Is British Airways new Club World business class catering essentially a big con?

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• John says:

  14 Feb14 February 16:05

  Simple answer to the headline is yes if you’re lucky or straight theft if you’re not and they haven’t bothered to load the food you’ve paid for of whatever quality

• Clive says:

  14 Feb14 February 16:37

  Are the new CW amenity bags available yet or is it still the big blue shoe bags?

  • Elaine says:

    14 Feb14 February 18:48

    We got them on flights to Vancouver in January. Though I prefer the old ones! The new ones don’t have much spare space in them to store my glasses for example.

  • Sapiens says:

    14 Feb14 February 20:15

    Available to NYC in November last year.

• Nick Burch says:

  14 Feb14 February 16:46

  OT But BA – Have just rung the GGL line to book some flights to Australia for Christmas. I’m clearly not the only GGL trying to burn an Amex 2-for-1 plus GUF2 + force extra seats with a Joker, because on my first choice flights LHR-SIN and SIN-SYD too many GGLs had already done that! Ended up having to do LHR-SIN a day earlier than planned, and SIN-SYD a day later. Still, Sydney return at Christmas for ~200k avios + £1300 in a mix of J and F for 2 (so £650+100k each effectively) isn’t bad.

  (With no 2-for-1 or no Gold Upgrade it wouldn’t be nearly as good though on BA, shame none of the Qatar sales seem to cover the key Christmas weeks!)

• Kathy says:

  15 Feb15 February 00:14

  OT but catering, last week I flew BA Club LHR to HKG and Cathay business HKG to AKL and ordered the special low lactose meal on both flights. What a contrast! BA don’t even provide a non-dairy milk/creamer for tea and coffee and their tea is too strong to drink without milk. Both their starter and main were seafood – prawns to start and a white fish as main – which I am not keen on, ate 2 of the prawns and after a couple of bites gave up on the fish, as it was dry and horrible. It came with a few veggies and some kind of fake-cream sauce. The dessert was a weird cold rice pudding concoction with strawberry in a chocolate cup and sauce that was frankly undercooked – the rice was hard in places. Breakfast was pretty standard, just without the cheese in the omelette – even BA can’t get breakfast too badly wrong.

  Cathay’s special meal was much better. The starter was a turkey salad with sweet corn, the main was also a white fish (honestly, can’t they at least tell us what’s in our meals? We get handed the same fancy menu as everyone else but have no idea what we’re getting until it turns up in front of us), and my heart sank when it turned up, but it was actually properly delicious, even for someone who is not keen on seafood, and I cleaned my plate. Dessert some fruit. And breakfast was steak and mash!

  BA have a long way to go to compete with Cathay.

• Faithy says:

  15 Feb15 February 00:41

  OT. My wife just came back first class(Avios redemption). One case came over an hour late after everyone received theirs. It was also soaking wet but no major damage, inconvenience. As she traveled First could she get compensated for such a long wait and having to deal with a wet bag?
  And who to complain to?

  • Clive says:

    15 Feb15 February 09:05

    “having to deal with a wet bag”
    Is this a thing? Suitcases are often wet depending upon the airport and whether it is raining, aren’t they?

  • Kinkell says:

    15 Feb15 February 09:09

    We had the same. Went to baggage services, but not at all helpful. Just a shrug of the shoulders! Took photos of wet luggage- soaked , and labels showing origin, destination and date etc. but the wet didn’t appear to have penetrated the inside. Luggage now has a very large watermark. At the end of the day, I decided BA wouldnt do anything, and the contents weren’t affected. Always seems our luggage is last onto the belt inspite of priority and goodness knows how many official stickers are on the label . Good luck if you take it further

    • Jimmy says:

      15 Feb15 February 21:57

      the priority is getting your luggage put on to the plane first….which means it comes off last !

  • rams1981 says:

    15 Feb15 February 11:09

    A few years ago when I flew with Malaysian booked via ba website I complained when I was made to wait an age for my bag despite me flying in business.

    From memory my complaint to BA didn’t go far but eventually they relented and gave me 10,000 Avios. So it was worth persisting!

• David Statham says:

  15 Feb15 February 19:59

  We just travelled to St Kitts in Economy and the food was much better. magnum ice creams in between meals and Toblerone’s with snack meal. however absolute rubbishy on the way back

  Just a shame about the poor condition of the plane

• Gempy says:

  16 Feb16 February 04:10

  The white company wash bag – well obviously designed for men! The size of the eye mask is ridiculous. BA come on you can do better, I’m not a small lady but I had to tie a knot in the elastic and the mask covered over 2/3 of my face. Quite poor really

• Jay says:

  16 Feb16 February 20:30

  Well I’ve just come back from my return journey from LHR to Abu Dhabi, which just came short of 2000 pounds WTP ticket.
  From Abu Dhabi to LHR. I arrived at Terminal 1 and was told that BA checkin does not open till 11:00pm, 3 hrs before the flight boards. No BA staff present. This information came from Eithad staff. It was 9:00pm so I had 2 hours to kill. Eventually the checkin opened and I headed straight to the business lounge, (as it was my first time here) I proceeded to Eithad’s Premium Lounge , only to be told, sorry you’re in the wrong lounge and pointed me in the right direction. I was immediately informed at the reception, again non BA staff; maximum stay 3 hours and as the flight was leaving in this 3 hour window I wouldn’t need to be ‘turfed out’ , in case I was over the 3hrs. I don’t know if any of you have visited this lounge, suffice to say it’s more like a 70’s school hall waiting room with the chairs to match!
  “British Airways adds three new lounges ” – I think they need to sort out their existing lounges before opening up new ones.
  My first trip to Abu Dhabi with BA and I’ve learned the hard way parting with all that cash! Rest assured I WON’T be making that mistake twice !

  • Rob says:

    17 Feb17 February 08:59

    I suppose over half term they charge £2k for WTP. To be fair in a sale they are doing Abu Dhabi in Club World for £1399 these days and indirect business class, eg Lufthansa via FRA, can be even less.

    I nearly paid cash for October half term because it was only £1399 to Dubai in CW in the last sale but uncertainty over my wifes work commitments meant that miles seemed more sensible.

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