Flybe increases its Avios earn rate by 50% – and the Flybe Avios scheme goes live

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It is now four years since Flybe abandoned its own reward scheme and adopted Avios as its reward currency.

Flybe recently hired a new Head of Loyalty (ex-Avios) and he appears to have set about making immediate changes.

From 1st October, you are earning 50% more Avios on most Flybe tickets.

Historically the cheaper ‘Just Fly’ and ‘Get More’ ticket types on Flybe earned 2 per £1 / €1 spent. ‘All In’ flexible tickets earned 4 per £1 / €1.  That distinction has now gone and all tickets now earn 3 Avios per £1 / €1 spent on the fare (excluding APD).

For clarity, this new rate applies to ALL flights taken from 1st October irrespective of when you booked them.  If you receive the old rate of 2 Avios per £1 then you should drop Flybe a note.

As well as the base fare, you can also earn Avios on whatever you pay for hold luggage, standard and extra leg room and preassigned seating.

3 Avios per £1 is generous, in my view.  On routes where Flybe and BA compete at London City, you are likely to earn more Avios taking Flybe given that the cheapest British Airways economy tickets only earn 125 Avios!  You won’t earn tier points on Flybe however.

You can find out more on the Flybe website here.

Flybe and earning Avios

The Avios / Flybe loyalty scheme is now live

Flybe has now launched its own co-branded Avios scheme, operating off the avios.com platform.

You can only credit a Flybe ticket to an avios.com account (Flybe, AerClub or Vueling Club) and not to British Airways Executive Club or Iberia Plus.  Any account starting 3081xxxxxxxxx will work.

You can now open an avios.com account via Flybe.  Following the link on the Flybe website here to register.

Membership is only available to UK, Isle of Man and Channel Islands residents.

You end up with two sets of details, one to get into flybe.com and one to access avios.com.  Your avios.com account will look like this – note the Flybe logo at the bottom:

Flybe launches its own Avios scheme

Your Avios can be transferred to British Airways using the ‘Combine My Avios’ function on ba.com or avios.com.

Children cannot earn Avios via Flybe because avios.com does not allow children to have accounts.

When do I receive my Avios?

Here is an interesting one. Unlike every other airline I can think of, you only receive your points when you have flown your return journey. The outbound points will not be posted after the flight.

If you miss one flight on your itinerary, you will forfeit your Avios points for the entire trip.

There is an impressive catch if your points do not post.  You can only claim missing Avios between 30 and 40 days from when you took the return flight.  Claims made before 30 days, or after 40 days, will be dismissed. Flybe really needs to get a grip on this.  Leaving a window of just 10 days when you can submit a claim for missing points is frankly silly.

(EDIT: Flybe tells me that this will be changed soon but requires some broader IT work to be completed first.)

PS. Here is the new Flybe livery launched a few weeks ago:

Flybe increases Avios earn rate

Conclusion

I’m pleased to see Flybe boosting their Avios earn rate.  If nothing else, it produces fresh competition for British Airways on routes where they compete.

Remember that Flybe now flies from Heathrow to Aberdeen and Edinburgh.  I reviewed the Flybe Heathrow to Edinburgh service, which departs from Terminal 2, here.

If you want to know more about Flybe’s participation in Avios, their Avios page is here and there is an updated FAQ here.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

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Comments

  1. Do their Embraer aircraft ever turn up at Heathrow?

    I’m always hopeful that one will be sitting there as we get bussed out.

  2. O/T If anyone having trouble logging into avios.com atm, it’s not accepting special characters in the password. Need to reset without it!!

  3. smell the coffee says:

    “Flybe really needs to get a grip on this. Leaving a window of just 10 days when you can submit a claim for missing points is frankly silly.”

    Surely you’re being naive, Rob? This is wholly intentional. Most people will fail to diarise appropriately and thus miss the window, leaving FlyMayBe happy. Many companies use such a ruse.

  4. Geoffrey Sneddon says:

    How does this fit in with the closure of Avios.com? From https://www.headforpoints.com/2018/08/20/lets-clear-avios-com-not-closing/:

    > Your 3081xxxxxxxx account will be closed very shortly, if it has not already closed, and the balance moved to a British Airways Executive Club account.

    Yet for this:

    > You can only credit a Flybe ticket to an avios.com account (Flybe, AerClub or Vueling Club) and not to British Airways Executive Club or Iberia Plus. Any account starting 3081xxxxxxxxx will work.

    • Shoestring says:

      Because the old avios.com a/cs may be closing/ have closed, but the newer avios.com a/cs are still working fine (eg Aer Club). Only 1 branch of avios.com is closing, the other branches survive.

      With Flybe, you’d presumably often just credit points to your Flybe avios.com a/c these days. Transfer to BAEC/ IB later.

    • As the article says, “avios.com is not closing”.

      Your Avios Travel Reward Programme account IS closing, but not the avios.com platform or what it can do. However, if you want to use that platform you need to open a new Avios account with Flybe, AerClub or Vueling Club.

      • Really don’t see why they bothered closing anything as you can still transfer to the ba site!

  5. Memesweeper says:

    Glad to hear about this improvement. Now they need to fix the issues with Avios not posting, and start an actual loyalty scheme that rewards frequent flyers … I can earn a material benefit with regular flights with EasyJet (FlightClub) or BA (ExecutiveClub) … but nothing from Flybe. For me they are the last resort.

    • Shoestring says:

      Think about it. The Flybe senior management team has ostensibly adopted the Avios loyalty scheme. Yet they do their damnedest to avoid actually awarding points properly to the Avios loyalty scheme.

      They couldn’t give a monkey’s about retaining loyal Flybe customers.

      They are happy to p’ee them off by deliberately making it difficult to get points properly awarded, either efficiently first time or slightly belatedly second time if point award system didn’t work right.

      The Flybe Marketing person for this situation should be given a big bonus by the CEO for engineering this situation & saving Flybe money/ future points liabilities – then promptly sacked for failing the basics of actually making a loyalty program actually reward & incentivise loyal customers.

      • I don’t really think anyone chooses to go FlyBe. There are three main reasons to use them in my book:
        – routes no-one else flies
        – routes where the alternative is inconvenient (eg easyJet do Belfast International, FlyBe do Belfast City)
        – routes where alternatives are absolutely prohibitive (short notice to LCY where FlyBe is invariably cheaper than BA).

        Not a great endorsement really.

  6. Nigel Williams says:

    Its a shame their App is still Garbage 🙁

  7. Ottavio Nuccio says:

    How can I enroll my 4yo child to earn Avios whike flying with Flybe? I find it weird that children over 2yrs almost full paying cannot enroll via Flybe. We all have a BAEC household account and me and my wife both have as well got an Avios.com account. I wanted to enroll my daughter somewhere, where she can as well earn AVIOS on a May 2019 flight with BE. Any suggestion with whom I can do that? Appreciate a lot in advance your help.

    • Peter K says:

      If you read the article it says you cannot earn avios for children on flybe.

      • Ottavio Nuccio says:

        I read it, of course, and that was the reason why I asked for advice if any other loyalty programme would let earn my child Avios while flying with Flybe

  8. Niall C says:

    I have an Avios.com account starting 3081 which I have been told is going to close so I think I need to join FlyBe Avios, but the FlyBe website won’t let me as it says that I am already a member of Avios. Am I correct in thinking I need to open a new one or will the existing one continue.

  9. Ah, Fly Maybe…
    I have to use them as no other airline flies the route. They’ve not credited me any Avios without prompting and I now diary the 10 day window to claim. Their app is rubbish and they’ve taken out the auto checkin machines at at least 2 airports I fly through regularly, so it gets more difficult to check in. Not exactly customer orientated.

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