Review: Hyatt Regency Dubai Creek Heights hotel, Dubai

This is my review of the Hyatt Regency Dubai Creek Heights hotel.

The review of my previous night at the Waldorf Astoria Dubai Palm Jumeirah is here.

I was flexible about where I spent my 2nd night, as I would be arriving at 4pm and leaving at 6.30am.  I only wanted to be nearer to the airport than The Palm.

I found the Hyatt Regency Dubai Creek Heights by chance, but it looked good.  It is just four years old and part of a new development called Dubai Creek which includes Dubai Healthcare City.  It is just behind the huge Grand Hyatt which you pass on the way from the airport.

More importantly it allowed me to tick off a fourth brand in Hyatt’s multi-year ‘stay at 5 brands and get a free night’ promotion.  I wrote about the low-profile Hyatt Brand Explorer offer here which Hyatt gives you literally years to complete.  I now have Park Hyatt, Hyatt Place, Hyatt Centric and Hyatt Regency ticked off.

12,000 World of Hyatt points per night made it good value as I was slightly beating my target of 1p per Hyatt point.  I wouldn’t get free breakfast (I was told it was Dhs 130, which for a couple would be almost 50% of the room rate) but I was leaving at 6.30am anyway.

The hotel upgraded me to a Club room and then, when it wasn’t ready, to a suite.  HfP does not work with Hyatt and I have no World of Hyatt status so that doesn’t explain it. 

My best guess is that the hotel is selling a lot of rooms via 3rd parties at the moment and isn’t helped by the Dubai hotel market suffering from over-capacity.  Direct-booking World of Hyatt members are potentially rare and so are well treated.  I got a hard sell at check-out to leave a positive review of the hotel when Hyatt emails me the usual post-stay questionnaire.

Suite decor, to be honest, was bland:

and

…. although the bathroom was a good size:

The desk had no shortage of power sockets and free wi-fi was good.  I have no complaints about the huge bed or the very large bathroom.  Some things were odd – the light sockets were not logically placed and the bedroom had odd window coverings!  It had two windows (it was a corner room) and one window had a sliding door instead of curtains!  The other had blinds which were not automated.

The hotel has an outdoor pool on the 2nd floor with a jacuzzi and a bar.  The sun was going down by the time I made it there and I only stayed for one drink.  City centre hotels always struggle with outdoor pools and this one was no exception, not helped by playing fairly loud music to a confused 50+ crowd.

There are a number of restaurants including an impressive-looking 34th floor rooftop cocktail lounge and restaurant.  I had no time for that, so headed for the faux-hipster ‘Market 24’ coffee shop and cafe off the lobby.  Apart from the weird staff uniform – everyone had been told to wear dungarees but NOT to put their right arm through the strap, so they hung down on one side – I liked it.

If you’re looking for somewhere relatively new and clean near the airport then Hyatt Regency Dubai Creek Heights will do the job.  The suite I had as an upgrade was only 40% more expensive than a standard room and potentially worth it if you plan to watch TV or work in the evening.  The hotel is not as good as the Crowne Plaza / InterContinental Festival City hotels – which have a great pool complex and are equally convenient – but those are pricier.

The Hyatt Regency Dubai Creek Heights website is here if you want to learn more.

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World of Hyatt update – December 2023:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

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