Hilton

How to do a hotel mattress run – and what can go wrong

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This is one of a few ‘introductory’ articles we have been running during August on areas which we often mention in articles but never properly explain!

I thought I would take a look at the concept of ‘mattress runs’ today.  A ‘mattress run’ involves booking a hotel room without the intention of spending the night, purely for the purpose of triggering a promotional bonus.

Why would you do a mattress run?

Hotel company promotions often incentivise you to make stays which are unnecessary.  If you take IHG’s Accelerate as the best example (the last version is described here) it is perfectly possible that you might – with the right personal targets – be able to earn 40,000 points from just 2 x one-night stays.

40,000 points, even at my conservative 0.4p valuation, would be worth £160.  If you have a Holiday Inn Express near you which sells for £39 on quiet Friday or Sunday nights, you could make a ‘profit’ of £80 by making two bookings even if you don’t need a hotel.

Similarly, the current Hilton ‘status match’ promotion will give you Gold status until March 2020 for just four stays within 90 days.  Diamond requires just eight stays in 90 days.  If you can get close to this target, it might be worth doing a couple of mattress run nights to make up the difference.  I did.

Holiday Inn Wembley bedroom

Do you physically have to check in at the hotel?

YES.  It is very clear in the rules of all hotel loyalty schemes that you must turn up and check-in for your stay to be treated as ‘qualifying’.

Some people fail to see the logic here.  If this rule was not in place, however, it would simply lead to super-cheap hotels in Asia being block booked by people who never arrived.  As hotels generally rely on additional spending in the bars and restaurants to make money, even the hotel owners who got the bookings would not be happy.

What about chains like Hilton and Marriott which offer online check-in?

It doesn’t matter.  In most cases you still need to pick up a key at reception to be considered as checked in.

There is an outside chance that mobile check-in may work.  I had a non-refundable Marriott booking earlier this year which I couldn’t make, but checked in via the app and got the stay credit for it.  Don’t rely on this though – you certainly can’t complain if the points don’t arrive.

Innside bedroom

How do you deal with check out?

I just leave the key on the bed or desk and leave.  This is surprisingly common behaviour even among guests who do stay the night.  I have never had a problem with this.

Do you mess up the bed?

This is a controversial one!  Yes, I admit that I do like to pretend that I stayed the night by messing up the bedding and sometimes even running the shower and wetting a towel.

Would the hotel care otherwise?  Probably not, but I don’t want to find that the police have been notified because the hotel thinks something bad may have happened to me the night before!

I also steal the shower gel like any normal hotel guest 🙂

What about the bill?

It is never an issue.  You can usually get a copy of your bill online if necessary.  By definition, you are likely to be doing mattress runs at very cheap hotels – the sort which are prepaid anyway.  There is unlikely to be a mini bar so you are unlikely to face mistaken mini bar charges.

Hilton Munich City Centre bedroom

Can someone else check in for me?

In theory, yes.  But this can go wrong, as I found out a couple of years ago.

I have, many times, booked a room in the name of someone else for a mattress run.  Many hotel booking systems let you add multiple names to a booking so you can add yourself as ‘second guest’ and put in the notes that you will check in first.

Once, however, I booked a room for a friend at a Holiday Inn Express hotel.  I had a friend who needed a room in a cheap regional city.  I needed an extra night to hit my IHG Accelerate target.  I offered to pay for a room for him, because it was cheaper than any London hotel I could visit for a mattress run and I saved a few hours of my time.

I booked and prepaid the room, and he and his wife made the stay.  I honestly can’t remember if I added him or his wife name as the 2nd guest or not.  However, IHG refused to give me points for the stay on the grounds that I did not stay there myself.

The bill for the room had my name on it.  However, the credit card handed over at check in for incidentals which were never used was obviously not mine.  If his wife had handed over her card it would presumably have been OK.  However, as it was clear that the male guest was not me from his credit card, IHG’s system seems to have automatically flagged up that I was not there.  This was the first time that this ever happened to me.

There is another issue with this approach.

A couple of years ago I did a mattress run on my wife’s IHG account at a Holiday Inn Express in Spain.  I was named on the reservations as 2nd guest.

However, it seems – under Spanish law, or at least the law in some cities – that the first named guest MUST turn up for the reservation to be valid.  Even though I was named as 2nd guest and the notes to the booking said that I would arrive first, I had major issues.  Luckily I had a credit card in her name on me.  The hotel agreed to swipe this for incidentals which would make it appear as if she had checked in.  I could easily have come unstuck with that one.

Conclusion

In general, a mattress run should be relatively straightforward and I even find them fun.  You can get to see, as I did two years ago, exciting places like the Holiday Inn Brent Cross!  Don’t think that they are always trouble free, however, because they are not.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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Comments

  1. I think you really shouldn’t promote explicitly such things as ‘mattress runs’ for a number of reasons.

    1) it’s a lie in the first place driven by greed and tricking the system – not good for karma;

    2) you might be taking someone’s room who really needs that mattress on that particular night when you are running from it

    3) it’s contrary to ethical and sustainable travel as you make people clean your room and wash your laundry without the need for it

    4) it just shows that you are lazy and lacking imagination of just planning a mini break or a night out like a mini adventure for yourself. My partner and I often book hotel stays just to get bonus points or hit IHG Accelerate targets but we always do the stays and just get prepared for hidden gems and discoveries even in places which other consider superboring, such as Stevenage or Croydon. Maybe Rob you should let me write an article for you “How to avoid mattress runs and still get your points”?

    • you must be fun at parties.

    • Hi, I do think you make a decent point here. I guess on the other side of your argument you could say that the room Rob booked lead to the hotel plan in one more housekepper and a waiter as per occupancy need.That is another person able to earn money for their family….Spend from an individual means income for another person. I have stayed in hotels were all linnen was changed every day, used or not…. every system or mechanism put up by companies will be exploited….its how it goes!

      • Any room which selling cheaply enough for a mattress run is, de facto, 99.9% unlikely to be needed by another person which is why the room costs peanuts.

        Without getting into Keynesian economic theory too deeply, I am creating financial stimulus which benefits the entire country (versus keeping the money in the bank).

        • Not quite so sure Rotherham benefits so much though 🙂

        • Ok, let’s agree to disagree on this. Perhaps, I’m too much of an idealist against the sea of cynical pragmatic seasoned travellers.

          It would be useful then to see an article by Rob on how to do an airline run, i e check in, don’t show up for your flight and still get points. Guess it’s trickier than a simple hotel mattress run but could be useful in some situations. Agree?

    • Dullest comment ever !

      • Not you TT – sorry – I meant Alex SM. I thought the comment made by Alex was a wind up initially “ethical and sustainable travel”

    • What tosh. As for helping the poorest members of society: don’t take a shower and make minimal mess. The person paid per room to clean your room will thank you. So win win win all round. For those who work and don’t sit begging or blaming someone else for their problems.

    • guesswho2000 says:

      Rubbish.
      1) If it’s in line with the T&Cs of the programme and offer, it’s not tricking the system.
      2) Possibly, but unlikely that you’d be taking the absolute last room in an area, especially if you’re booking dirt cheap rooms, this indicates the hotels are expecting low occupancy %ages.
      3) They won’t clean it if you don’t make it dirty. They won’t do your laundry, as you presumably won’t bring it with you from home, and if you did you’re just creating more work for yourself, as you’d need to go back to collect it. I’d go to a launderette instead.
      4) This is specifically for times when you can’t achieve it around other means – nobody books these things if there’s a viable alternative, if you can fit in a mini break, or even a decent night away, then why not, but if it doesn’t work for you, and the benefits of making the mattress run are still worth more than the cost of the room, then why not?
      5) My response to 3 is obviously tongue in cheek.

      However, to elaborate on sustainability and all that jazz…
      If you’re concerned about mattress runs, just think what mileage runs do to the environment, people taking flights for no reason other than to earn status. It’s huge, and some people fly half way around the world to do it. You could argue that these flights would fly anyway, but if there wasn’t such demand, etc., etc…

      I do both where necessary. Unfortunately mattress runs just aren’t viable where I live, hotels are far too expensive (chain hotels anyway), but I will squeeze them in in Asia where necessary, or change hotels multiple times in a single trip to take advantage. Mileage runs I do get involved with, as my normal travel wouldn’t get me Oneworld Emerald – however the cost of five pointless segments on business class sale tickets bouncing around Australia, around $1,000 at the time, is worth the benefit to me.

      I cause more damage to the environment/world on my commute to work than a hotel mattress run.

      • Thanks for your detailed answer – at least it has its arguments which I respect, accept and can even partly agree with! A little bit of tongue and cheek is also great!

        I’m now waiting for an article from Rob on how to do a ‘mileage run’ – basically, how to check in, NOT to fly the flight and get your miles. This would be a high pilotage than a paltry ‘mattress run’. Maybe you also did this in your yield for miles/status? That would be REALLY interesting to know from the pure scientific point of view of course!

  2. Are you my boring neighbour?

  3. Peter Taysum says:

    I’d have thought you could have challenged that as discrimination based on sexual orientation (a protected characteristic in law) as it was another man, rather than a woman.

    With my then partner (not married different surnames) reception welcomed us once (nice Hotel in Edinburgh) Mr and Mrs Surname? I replied no Doctor Taysum and Mr Surname. We’re delighted to be here. Thanks for your lovely welcome. They smiled a little embarrassed and checked us in with aplomb.

    I can be quite camp sometimes, but it’s quite clear I’m a man…

  4. Henry Young says:

    I always show up and stay for my “mattress runs”. Being officially resident in UK but actually living mostly in SE Asia means I can leverage western priced promos into Asia priced stays and sometimes reap astonishing value. Note about check out – I always check out at the front desk. I hear stories about guests being charged for additional nights – something that takes unnecessary time and effort to tidy up after the event, particularly if in a different country. You should make the effort to get your invoice locked down and finalized on site to avoid this possible inconvenience.

  5. ooh, err, so you actually have to turn up at the hotel!
    That is a surprise, I’ve only done mattress runs a couple of times and both times by mistake (booked the wrong weekend). Each time I have digitally checked in … and had the stay and the points credited.

  6. Pangolin says:

    Don’t forget about Day Rate bookings, if we’re talking about status qualification.

    At least for Hilton, day rate bookings count for 1 stay/night, and they’re often significantly cheaper than any overnight.

  7. Regarding the Marriott Platinum Challenge (I would have posted a comment in that thread, but seems to be too old/I can’t comment in it). I have to spend about 12 nights in Panama City in November, and there are 10 Marriott/SPG hotels all within 1.3 miles of the city centre.

    Am I right in thinking that if I were to flit from one to another, based on cost and/or appeal, but not spending two consecutive nights at any one of them, then I’d have successfully completed the challenge by the end of that trip?

    • Yes but …. the challenge is currently suspended and we don’t know if / when it will relaunch (it may happen now the schemes are finally merged).

      Note that you MUST be Gold to trigger the Platinum Challenge, which means getting Amex Plat and claiming the free Gold which comes with that.

      • Thanks Rob, much appreciated. I already have the card & gold.

        Prior to the challenge being suspended, to your knowledge was it generally available going back over the last few years, or did it go through many cycles of appearing then disappearing?

        • Was permanently there. However, with an influx of Plats for Starwood (and the new lower 50 night threshold vs 75 nights previously) Marriott may feel they have enough Plats for a while.

  8. Completely O/T:

    Does anyone know if taxes on Aer Lingus reward flights are still cheaper when booking with British Airways on the phone rather than avios.com? Wanted to check here first because the last time I called I was charged £7.

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