Five UK Marriott hotels, mainly country clubs, are to leave the chain

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• Roro says:

  4 Jul4 July 21:47

  Is it just me? or some people still havent had their avios posted to their IB+ accounts? Im still waiting on them and see what I am able to do with them

• CountryKerry says:

  4 Jul4 July 22:02

  So my Avios posted today (booked 4 flights on the first day, and 6 on the final day).

  I also asked about transferring 5k Avios in from BA or Avios as I have a booking in mind that needs 95k Avios. Neither works via Combine my Avios, but, the agent added 5k Avios there and then.

  I can not fault Iberia on this. I rang, was put through almost immediately and the agent instantly saw the fault lay with them and then offered 5k Avios to fix it. On top of this, the agent then made the booking with me on the phone, negating the website and disregarding the telephone fee.

  I have never dealt with Iberia before, but as far as customer service goes, that was 10/10.

  • ADS says:

    4 Jul4 July 23:28

    wow – that’s the opposite of the experience i had with a few different staff last week !

• Dan says:

  4 Jul4 July 22:09

  Need an expert view, can’t get thru to IB. I used my 90k + some I already had to book a QR flight. Now I may need to change the date. Do IB offer the 24hr refund on these tix and what’s my downside.

  Some wording from my ticket suggests there is nothing changeable or refundable on a QR flight!! I don’t have any IB or BA codes on my Flights to Asia. Does the below seem right?

  Changes
  Permitted before flight departure with a surcharge of €25. Only permitted on IB, YW, I2 and BA flights (except flight series 5xxx).

  refund (in each direction)
  Permitted with a surcharge of €25 up to 24 hours before the departure of the first flight on the ticket, as long as this does not include any IB5XXX flight. Refunds only permitted on flights with codes IB, YW, I2 and BA, unless the code for one leg is IB and the code for another leg belongs to another partner in the programme.

  • the real harry1 says:

    4 Jul4 July 22:27

    not good for IB7XXX either

• Bagoly says:

  4 Jul4 July 23:06

  I was able to transfer in with CMA on my account.
  On my wife’s account we got not “Combine my Avios is not working” but “You can’t use Combine my Avios with this account. Please contact us”.
  My account has significantly more historic activity than hers (no flights).
  So perhaps accounts with less activity are being treated differently.

  Booked the two of us to Havana on her account and back on mine – there are still many days with 2 in Business available. All in cost about £500 each – even cheaper than a QR sale!

• Doug M says:

  4 Jul4 July 23:50

  I emptied my IB account inot BA last week, just in case.

• Sapiens says:

  4 Jul4 July 23:52

  Obviously I do not accept Iberia unilaterally changing the terms of my purchase AFTER the purchase, without my consent….

• Dan says:

  5 Jul5 July 00:08

  IB call center confirmed that award tix books thru IBERIA but flying on a partner airline are non refundable and non changeable. That’s harsh! Buy they said (in my case) Qatar has “taken the Avios and we can’t get them back”.

• Ben says:

  5 Jul5 July 03:13

  If anyone is stuck with iberia points they can’t move to their ba account and wishes to sell them to me for my Iberia flight bookings at .55p a mile my number is 07894545078

  • Dan says:

    5 Jul5 July 06:04

    I’m happy to buy quite a lot at 0.65 per Avios at 07857559865. Thanks!

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