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The British Airways Special Services team is now the Concorde Team

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The British Airways Special Services team, which will look after ‘every detail of the airport experience for [their] most premium customers’, has been renamed the ‘Concorde Team’.

Concorde Team members will apparently undergo special training designed by The Dorchester and wear uniforms by luxury tailor M&S.

Heathrow will be the first airport to offer the revised service with JFK to follow in the coming months.

Here are the new Concorde Team M&S uniforms if you need to spot them (I quite like the white shirt) although in theory they are meant to find you if you are deemed important enough:

new concorde outfit by M&S

How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (July 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points AND (to 27th August) £400 to spend at Amex Travel Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

10,000 points bonus – plus an extra 500 points for our readers Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (113)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • RussellH says:

    Also Completely OT ????

    I see that one of the little perks of BA Bronze status is being able to use business class check-in desks and priority boarding. Better than nothing, but BA is not clear as to whether that applies to others on the booking reference if you are travelling as a couple or family.
    Ironically, my partner has earned exactly as many tier points as me over the last six years, but because we do not share a year end date, she lost 140 tier points last summer less than a week after earning them. (And no, we could not have travelled a week later – my niece would not have appreciated us arriving two days after her wedding!)

    • Jason says:

      Never had a problem with checkin or boarding always go on the highest status.

    • Rob says:

      Within reason you can bring who you want.

    • Tilly says:

      The BA site states:

      “It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

  • Scallder says:

    OT – BBC Reporting that BA are keeping their Newcastle and Manchester call centres so not going to be outsourced to Capita…

    • Rob says:

      Correct. I have Alex’s statement.

    • Darren says:

      Had great service from Newcastle over the years, a lattery Manchester – good news.

    • Lady London says:

      Thank heavens they’ve seen sense.

      • Nick says:

        Don’t underestimate the meaning of this. When AC came in one of the first things he said was “you’ve still got call centres? Wow well they’ll have to go”. The fact that he’s lost the battle is a sign that the tide is turning.

        • Crafty says:

          No, just that the big outsourcers are facing an existential crisis at the moment, so this decision is risk management pure and simple

          • Rob says:

            No, I do actually think that he knew the publicity would be awful (as was mentioned above, the news covered the decision) and that BA does not need any further bad publicity.

  • Dan says:

    I’d like to know this too. Potentially a way through billhop perhaps, but I’ve not thought how!

  • pablo fonseca domingo panto says:

    Very nice looking presentation of people.
    I will be happy to see them on my flight tomorrow to Chennai

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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