Malaysia Airlines ‘drops’ First Class by calling it Business Suite – and you can’t use Avios

Malaysia Airlines – a oneworld partner of British Airways – has made a marketing decision to rename its First Class product as ‘Business Suite’.

The airline has stated that it made the move as a result of many corporates now refusing to pay for First Class.  The Business Suite – which is available from London Heathrow on Malaysia’s A350-900 and A380 fleet – will be offered at a premium over a standard Business Class seat and will be cheaper than it previously cost to book First Class directly.

As you can see in the photo below, it is a very nice product.  The A350-900 version pictured has fully enclose suites with doors.

Nothing else is changing.  Business Suite customers will still, it seems, get the old First Class food, First Class amenity kits etc.

Here’s the bad news.  It seems that Avios customers are going to lose out.

When I looked last week, it seemed that the new ‘Business Suite’ could not be booked using Avios.  I tried to double-check this yesterday and could not find ANY Malaysia Airlines Avios availability from London, in ANY class, for ANY date, so I am guessing there was some sort of IT issue.

Even when it returns, however, I doubt ‘Business Suite’ will be bookable.  The only way of getting into the ‘Business Suite’ would appear to be if Malaysia allows you to pay a supplement.  It looks like I will need to cross this one off my bucket list ….

You can find out more on the Malaysia Airlines website here.

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