to the BA lounges?

  • manilabay says:

    I must have caught them on a bad day or the wrong time. I found the service desk rude on arrival and the food cold once it came out the kitchen (Eggs Benedict). The coffee was okay,” but not as good as everybody seems to rave about. I was looking forward to the QF lounge but I thought it was pretty passable. Will try again one more time to see if I am proven wrong.

    • Deb20 says:

      +1 staff members were indifferent and the food was nothing special despite all the rave reviews I read on many travel websites. But I will give it another try if I fly on Emirates next month.

    • Lady London says:

      I felt it had a cold atmosphere and quality of food pedestrian. However compared with most lounges, better than many. I could have had all the alcohol I wanted but the à la carte menu was not available at the time I went. This ruined the visit for me and I would not bother again unless it was a time of day they were sure to serve it. I think the staff were Accor.

    • John T says:

      I think the QF lounge staff may be trained to favour Qantas passengers (especially Qantas status passengers on Qantas flights), which I kind of understand.

      • Rhys says:

        How would they do that? Apart from the front desk, nobody knew which airline I was flying.

    • dougzz99 says:

      If you’ve only been once or twice it’s easy to have less than a typical experience, albeit a measure of quality would be minimising those that feel that. I prefer the Cathay lounge, but each to their own. As for coffee, Australians decided theirs was better and many in the herd followed, it’s what you like, I personally don’t enjoy Italian coffee. It’s one of the better lounges as I see it.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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