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How to transfer Avios points from Iberia to British Airways Executive Club

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I have covered a few Iberia Plus promotions on Head for Points recently.  This has led to a few emails asking exactly how you can transfer Avios points from Iberia Plus to British Airways Executive Club. The process has got even messier following security ‘improvements’ last year.

This article will act as a reference post and I can direct future queries to it.

The important thing to remember is that there is the ‘proper’ way to do this and there is the ‘fudge when Iberia’s IT goes down the toilet’ way.  I will cover both here.

Here are a few things to remember before moving Avios points out of Iberia Plus:

Your Iberia Plus account must be 90 days old before you can move Avios points out of it

If you want to transfer INTO Iberia Plus, your Iberia account must also have earned at least 1 Avios point.  The easiest way is to do a transfer from American Express Membership Rewards or credit a flight, car rental or hotel stay.

You can transfer your points back and forth, as many times as you like, for free

Transfers are instantaneous

There are two ways to do the transfer.  You will often find that doing it from ba.com fails for technical reasons no-one can understand.  You may have more success doing it from Iberia Plus.  If that fails, there is also a Plan C.

Moving Avios from Iberia Plus to BA British Airways

New security measures

In 2017 Avios introduced improved security measures for people wanting to transfer Avios between their accounts.

The bottom line is that pretty much ALL of your personal data must now match.  Email, date of birth, home address ….. the lot.

If you have combined Avios in the past but are now having problems, it is possible that your accounts do not have the same email address, or you moved house and forgot to update one of them.

There is also another issue.  Because of the Spanish surname system, signing up for Iberia Plus involves you giving your ‘first name’, ‘last name’ and ‘second last name’.  Your English surname should be ‘last name’.  If you enter your middle name as ‘second last name’ then Iberia’s system treats it as part of your surname and cannot match it with your Avios or BA surname.  This cannot be corrected online.

From ba.com:

Go to ba.com and log-in via the top right of the screen

Go to the ‘Manage My Account’ section which is under the ‘Executive Club’ tab

Click on ‘Combine My Avios’ in the left hand margin

However, as I mentioned above, this often fails to work when you try to move Avios points out of Iberia.  This forces you to plan B.

From iberia.com:

This is the one that proves tricky because it is hidden away!

Go to iberia.com and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen

Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu

From the ‘My Avios’ page, click on ‘Buying or transferring Avios’

At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”.  Click this text.

(Important:  if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios.  Instead, you will see this:

rsz_iberia_plus_avios_transfer

There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)

You will now be on the ‘Combine My Avios’ page.  Follow the instructions to send your points to avios.com or British Airways Executive Club.

And if that still fails to work ….

From avios.com:

For reasons unknown, ba.com and iberia.com will often throw up error messages when you try to transfer between the programmes.

However, using avios.com as an intermediary almost always works perfectly.

If you don’t have an avios.com account you will need to create one.  Then, from inside avios.com using the ‘Combine My Avios’ option under ‘My Account’, do this:

Make a transfer from iberia.com into avios.com

Make a transfer from avios.com to ba.com

This WILL work (most of the time) even when other options fail.


how to earn avios from credit cards

How to earn Avios from UK credit cards (June 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (79)

  • The Original Nick says:

    In my experience ALWAYS PUSH your Avios between accounts. I won’t transfer any other way now because thousands vanished but I clawed them back in the end from BAEC accounts department.

    • mark2 says:

      Interesting. I would advise the exact opposite as I always do.

      • mark2 says:

        I always drag rather than push, not always advise the exact opposite, though some may disagree.

        • Lumma says:

          You should always get two emails instantaneously whenever you do a transfer from the two programmes concerned (although the avios.com ones always end up in my spam folder for some reason).

          If they don’t appear I’d be screenshotting the browser page for a record of the transfer, just in case it needs investigating later.

        • Genghis says:

          I’ve had it twice now where transfers have failed and the avios have disappeared. The screen comes up with a reference number of the failure. Once time had to contact avios.com and the other BAEC. Miles returned the next day but very annoying nonetheless.

  • RussellH says:

    So far, touch wood, I have had no problems transferring BA->IB or IB->BA. And my e-mail addresses do not match, though they are my own domain, which may explain it, as the RHS of the addresses are the same (LHS is ib or ba). FWIW, HolidayCheck.de (who give a few M+M points every time I do a hotel review) say that e-mail addresses must match for the points to credit, but again, the LHS of the addresses differ, while the RHS remains the same.

  • Geoff says:

    Rob, as mentioned above, it seems the HHA problem is not unique to Avios.com but applies to BA.com as well. Going in from either Iberia or BA I can only transfer from BA to Iberia – presumably because we have a BA HHA. Using Avios, which is a sole account, I can transfer either way.

  • mark2 says:

    Looking forward to when the three schemes merge.
    No doubt we shall have a whole new set of problems!

    • Lumma says:

      Like having to pay the full BA style surcharges on Iberia/Aer Lingus redemptions?

    • David says:

      I really wouldn’t look forward to that if I was you.

      • Rob says:

        A lot of partners are going to be chopped.

        However, IF it meant you could book all partners for all airlines in one place (eg Royal Air Maroc) there may be some benefits.

        I am not holding out much hope even though it will make my life easier – although if all the tier point systems stay separate it will remain hugely confusing.

  • Matt B says:

    Did anyone get the 20% bonus from amex to iberia? Was I imagining a comment last week from someone who claimed they did?

    • Scott says:

      Yes, I got them. A couple of us commented positively on the 5th Mar article which advised not to make the transfer.

      • Matt B says:

        Thanks, just found it. Looks like it only worked for those who got the email. Annoyingly I have 100k waiting to transferred out and didn’t get it, whilst my girlfriend with hardly any MR got it.

      • Harpo says:

        I saw that post and sent some MR over to Iberia as a test – it didn’t seem to result in a bonus for me I’m afraid to say.

        • Rob says:

          Also failed for me.

          If you got the original email it does seem to work and for multiple transfers too.

  • Marcelo C says:

    Adding to the article:
    1- you can activate your Iberia account by buying Avoid too. I used it before and works
    2- I would say that plan D is call BA or Iberia call centre and ask them to make the transfer. It happened to me in the past that my details weren’t the same on the systems and I couldn’t do it online. Over the phone they did the transfer to me.

  • Graham Walsh says:

    OT Just got my SPG card and unable to add to my current Amex online account, asking me to create a new one. Anyone else had this? Does SPG need a separate online account?

    • Tom1 says:

      I have SPG and added to same account as my plat so can be done. Not sure how though, sorry!

    • Harpo says:

      Sometimes happens to me when the post is quicker than the IT. I usually wait a day or two now before adding new cards.

      • Roger says:

        Also as has been posted by couple of posters, sometimes it does not work at weekends. May be try later during weekdays.

        • Graham Walsh says:

          Oddly, it worked today, their IT systems must have weekend off, one day they will learn about 24×7.

          Also you can remove the old cards yourself online – Account Management > Remove a Card from Online Services

    • TGLoyalty says:

      Ring and the agent can normally sort it out. Also do you have old cards still saved on your account which need to be removed?

    • Grimz says:

      Have you had an SPG card on your account previously? I’ve had this problem before and it was something to do with a previous SPG card I had churned.

  • Roger says:

    Looking up on gov.uk it seems I can drive a 9 seater using the standard UK driving licence for cars.

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