Something we never knew …. Iberia has a secret Arrivals Lounge in Madrid Terminal 4
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Here’s something we never knew – Iberia has a well-hidden arrivals lounge in Madrid’s Terminal 4.
Reader Lorcán emailed us with a mini review and some pictures as no one seems to know that this lounge exists. It turns out that it actually launched four years ago, but not only did Lorcán struggle to find it, he even struggled to find any Iberia staff who knew where it was.
EDIT 2023: This lounge has now closed
Where is Iberia’s arrivals lounge in Madrid?
There is no signage to the arrivals lounge. What you need to do is follow the signs to the train station on level -1 of Terminal 4.
The lounge is located within a transit hotel which is opposite the Madrid underground and commuter trains access points. When you get to level -1, do not enter the station but walk in the other direction – it will be in front of you although not well marked.
This is what you’re looking for – if you don’t see this, look for signage saying ‘Premium Air Rooms’ which is the name of the transit hotel:
The lounge itself was fairly small with about nine tables, each seating two people.
Lorcán was the only one using the lounge for the hour or so he spent there. It is quite clear that many people don’t know it exists, although with just nine tables this is probably sensible.
You can leave your luggage in a secured area so you don’t have to drag around your suitcases. The lounge also offered an ironing service and had a number of newspapers and magazines.
The breakfast on offer was very simple with a range of juices, cereals etc.
As well as the ‘Sala de Llegadas’ arrivals lounge, there are 22 hotel rooms which can be booked for 3 – 6 hours.
Iberia’s VIP Arrivals lounge has excellent shower facilities that are part of the hotel rooms. If you are not arriving as a premium passenger, you can book the showers for a fee – the attached bedroom will be locked out so you can’t grab a quick nap at the same time!
Who can access the Iberia arrivals lounge?
The Iberia Sala de Llegadas arrivals lounge is available to:
Iberia business class passengers IF your final destination is Madrid – you cannot use it if you are connecting, which presumably disqualifies a lot of potential users
Iberia Plus Platinum cardholders, flying on any oneworld airline or Vueling
Iberia Plus Gold and Iberia Singular cardholders, flying on Iberia
Importantly, oneworld elite members are not eligible – if you have arrived in economy with a British Airways Gold card, you’re not getting in.
You must be arriving from a flight of at least four hours duration, so you won’t be popping in after your trip from London. It WILL be useful if you are taking a long-haul flight to Madrid.
Unlike the British Airways arrivals lounge in Heathrow Terminal 5, which we reviewed here, the Iberia arrivals lounge is open 24 hours a day.
Remember that long-haul Avios redemptions on Iberia are SUBSTANTIALLY cheaper in terms of taxes and sometimes require fewer Avios too. New York on an off-peak date in Business Class is 68,000 Avios return and around £175 in taxes, compared to 100,000 Avios and £600+ of taxes on British Airways, for example. You can learn more about redeeming Avios on Iberia in this article.
You can find more details on the Iberia arrivals lounge on this page of iberia.com.
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How to earn Avios from UK credit cards (January 2025)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
30,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
50,000 bonus points and great travel benefits – for a large fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.
Capital on Tap Visa
NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review
Capital on Tap Pro Visa
10,500 points (=10,500 Avios) plus good benefits Read our full review
There is also a British Airways American Express card for small businesses:
British Airways American Express Accelerating Business
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
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