Is British Airways new Club World business class catering essentially a big con?
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If you are flying to London from Hong Kong in Club World today, you will have received the ‘new’ Club World meal service for the first time.
This was, as you may remember from the glossy British Airways launch event last year, to be provided by Austrian group Do&Co. Do&Co is the gold standard of airline catering, and is the reason why Austrian Airlines business class has such an outstanding reputation for its food.
The new Club World meal service is being added to additional routes as the weeks go on. Whilst I had heard a few reports about poor quality, it wasn’t clear to me why.
A crew member on Flyertalk has now spilled the beans. Apart from New York JFK, the food is generally unchanged. Apart from New York JFK and the odd outstation, the primary food provider remains Gate Gourmet and not Do&Co.
“The same food arranged differently on new china” is how the crew member describes it. It is worth noting that this poster is a respected and long-serving member of Flyertalk. He also feels let down, because even cabin crew did not have this explained to them during the training process. They were also expecting to be serving food of the New York JFK standard on other routes.
Remember that a photo from a crew training session posted online showed Bollinger champagne being served. Good luck tracking that down.
He also claims that the amount of food loaded has also been decreased in recent weeks as a % of passengers booked, so there is less chance of being able to have the first choice of food.
Now, the more cynical among you may not be surprised by these ‘allegations’. (Are they ‘allegations’ really? It is a statement of fact that Gate Gourmet remains the food supplier and there is little sense that much has improved in terms of quality.) However, with all the talk of “£400m investment” (a sum now increased to £600m) you would have expected something to be delivered. It seems not.
Another cabin crew member I contacted has confirmed the story. That person did feel that there had been a little improvement over what Gate Gourmet was previously providing but that the JFK route food used in all of the PR is far superior.
I also heard an interesting story about why Club Europe catering is being changed again. I would like further corroboration on this before I write about it, so if you work for BA and know what I am talking about then drop me an email just to reassure me. ‘Seven’ is the magic word I believe ….
Some good news on the bedding though
The roll-out of the new The White Company bedding is continuing, albeit at a snails pace.
From 21st February, it will be available on: Atlanta, Dubai, Hong Kong, Washington, Houston, Kuwait, Los Angeles, Johannesburg, Philadelphia, Riyadh, San Diego, Seattle, San Francisco and San Jose.
How to earn Avios from UK credit cards (April 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
30,000 points and unbeatable travel benefits – for a fee Read our full review
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital On Tap Business Rewards Visa
Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points bonus and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.